Return Terms and Conditions - EnGenius Technologies

Return Terms and ConditionsRETURN POLICY FOR DEALER EVALUATION KITSIf merchandise does not meet expectations, it may, within thirty (30) days of purchase,return merchandise in its original packing provided the merchandise is in resalablecondition with all parts and accessories.A refund of the full purchase prices minus shipping & handling fees will be processedafter the merchandise is received and assessed. If merchandise is returned in nonresalablecondition or missing any part(s), merchandise may be refused or a restockingfee may be imposed, at EnGenius’ sole discretion.Customer is responsible for all costs of returning the equipment, including: shipping &handling costs.Evaluation kits purchased over thirty (30) days prior to RMA being issued or notreceived within forty-five (45) days of purchase date will not be accepted.Please call our customer service dept. at 888-735-7888 for a return authorizationnumber (RMA#) within 30 days of the purchase date for return instructions.Allow up to 4 - 8 weeks to receive a refund.RETURN POLICY FOR OTHER PRODUCTSSpecial Order merchandise may not be returned.Accessory and / or service items may only be returned, in new condition and withoriginal packaging, within thirty (30) days of purchase. Accessory and service itemshave a ninety (90) day repair warranty.Channel Partners returns are handled in accordance to the EnGenius Channel PartnerAgreement.Refunds should be handled directly by place of original purchase; EnGenius does notaccept returns for credit or refund for any product not purchased directly from EnGeniusTechnologies, Inc.Please contact EnGenius Customer Service for returns of merchandise for warranty and/ or non-warranty repair service at 888-735-7888.1

RMA REPAIR RETURN POLICY FOR END-USER AND RESELLERSPlease call our customer service at 888-735-7888 for return authorization number(RMA#) and instructions.The RMA number must be written outside the returned box.RMA’s expire within 30 days of issuance if product is not received within that timeframe.Expired RMA’s will be refused and returned to the sender.Be sure to include a dated, proof-of-purchase if seeking warranty repair service.Repair fees will apply to all repairs done on out-of-warranty and / or non-warrantyfailures.Customer is responsible for all costs of returning the equipment, including: shipping &handling costs.EnGenius STRONGLY recommends that all RMA equipment be shipped via a trackableand insured carrier method.ADVANCE REPLACEMENT RMASAdvance replacement equipment will be charged against a credit card, at the currentMSRP, until the original equipment is received and assessed by EnGenius, at whichpoint a credit to the credit card will be issued.Contact EnGenius to receive a RMA number, instructions and fees required for advancereplacement service.Write the RMA# assigned to you on the outside of the return box.Please return the like items received with the advance replacement to: ENGENIUSTECHNOLOGIES, 1580 SCENIC AVENUE, COSTA MESA, CA 92626Write the RMA# assigned to you on the outside of the return box.Advance replacement service will be charged any out-of-warranty or non-warranty feesas-well-as Advance Replacement service fees and shipping charges, if applicable.Missing parts will be charged at current MSRP price.2

DISCREPANCIESEnGenius Technologies, Inc. MUST BE NOTIFIED within NO MORE THAN 2 (TWO)BUSINESS DAYS from the date the order is received at 888-735-7888 or fax 714-432-8667 in the event of any discrepancies in item and / or quantity of equipment received.Failure to make such notification would create the presumption that the shipment(s)correct.3