Nursing Annual Report - Mountain States Health Alliance

24Satisfaction ScoresMountain States Health Alliance uses multiple approachesto listen to our patients by obtaining actionable informationfrom their feedback. The Press Ganey Satisfaction surveyis one method of obtaining this information. MSHA usesPress Ganey as its primary method for measuring patientsatisfaction. Nurses throughout MSHA have a substantialimpact on patient satisfaction. By using the Press Ganey scoreson nurse-sensitive indicators we can obtain useful and valuableinformation about our nursing care and attention to patientneeds. The Magnet Recognition Program through the ANCCsee nurses as impacting patient satisfaction through nursedriveninterventions such as pain management, promptness tocalls, attention to special needs or requests, and keeping patientsinformed of their care. These nurse-sensitive indicators willbe reported to the Magnet Recognition Program biannually.The Patient Satisfaction Score graph displays four years of datarevealing our nursing scores. Friendliness/Courtesy of Nurses isthe highest ranking score followed by attention to special needsand requests. Promptness to calls and pain management wereslightly lower but are showing yearly improvement.An approach to gain valuable and beneficial feedback from ourregistered nurses is through the NDNQI RN Satisfaction annualsurvey. Approximately 1,500 hospitals nationwide participate inthis yearly survey. This tool assists efforts to address the needsof the nursing staff, such as work environment opportunities,performance improvement, and recruitment and retentionefforts. Our survey results revealed our RN-to-RN Interactionis in the highest satisfaction quartile, which demonstrates theexceptional collaborative working relationship of nurses. Next,the professional status indicator has increased over the past twoyears with a slight slope downward, but remains in the moderatesatisfaction quartile. The autonomy nursing indicator has alsoshown yearly improvement since 2007 and continues to be inthe moderate satisfaction quartile. By analyzing the data fromthe survey, nursing leaders can begin the process of addressingopportunities for improvement and implement methods thatinfluence front-line nurses’ satisfaction.