23.10.6 Subject to condition 23.10.7 we may vary the terms and<strong>conditions</strong> of this Agreement, or those which applyto any services or facilities, and notify you within areasonable time.23.10.7 Where a change to the terms and <strong>conditions</strong>, to any<strong>conditions</strong> applying to the services or facilities on youraccount, to any services or facilities themselves, or toany standard account charges is to your disadvantage:we will give you 30 days’ personal advance notice andyou will then have a further 30 days in which to acceptthe change, switch or close your account if you wish,without paying extra charges or interest.24. General24.1 It is our aim to ensure a complete service at all times,but we will not be responsible when failure is caused byabnormal and unforeseeable circumstances beyondour (or our agents’ and/or subcontractors’) control,the consequences of which would have beenunavoidable despite our efforts to the contrary.<strong>The</strong> bank will endeavour to make alternativepayment/deposit arrangements for you where thisis feasible in the event of a postal strike.24.2 <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> <strong>Bank</strong> p.l.c. is covered by the FinancialServices <strong>Co</strong>mpensation Scheme (FSCS), which would paycompensation of up to £85,000 to eligible depositors in theevent of the bank becoming insolvent. smile and Britanniaare trading names of <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> <strong>Bank</strong> and, as such,protection provided to depositors by the FSCS is limited to£85,000 for the total amount of combined deposits heldwith <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> <strong>Bank</strong>, smile and Britannia.Certain customers are not covered by the FSCS.<strong>The</strong> exclusions include large businesses or organisations,large companies and local authorities: visitwww.fscs.org.uk for further details.24.3 We may transfer our rights and/or responsibilities underthis agreement to any person if:• that other person is authorised to accept depositsand writes to you and undertakes to carry out all ourduties and obligations under this agreement. If it doesso, you agree that we will be released from all thoseduties and obligations• we reasonably believe such person is capable ofperforming our responsibilities.You may not transfer any of your rights or responsibilitiesunder this agreement to any person.24.4 Subject to any limitations imposed by statute, allamounts due under this Agreement will be immediatelypayable in full by you if you enter into any form ofinsolvency arrangement whether there is any breach ofthe Agreement or the terms of the account by you or acardholder, or whether you are in default in respect ofany other monies or liability due or incurred to the bank.If you are a partnership and one or more of the partnersdies, the bank will make arrangements with the survivingpartners as to the partnership’s continuing liabilities.24.5 If at any time we decide not to exercise our rights underthis Agreement this does not mean that we have waivedour right to do so in future.24.6 You agree that the bank may at all times disclose to itsagents and subcontractors any information with respectto the account, the use of the card by a cardholder andyour financial affairs and similarly that the bank’s agentsand subcontractors may at all times disclose any suchinformation to the bank.24.7 This agreement with you is governed by the laws ofEngland and Wales. Any dispute which arises in relationto this agreement shall be dealt with by any court in theUK, Isle of Man and Channel Islands which is able to hearthe case.24.8 If you have a complaint please telephone us on08457 213 213 (Business <strong>Bank</strong>ing accounts) or08457 654 654 (<strong>Co</strong>rporate <strong>Bank</strong>ing accounts) or writeto Customer Services Manager, <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> <strong>Bank</strong>p.l.c., Miller Street, Manchester M60 0AL.If you still remain unsatisfied you may be entitled to referyour complaint to the Financial Ombudsman Service,South Quay Plaza 183 Marsh Wall, Docklands,London E14 9SR or telephone 0845 080 1800.24.9 If we believe that your organisation has tax obligationsin other countries, we may disclose information aboutyou directly to those tax authorities or to HM Revenue &Customs, which may share the information with the othertax authorities.25. Additional <strong>Co</strong>nditions Applying toSpecific Business Accounts Only<strong>Co</strong>rporate Treasury and Public SectorReserve accountInterest paid under condition 15 will be calculated on adaily basis and paid monthly.If the account becomes overdrawn, debit interest andassociated charges will be payable, in accordance withcondition 15.<strong>Co</strong>rporate Reserve accountStatements will be issued every month. Business Select Deposit accountsIf you hold a 14-day deposit account you may make a18
withdrawal without giving the bank the required 14 days’notice, but if you do so, you will lose 14 days’ interest onthe amount withdrawn.Deposits for this account must be paid into, and clearedthrough, the relevant current account before beingtransferred to the Business Select Deposit account.If the account becomes overdrawn, debit interest andassociated charges will be payable, in accordance with<strong>conditions</strong> 13 and 15.<strong>The</strong> bank will issue statements every six months.Business Directplus accountIf the uncleared balance of the account falls belowthe required minimum balance set out in the BusinessDirectplus account tariff, charges will be payable as setout in your account tariff.Federation of Small Businesses Business<strong>Bank</strong>ing accountYou must have a valid membership with the Federationof Small Businesses (“FSB”) and any fees payable to theFSB must be paid up to date.<strong>The</strong> FSB account offers a number of benefits which aredetailed in the User Guide that comes with the account.Such benefits may be varied or withdrawn at any timesubject to the bank giving you notice in accordance withcondition 22.If you do not renew your FSB membership when it isdue for renewal you will, subject to being given 30 days’advance notice by the bank:– be transferred from an FSB account to a BusinessDirectplus account. You will still be able to enjoyany remaining period of the free 18-month bankingperiod, if applicable– lose entitlement to all other FSB account specificbenefits immediately, except for any Business orPersonal loans which have already been drawn downby the FSB membership renewal date, and are beingrepaid, or will be repaid to the bank.19
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