Staff Induction Policy - Homerton University Hospital

Appendix 1: Corporate inductionThe Trust Corporate Induction Course comprises of five half-day modules all of which aremandatory:Welcome To The HomertonThe ‘Welcome to the Homerton’ morning welcomes all new staff members and gives them anintroduction to the structure of the Trust and how it works within the NHS, plus information andtimetables for the rest of their Corporate Induction.It provides staff with a wealth of information essential to working here, as well as being usefulon a personal level. It also offers the opportunity to meet and ask questions of a number of keypeople across the trust, and gain knowledge of the current issues facing us. Staff completingthis module will gain:• An opportunity to meet key staff (including Trust Directors) and ask questions• An understanding of the Trust structure• An introduction to current initiatives within the Trust• An outline of support services and benefits available to staffInformation on the role of Staff side (Union Representation)Lifelong LearningThe Lifelong Learning module presents concepts of approaches to learning and CPPD; andexplains how we learn differently as individuals, as well as an introduction to the Trust’sAppraisal system, PDPs and KSFThe Homerton offers a wealth of opportunity to expand staff horizons and fulfill potential,backed by a commitment to lifelong learning, whatever the staff member’s level and situation.This module deals with how to take best advantage of the educational & developmentalactivities on offer, and achieve personal and professional goals. Staff who complete this modulewill be able to:• Identify how they contribute to Trust goals• Understand the principles of the Trust Appraisal System• Understand the importance of a Personal Development Plan• Reflect on personal approaches to learning and which best suits you• Access the development opportunities available• Establish priorities for Personal & Professional DevelopmentHandling ComplaintsThe focus of the National and Trust procedures for handling complaints rests on front line staffdealing with complaints as they arise, whenever possible, or finding someone who can. Thismodule is designed to equip staff with the necessary skills and knowledge to deal with patientcomplaints and feedback in a sensitive but effective manner.• Identify why patients/carers complain• Use the complaints procedure in dealing with complaints• Respond appropriately to complaints as they are raised• Demonstrate effective skills in dealing with difficult situations• Identify the link between complaints and improving patient careUnderstand the role of PALSStaff Induction Policy November 2004 Page 9 of 20.