A B C O P R I C E G U I D E - ABCO Office Furniture

TERMS AND CONDITIONSWORKSTATIONS/DESKINGTABLES EDUCATIONALTABLESSEATING PANELS DIMENSIONS & SPACEREQUIREMENTS INDEXFreight rates are subject to change without notice and apply to shipmentsin the U.S. only. Please note any special delivery needs on your purchaseorder. ABCO will work with your company and the freight carrier to try andaccommodate your delivery needs. ABCO will make every effort to work withthe freight carriers but cannot be responsible for delivery schedule.ABCO can also accommodate collect shipments and third party billing at noadditional charge. UPSable items are denoted by an asterisk (*). ABCO cannotbe responsible for damage to items not approved for small package deliveryby UPS. Prepaid orders cannot be split shipped or shipped with differentdates. Weights and cube values are approximate.Freight Responsibility and ClaimsCarrier routing will be determined by ABCO on all prepaid or prepaid and addorders. When the customer selects the carrier, ABCO is not responsible for theservices provided by that carrier. Customer selected carrier shipments will beshipped collect or third party based on the customer’s instructions.ABCO has made special arrangements with selected freight companies for thehandling of freight damage claims. All ABCO shipments are put on the freightline free from damage and are signed for as such by the carrier’s agent. ABCO’sresponsibility for the product’s safe delivery ceases at this point and responsibilityis assumed by the carrier. As a service, ABCO will file freight claims for F.O.B.origin, prepaid and prepaid and add shipments under the following conditions:Any shipments received with shortages must be noted “short” on the bill oflading and signed by the receiving agent as well as the carrier. Any shipmentsreceived with visible carton damage must be inspected immediately todetermine if there is product damage. If there is product damage, refuse only thecartons containing damaged products. The applicable products must be noted“damaged and refused” on the bill of lading and signed by the receiving agentas well as the carrier.Notification of any claim activity that results from damage should be reportedto ABCO Customer Service immediately. Failure to notify ABCO within 10calendar days of any damages will constitute a waiver of claim. This appliesto both obvious and concealed damage. Replacement orders may be subjectto ABCO’s inspection of refused products. Freight claims for third party and/or collect shipments are the responsibility of the customer. Contact CustomerService at (800) 336-0070 if shipment is not received within 10 days of shipment.ReturnsReturned merchandise will not be accepted without written approval from ABCOCustomer Service on a Return Authorization (RA) form. Once an RA is approved,merchandise must be returned to ABCO prepaid, in the original cartons (withproper inner packing), addressed with return labels and accompanied by acopy of the RA form. ABCO will refuse shipments of returned goods that donot meet these criteria. A minimum 45% restocking fee will be applicable forall approved returns. If the original shipment was shipped prepaid by ABCO,freight charges will also be due for the original shipment. ABCO WILL NOTACCEPT RETURNS FOR THE FOLLOWING UNDER ANY CIRCUMSTANCES:• Custom Items• Items shipped as acknowledged on an ABCO Order Verification• Items that have been fully or partially assembled• Duplicate orders due to duplicate customer purchase orders• Items invoiced more than 60 days ago• Items received at ABCO 45 days or more after issuance of RACancellationsOrders entered and verified may not be cancelled or changed without receipt ofa written cancellation request and ABCO’s consent. A cancellation or changecharge of 30% will be applied to orders cancelled or changed while inproduction (verification date to ship date). Orders for custom items orproducts with custom laminate colors may not be cancelled or changed.Please see “Returns Policy” to cancel an order that has been shipped fromthe factory.PostponementsRequests for postponement of shipment beyond the scheduled and verifiedship date will be subject to a 25% holding and handling charge. Under nocircumstances will orders be held more than 10 days past the scheduled andacknowledged ship date.Repair and ReplacementAny labor charges for correcting a manufacturing problem for a product underwarranty must be submitted in writing and approved by ABCO Customer Serviceprior to corrective action. Labor charges will not be paid if the estimate was notsubmitted and approved prior to labor being completed.WarrantyABCO hereby warrants to the original purchaser that the productsmanufactured by it shall be free of all substantial defects in original materialand workmanship under normal use in standard office conditions for a periodof ten (10) years (exception: one (1) year for Folding Tables/Trucks from thedate of purchase. All fabrics, upholstery materials and all other products*sold through ABCO, but not manufactured by ABCO, are warranted to theoriginal purchaser for a period of one (1) year from the date of purchase.Within the specified periods of this warranty, ABCO agrees, at our option, torepair, replace or refund the cost of the product or any portion of the subjectproduct which proves to be defective in material or workmanship, providedthat the buyer gives written notice. ABCO does not warrant the matchingof color, grain or texture. This warranty does not apply to: normal wear andtear, damages resulting from shipment, storage, alteration, misuse of theproduct or failure to provide proper care as well as reasonable and necessarymaintenance or damage caused during product installation or reconfig uration.Additionally, all custom products are expressly excluded from this warranty.This expressed warranty is exclusive of all other warranties, expressed orimplied, including without limitation any implied warranty of merchantability orfitness for a particular purpose. ABCO shall be liable under this warranty onlyfor the cost or, at our option, the replacement or repair of defective products.Authorization must be approved from ABCO in writing prior to incurring anyrepair charges. All incidental or consequential damages which may arise,including but not limited to, business losses, personal damage and third partyliability are hereby expressly excluded.*Products sold through ABCO but not manufactured by ABCO are:• Privacy Panel Accessory Bars and Accessories (MAB, MLT, MPO, MTP)• Task Lights (MTCTL, MTL, TL)• Articulating Keyboards, Vertical and Mobile CPU Holders (MFAKB,MFAKBMP, MPFAKB, MVCPU, MVCPUNS, FAKB, FAKBMP, PFAKB, VCPU,VCPUNS, MCPU)• Power/Data Modules (POWER, CPOWER, SPOWER)• Modular Electrical System Components (MEPMA, MEPDMA, MEJ, MER, MEPF)• Casters• Power & Data ComponentsCalifornia ShipmentsABCO will charge California sales tax on all invoices to any dealer that requestsABCO ship directly to the State of California, but cannot provide a validCalifornia resale certificate.GizaABCO provides office layout services utilizing Giza software free of charge. Pleasefax request to the Custom/Quotation department at (800) 992-2261 along with allnecessary information including:• Rough Sketch of the Layout• Complete Room Dimensions• Type of Product to be Used• List of any Accessories• Design Specifications• Other Pertinent Information that will Assist in Completion of the DrawingCopyrightAll material in this publication is protected under copyright.180 Dimensions & Space Requirements2011 ABCO Price Guide 800.336.0070