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Inside <strong>DKSH</strong>leadership, with the ultimate objective of delivering every service our businesspartners need to grow in their chosen market. At the same time, we take a deepinterest in the <strong>com</strong>munities we serve.<strong>DKSH</strong> <strong>expand</strong>s its product portfolio toinclude Agricultural Machinery. <strong>DKSH</strong>Technology has entered a new field of businessand established a Product Group forAgricultural Machinery. We are confidentthat with growing production levels and demand,agriculture will represent a big businessopportunity in the <strong>com</strong>ing years inSouth East Asia. One of our early successeswas winning a contract to distribute DaesungKorea’s agricultural machinery in eightAsian countries. As part of our next step, weplan to <strong>expand</strong> into more countries and extendour participation on the processingvalue chain.Caring Heart volunteers in Hong Kong.<strong>DKSH</strong>’s staff in Hong Kong have been dedicatingtheir after-work hours to the local<strong>com</strong>munity. Founded in 2009, our volunteerteam has 156 members who spend timevolunteering in homes for the elderly, children’scenters, and associations for the mentallydisabled. The team is supported by ourpartnership with the Agency for VolunteerService (AVS), a non-profit organization thatprovides training to improve the quality ofvolunteer service. In 2010, the Caring Heartteam co-operated with the Hong Kong RedCross to conduct a six-month “Little RedHat” program helping newly arrived childrenfrom mainland China to get integratedinto Hong Kong society.Quality certifications for <strong>DKSH</strong> Healthcare.Business Unit Healthcare has significantlyinvested in the quality of its distributioncenters and works with Swiss certificationagency SGS to have these efforts officiallyrecognized. Since October 2010, the globalcertification agency SGS has awarded ourpharmaceutical and healthcare distributioncenters over 20 international quality certifications.This recognizes <strong>DKSH</strong>’s efforts to<strong>com</strong>ply with GMP standards and ISO 13485.Moreover, in early 2011, <strong>DKSH</strong> Vietnamwas the first service <strong>com</strong>pany in the countryto receive ISO 13485:2003 certification forthe distribution of medical devices. SGS, aSwiss-based <strong>com</strong>pany, started business in1878 by offering agricultural inspection servicesto grain traders in Europe and has sincedeveloped into the industry leader of certifications.<strong>DKSH</strong>’s magazine for Market Expansion Services55
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