People's Voice - Internal Monthly Newsletter ... - PZRservices.com
People's Voice - Internal Monthly Newsletter ... - PZRservices.com
People's Voice - Internal Monthly Newsletter ... - PZRservices.com
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
Note: If you are unable to view the images, please right-click and select "Download Pictures"<br />
flexQUAL is Here<br />
Submissions are as easy as five simple<br />
steps with flexQUAL.<br />
read more<br />
Take Pride<br />
Find out how to use customer service to<br />
generate more referrals and create<br />
customers for life.<br />
read more<br />
Introducing Area 4<br />
See which states moved from Area 2 to<br />
Area 4.<br />
read more<br />
<strong>People's</strong> Choice University<br />
Courses<br />
A number of valuable courses are<br />
offered by PCU to all <strong>People's</strong> Choice<br />
Home Loan employees.<br />
read more<br />
Halloween Costume Contest<br />
Hub Winners<br />
See this year's winners in their very<br />
creative costumes.<br />
read more<br />
Special Deals on Electronics<br />
and Software<br />
<strong>People's</strong> Choice Home Loan employees<br />
qualify for money-saving holiday offers<br />
from CDW and Microsoft.<br />
read more<br />
Toys for Tots Drive<br />
Help a needy child by purchasing a toy<br />
to be distributed by this fine<br />
organization.<br />
read more<br />
Enjoy the Holidays!<br />
<strong>People's</strong> Choice Home Loan, Inc. will be<br />
closed December 24th and 25th.<br />
read more<br />
Dear Associate,<br />
The season is upon us…And it’s the best time of year<br />
for funding loans!<br />
Historically, for our business, this is when<br />
opportunity doesn’t just knock, it bangs on the door<br />
and begs to be noticed.<br />
We have a very real chance to break $500 million<br />
this month. But we can’t do it without your help.<br />
Each and every one us has to make an extra effort.<br />
To make it easier, People’s Choice now supports the<br />
Treo 600 <strong>com</strong>bination phone/handheld device. That<br />
means you can access Outlook anywhere, anytime.<br />
Add that to the benefits of flexQUAL and you’ll have<br />
instant access to all your prequal and submission<br />
notifications. You’ll be able to provide the highest<br />
level of customer service, following up and funding<br />
loans faster than ever.<br />
So let’s pass that $500 million mark and end this<br />
year by telling the big boys to push over and make<br />
room for us!<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
Check Your Paycheck Stub<br />
Now to Avoid IRS Snafus and<br />
Other Hassles Later<br />
If you've moved or changed your marital<br />
status in 2004, or you'd like to change<br />
your tax status, let Human Resources<br />
know now, if you haven't already.<br />
read more<br />
Automated Rate Sheets for<br />
AE's are Here!<br />
Now Wholesale AE's can save<br />
personalized rate sheets.<br />
read more<br />
Last Month's Sales Figures<br />
Last Month's Top Performers<br />
Sales Contest Standings<br />
New Hires ,Promotions,<br />
Anniversaries and Other<br />
Achievements<br />
Important Up<strong>com</strong>ing Events<br />
Wholesale Specials<br />
Top 5 Wholesale Performers<br />
as of 11/30/04<br />
1. Naz Mehdizadeh<br />
2. John Zumont<br />
3. John Dowdell<br />
4. Laleh Yasamifar<br />
5. Paul Tavares<br />
Sincerely,<br />
Dwayne Barfell & Rey Topete<br />
How Do We Measure Up To Last Year?<br />
November 2003 November 2004<br />
2,268 units 2,634 units +16%<br />
$339,931,762.45 $437,142,970.16 +29%<br />
July - December Wholesale Contest Standings<br />
as of 11/30/04<br />
Profitability Account Volume Account<br />
Rank Executive Rank Executive<br />
volume list John Zumont 1 John Zumont<br />
volume list Paul Tavares 2 P. Mehdizadeh<br />
volume list John Dowdell 3 Paul Tavares<br />
1 Ben Brunner 4 John Dowell<br />
2 Katie Daum 5 Karen Rae<br />
3 Karl Schnite 6 S. Fattorusso<br />
4 C. Fleenor 7 Eryck Madrigal<br />
5 Chris Brown 8 Ken Chinn<br />
6 S. Fattorusso 9 Dave Goddard<br />
volume list<br />
P.<br />
Mehdizadeh<br />
10 L. Yasamifar<br />
7<br />
Tom<br />
Levinstein<br />
11 Erik Evenson<br />
8<br />
Arthur<br />
Schnur<br />
12 Herbert Lau<br />
9 Herbert Lau 13 R. San Roman<br />
10 B. Woolworth 14 Joshua Larocca<br />
11 Frank Tavares 15 Frank Tavares<br />
12 Dave Goddard 16 C. Fleenor<br />
13 Nicole Decker 17 Nicole Decker<br />
14 Ken Chinn 18 Ben Brunner<br />
15 Lauri Wilson 19 Katie Daum<br />
16 Wilson Todd 20 Chris Brown<br />
17 Barton Fenton 21 Arthur Schnur<br />
18 Jackie Young 22 John Lababit<br />
19 Erik Evenson 23 Shane Harris<br />
20 Rolla Weed 24 Nushin Sabet<br />
21 R. San Roman 25 Babette Strom<br />
22 J. Grosslight 26 Tom Levinstein<br />
23 John Taylor 27 Jake Hall<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
Top 5 Retail Performers<br />
as of 11/30/04<br />
1. Debra Bloch<br />
2. Maria Marquez<br />
3. Benson Jones<br />
4. Gracie Springs<br />
5. Nancy Duarte<br />
Introducing Area 4<br />
<strong>People's</strong> Choice Home Loan has<br />
created another Area, Area 4.<br />
Connecticut, Massachusetts, Maryland,<br />
Maine, and Rhode Island — formerly in<br />
Area 2 — now <strong>com</strong>prise new Area 4.<br />
Please make a note of the change and<br />
get the new Area 4 rate sheet here.<br />
Worth Noting<br />
Benson Jones has broken a new<br />
volume record for Retail: $3,000,050<br />
funded in October alone.<br />
Christopher Fleenor of the Chicago<br />
office funded $6.7 million in November<br />
— and he's been a wholesale rep for<br />
only 6 months.<br />
Hub 165 — Murfreesboro, Tennessee<br />
— opened just a few months ago and<br />
is already distinguishing itself. In<br />
November alone, this fast-growing<br />
Hub funded $10,400,000.<br />
Congratulations on a Job<br />
Well Done...<br />
Deborah Dennis has been promoted<br />
from Underwriter to Senior<br />
Underwriter.<br />
Andrew Anniger from the Tampa office<br />
has been promoted from Sr. Account<br />
Manager to Jr. Underwriter.<br />
24 John Lababit 28 Joaquin Valdez<br />
25 Edwina Hitchin 29 Karl Schnite<br />
26 Don Mrskos Jr. 30 Bob Drainville<br />
27 L. Yasamifar 31 David Jessee<br />
28 M. Pastorino 32 Jackie Young<br />
29 John Larocca 33 Tanya Plaza<br />
30 David Jessee 34 Lee Tarnutzer<br />
A Warm Wel<strong>com</strong>e to Those Who Joined <strong>People's</strong><br />
Choice Home Loan, Inc. in November:<br />
Andrea Martin is our new Regional Manager in<br />
Sacramento.<br />
Brian Burlone joined the Fort Lauderdale office as<br />
Area Sales Manager.<br />
Bellevue has three new Account Executives: Gary<br />
Matthews, Kathie Cornett, and Myrna Norton.<br />
Tamara Sulea has joined Loan Servicing.<br />
Amy Dickerson has joined Finance.<br />
Justin Bozonier and Chad Boyer are the newest<br />
additions to I.T.<br />
Gary McPeck is the newest addition to Broker Direct.<br />
Retail has 19 new employees: Cindy Aponte, Carlos<br />
Jackson, Maggie Poon, Elizabeth Williams, Joseph<br />
Dimick, Christy Watts, Sanjeet Heisser, Chad Wagner,<br />
Jason Agers, Nathaniel Blanton, Yousef Totah, Nicolae<br />
Popeson, Danny Ramirez, Lorena Zilo, Charles Mills,<br />
Jan Mansfield, Nathan Przygolki, Ronnie Varnado and<br />
Jennifer Smith.<br />
Roberta Moore, Samantha Porter and Kirk Rinehart<br />
have joined the Irvine Hub.<br />
Miles Davis has joined the Sherman Oaks office.<br />
The San Diego Hub has added Peggy Lane, Alison<br />
Morrow and Richard Parks.<br />
The San Jose Hub has added Theresa Sitchler and<br />
Jack Garcia.<br />
John Balfour has joined the Boston Hub.<br />
Perry Potash and Daniel Tarnowski have joined the Ft.<br />
Lauderdale office.<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
Toys for Tots Drive<br />
People’s Choice Home Loan is proud to<br />
be partnering with the U.S. Marine Corps<br />
Reserve in their annual Toys for Tots<br />
Program.<br />
Each year, Toys for Tots collects new,<br />
unwrapped toys, distributing them to<br />
needy children throughout the United<br />
States as holiday gifts.<br />
We invite you to celebrate the spirit of<br />
the season by participating in this<br />
wonderful program. Beginning December<br />
1st, you can drop off a toy at a special<br />
receptacle set up in the lobby of the<br />
7515 building, next to the mailroom.<br />
Hubs: You can go to www.toysfortots.<br />
org to find a drop off location that’s<br />
more convenient to you.<br />
Enjoy the Holidays<br />
People’s Choice Home Loans will be<br />
closed December 24th and 25th. Best<br />
wishes for a safe and happy holiday<br />
season to all our colleagues and their<br />
loved ones!<br />
Check Your Paycheck Stub<br />
Now to Avoid IRS Snafus and<br />
Other Hassles Later<br />
Please check the information on your<br />
paycheck stub for accuracy. If you’ve<br />
moved or changed your marital status in<br />
2004, or you’d like to change your tax<br />
status, let Human Resources/Payroll<br />
know now, if you haven’t already.<br />
To change your name due to a change in<br />
your marital status: Submit an ECR<br />
stating your prior name and your new<br />
name, attaching a copy of your Social<br />
Security card reflecting the new name. A<br />
new W4 Form will also be required, see<br />
W4 section below.<br />
For a change of address: Provide Human<br />
Resources/Payroll with an e-mail, fax or<br />
Julien Garcia and Michael Jevne have joined the<br />
Chicago Hub.<br />
Happy Anniversary to Our Colleagues...<br />
Four years with <strong>People's</strong> Choice Home Loan:<br />
George Balandra Susan Rich<br />
Three years with <strong>People's</strong> Choice Home Loan:<br />
Michael Desmond Louise Cooper<br />
Two years with <strong>People's</strong> Choice Home Loan:<br />
Deborah Ettinger Kathe Fry John Villalobos<br />
Terri Carpenter<br />
One year with <strong>People's</strong> Choice Home Loan:<br />
Suzette Kelleher Douglas Bauer Jennifer Gutierrez<br />
Paul Sigmund Marie Stanford John Krajeski<br />
Stacey Slavik Charito Asedo Harry Sharpe<br />
Lynette Poblete Ruby Harvey-Burgin Ryan Fernandez<br />
Other Achievements<br />
Valerie Eaton of the Dallas office recently had a baby<br />
boy. Blake Richard Eaton was born November 2nd,<br />
weighing in at 7 lbs. 9 oz.<br />
Blake Richard Eaton<br />
Also in the Dallas office, Deborah Dennis and Lynn<br />
Mattingly are braving the Texas heat to train for the<br />
Susan B. Komen 3-day, 6-mile Walk for Breast<br />
Cancer to be held June 10 - 12, 2005. For more<br />
information about this important event, or if you'd<br />
like to sponsor one of the walkers, please visit<br />
the3day.org.<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
letter with your new address to ensure<br />
prompt delivery of your W2 Forms.<br />
Please note that P.O. Boxes are not<br />
acceptable as the U.S. Post Office will<br />
not deliver a W2 to a P.O. Box; so, if you<br />
currently have a P.O. Box address on<br />
your paycheck stub, please change it to<br />
a regular residence address.<br />
Checking your tax exemption: Review<br />
your last paycheck stub to ensure that<br />
the correct exemptions are what you<br />
have requested. On your paycheck stub,<br />
at the top left section, you will see the<br />
Company's name and address; right<br />
below that section, you should see your<br />
Tax Settings.<br />
Marital Status: Should be Married or<br />
Single.<br />
Federal taxes: If it states "Tax<br />
Blocked," this means that you are<br />
claiming "Exempt"<br />
State taxes: If it states "Tax Blocked"<br />
this means that you are claiming<br />
"Exempt"<br />
To change your Tax Settings: Download<br />
a W4 form from the intranet; <strong>com</strong>plete,<br />
sign and turn it in to Human Resources/<br />
Payroll ASAP!<br />
Take Pride<br />
Exemplary customer service is perhaps<br />
the surest way to cultivate referrals<br />
and life-long customers. We've put<br />
together a simple sheet that outlines<br />
some of the best strategies for<br />
maintaining the highest level of<br />
customer service. Refresh your skills<br />
with our Pride flyer.<br />
Wholesale Specials for December<br />
<strong>People's</strong> Choice is offering a Holiday Special — 50bps<br />
off our NEW reduced rates! SP1204A<br />
Parameters:<br />
• AAA to A+ credit grades with 620+ Credit Score<br />
• Owner Occupied<br />
• First Lien Only<br />
• LTV's
<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
flexQUAL is Here<br />
flexQUAL is here and your Brokers are<br />
about to experience a dramatic change<br />
in the way they do business.<br />
flexQUAL is the online innovation that<br />
makes it easier and faster than ever<br />
before to prequalify borrowers, submit<br />
loans, pull credit reports, manage your<br />
pipeline and monitor open conditions.<br />
In fact, with flexQUAL, submissions can<br />
now be made in just five simple steps.<br />
Hubs throughout the country have<br />
successfully input close to 1,000 files<br />
online with success. Training and<br />
QuickStart Guides will be available<br />
soon. In the meantime, <strong>Internal</strong><br />
flexQUAL Trainings for Account<br />
Executives and anyone else who's<br />
interested will begin soon. Keep an eye<br />
out for the exact day and time for your<br />
Hub.<br />
You'll be hearing a lot about flexQUAL<br />
in the days to <strong>com</strong>e. Your brokers can<br />
expect postcards, flyers, brochures and<br />
email blasts on or around January 1st,<br />
2005 announcing the official launch of<br />
www.flexQUAL.<strong>com</strong>.<br />
Tell your brokers to visit www.<br />
flexQUAL.<strong>com</strong> and Sign Up for a login<br />
and password. Please note that<br />
current PCHLDirect passwords will<br />
work at the flexQUAL website.<br />
A flexQUAL FAQ is available or if you<br />
prefer, you can receive more<br />
information about flexQUAL by<br />
contacting Lisa Hall at lhall@pchl.<strong>com</strong><br />
or x1877.<br />
2nd Place: Also from Fort Lauderdale, Natasha Rodriguez as Medusa<br />
3rd Place: From Pittsburgh, Mike Ward as a Ghoul<br />
3rd Place: From Denver, Lisa Carter as a Pirate<br />
3rd Place: From San Jose, Kyle Kim as a Genie<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
Just in Time for the Holidays:<br />
Special Deals on Electronics<br />
and Software<br />
By special arrangement with CDW and<br />
Microsoft, IT has made it possible for<br />
<strong>People's</strong> Choice Home Loan employees<br />
to enjoy special deals on electronics<br />
and software. These money-saving<br />
offers would make great holiday gifts<br />
for someone on your list — or for<br />
yourself.<br />
CDW offers <strong>People's</strong> Choice Home Loan<br />
employees an Employee Purchase<br />
Program (EPP). This EPP provides<br />
special pricing on <strong>com</strong>puter hardware.<br />
For more information, go to www.CDW.<br />
<strong>com</strong>/epp and enter D8279243 as your<br />
Access Number.<br />
Microsoft also offers us an Employee<br />
Purchase Program on its products. For<br />
more information, go to https://epp.<br />
Microsoft.<strong>com</strong>, use the program code<br />
4BF053A075.<br />
Automated Rate Sheets for<br />
AE's are Here!<br />
Now Wholesale AE's can save<br />
personalized rate sheets. All you have<br />
to do is visit the Rates section on the<br />
Intranet and select which Area Rate<br />
Sheet you would like to customize.<br />
From there, you simply select your<br />
name from the dropdown and click<br />
"Make PDF". At this point, you can<br />
modify or add any missing information<br />
and then you will want to save this<br />
document.<br />
For assistance with this, please contact<br />
the Helpdesk at helpdesk@pchl.<strong>com</strong> or<br />
x2035.<br />
If you have any news you'd like to be<br />
considered for publication in <strong>People's</strong><br />
<strong>Voice</strong>, or you have a suggestion for an<br />
article you think would be appropriate,<br />
we'd love to hear from you at<br />
suggestions@pchli.<strong>com</strong><br />
3rd Place: From Retail, Juan Delatorre as a 70's dude<br />
Courses Offered By <strong>People's</strong> Choice University:<br />
Stepping Stones to Success<br />
Last month, we told you about the launch of People’s<br />
Choice University (PCU), a program that offers all<br />
People’s Choice employees the core job and skills<br />
training that lead to an even more successful career.<br />
Consider signing up for one of the following courses<br />
to expand your knowledge and enhance your career<br />
prospects.<br />
And remember, when you <strong>com</strong>plete a PCU program,<br />
you receive training units that can be redeemed for<br />
gifts at various award levels. More information on the<br />
PCU Awards Program is available at http://intranet/<br />
trainingHome.htm.<br />
New Hire Orientation<br />
(2 units)<br />
Field New Hire Orientation<br />
(2 units)<br />
AE Certification 101<br />
(16 units)<br />
Empower 101<br />
(2 units)<br />
Empower Broker Database<br />
(2 units)<br />
Empower Loan Setup<br />
(2 units)<br />
Empower for the AE<br />
(2 units)<br />
Mortgage Banking 101<br />
(2 units)<br />
Sales Fundamentals 1 and 2<br />
(4 units)<br />
The Wholesale Process Flow<br />
(2 units)<br />
Follow the Loan File<br />
(2 units)<br />
People’s Choice Home Loans<br />
Loan Programs<br />
(2 units)<br />
Understanding the Matrix/<br />
Rate Sheets<br />
(2 units)<br />
Loan Pricing Workshop<br />
(4 units) Instructor-Led Only!<br />
Advanced Loan Pricing<br />
Workshop<br />
(8 units) Instructor-Led Only!<br />
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<strong>People's</strong> <strong>Voice</strong> - <strong>Internal</strong> <strong>Monthly</strong> <strong>Newsletter</strong> - December Edition<br />
For more information about these PCU training<br />
programs, view the Course Descriptions page on the<br />
intranet. For questions, please email Suzy Sanddal.<br />
Copyright © 2004 • <strong>People's</strong> Choice Home Loan, Inc. • All rights reserved.<br />
Revised: December 3, 2004 • Contact Webmaster<br />
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