Return Terms and Conditions - EnGenius Technologies

RMA REPAIR RETURN POLICY FOR END-USER AND RESELLERSPlease call our customer service at 888-735-7888 for return authorization number(RMA#) and instructions.The RMA number must be written outside the returned box.RMA’s expire within 30 days of issuance if product is not received within that timeframe.Expired RMA’s will be refused and returned to the sender.Be sure to include a dated, proof-of-purchase if seeking warranty repair service.Repair fees will apply to all repairs done on out-of-warranty and / or non-warrantyfailures.Customer is responsible for all costs of returning the equipment, including: shipping &handling costs.EnGenius STRONGLY recommends that all RMA equipment be shipped via a trackableand insured carrier method.ADVANCE REPLACEMENT RMASAdvance replacement equipment will be charged against a credit card, at the currentMSRP, until the original equipment is received and assessed by EnGenius, at whichpoint a credit to the credit card will be issued.Contact EnGenius to receive a RMA number, instructions and fees required for advancereplacement service.Write the RMA# assigned to you on the outside of the return box.Please return the like items received with the advance replacement to: ENGENIUSTECHNOLOGIES, 1580 SCENIC AVENUE, COSTA MESA, CA 92626Write the RMA# assigned to you on the outside of the return box.Advance replacement service will be charged any out-of-warranty or non-warranty feesas-well-as Advance Replacement service fees and shipping charges, if applicable.Missing parts will be charged at current MSRP price.2