FACT SHEET - Hellas Online

One of the major Greek telecoms providers
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Hellenic Bank, Hellenic Postbank, Iatriko Athinon, ICAP, Infoquest,
Intralot, Jansen Cilag, Johnson & Jonhson, Kosmocar, Kotsovolos,
Lenovo Technology, LR International, Marfin Bank, Mellon Group,
Mercedes, Metro, National Bank of Greece, Neoset, Novartis, OPAP,
Piraeus Bank, REA Clinic, Sarakakis, SATO, Coral (Shell Hellas), Sony
Hellas, Ster Cinemas, Superfast Ferries, Ster Cinemas, Tasty Foods,
TBank, TNT Skypak, Tsakos Shipping, Veropoulos, Vivartia, Yamaha
Motors.
Wholesale: AT&T, Orange, PCCW, Space Hellas, Telefonica, Verizon
Sales network: An extensive network of partners-stores at 480 POS – including all
Vodafone shops nationwide.
Collaboration with almost all major technology retail groups
(Dixxons-Kotsovolos, e-shop, Mediamarkt, Plaisio, sanyo com, Video
7, U, etc.)
450 agents in 15 call centers located in Athens, Thessaloniki, and
Larissa, and 340 door to door salesmen in Athens, Chania, Heraklion,
Ioanina, Larissa, Patras and Thessaloniki. Online sales at www.hol.gr
Customer Service: Call centers for customer care and technical support: 13844
(residential) & 13845 (corporate).
Participation in Unions: SEPE, European Competitive Telecommunications Association,
Hellenic Institute of Customer Service (HICS), Hellenic Network for
Corporate Social Responsibility
Social Responsibility: Active support of NGO “Theofilos” for large families. Sponsor of
educational programs, PC lab and services provision of the Youth
House (SOS Children’s Villages)
Financial donation for fire-struck villages’ relief. Participation in
main shareholder -INTRACOM HOLDINGS- initiative for reforestation
(planting and caretaking of 9.000 trees) a fire-struck area in Pendeli
and Panio, in collaboration with environmental NGO ARKTOUROS.
Implementation of more environmentally-friendly (recycling – energy
conservation), and ethical corporate practices. Active support as a
sponsor of several educational programs of the Center of Excellence
for Research and Graduate Education – Athens Information
Certifications
Technology. Employees’ voluntary blood donation to Agia Sofia
Children’s Hospital. Sponsorship in terms of service provision to
several organizations and NGO’s
ISO 9001:2000 (Quality)
OHSAS 18001:2007 (Health & Safety)
ISO 14001:2004 (Environment)
Distinctions hellas online has been awarded as the “Best Customer Service Team –
Back Office” (2010), “Innovation at customer service” (2011) and
“Manager of the year” (2011) at the Greek National Customer Service
Awards.