Terms & conditions - The Co-operative Bank

deducting them from your account unless they relateto a special service fee as set out in your account tariff,where they will be deducted immediately.14.3 Where deposits are made through other banks, the bankreserves the right to deduct from the account the amountof any interbank charges which may be incurred by thebank in respect of these transactions.14.4 We may vary our charges or introduce any new fees orcharges in accordance with condition 22. Please noteif you are not a micro-enterprise or charity please seecondition 23.8.15. Interest15.1 Unless otherwise stated in these conditions, if youraccount is interest-bearing, interest will be calculatedfrom the day we receive cleared funds for payment intoyour account. We will calculate interest on a daily basison available money in your account.15.2 Debit interest is calculated daily on the uncleared debitbalance on the account.15.3 The bank will give you at least 16 days’ notice of anydebit interest which has accumulated on the accountbefore deducting it from your account.15.4 Interest rate details are available in your account tariff, oron the internet or via telephone banking.15.5 We may vary interest rates in accordance withcondition 22.16. Statements16.1 We will send you regular statements showing the balanceof your account, details to enable you to identify eachtransaction and any charges. These details are alsoavailable via telephone and online banking.16.2 Please ensure you check your statement and tell us assoon as possible if there is an item you do not recognise.We will investigate in the manner set out in condition 9.16.3 We can make available to you any further informationwhich we hold in relation to any transaction on youraccount and this can be requested by you contacting usvia telephone banking.16.4 We may charge you for copy, duplicate and frequentstatements or other information, unless prevented fromdoing so by law. Our charges are set out in youraccount tariff.16.5 We reserve the right to suspend statements wherethere have been no transactions on the account for theprevious six months.16.6 You consent to communication with the bank by whatevermeans including, but not limited to, fax, email (and anysigned attachments in whatever format), internet andtelephone, in connection with the account.17. Telephone and Online Banking Service17.1 You can use telephone and online banking to transactupon your account or the account of someone which youhave been authorised by the account holder to operate,e.g. because they have signed a third party mandateor you have been granted a power of attorney. Use oftelephone and the business online banking service isin accordance with these conditions and you will needto register a pass-number, security code and securepersonal information to use these services.Telephone banking17.2 You can contact us via telephone banking:Pass number• for Business Banking accounts on 08457 213 213,lines are open 24 hours a day, 7 days a week,apart from Christmas Day. Our automated service isavailable 24 hours a day• for Corporate Banking accounts on 08457 654 654,lines are open Monday to Friday 8am to 5pm.Calls may be recorded and/or monitored to enhancesecurity, resolve complaints, improve customer serviceand for staff training purposes.17.3 You must select a four-digit pass number for use whentelephoning the bank.17.4 At the beginning of any telephone conversation betweenthe bank and you, whether incoming to the bank oroutgoing from the bank, you must confirm part of yourpass-number when asked to do so for customer securitypurposes. The bank cannot discuss or receive anyinstructions in relation to your account until thepass-number has been correctly confirmed.17.5 You must ensure that the pass-number is keptconfidential at all times to prevent an unauthorisedperson from using telephone banking.17.6 If you or an authorised person knows or suspects thatsomeone else knows your pass-number, you shouldimmediately contact the bank. The bank will then be ableto allocate a new pass-number on completion by you of anew registration form.17.7 If you fail to contact the bank as required underCondition 17.6, you will indemnify the bank from andagainst all actions, proceedings, claims and demandswhich may be brought against the bank and all losses,costs, charges, damages and expenses which the bankmay incur or for which it may become liable by reason ofyour failing to notify the bank as required under condition17.6. You will also indemnify the bank on a full indemnitybasis for legal fees and all other collection costs andexpenses incurred in the enforcement of this indemnity.11