Satair sets off for new horizons - Satair.com

Keeping our customer’s customers happy
After competing with 300 original suppliers, Satair US has signed a long-term agreement as a preferred vendor for
Aveos Fleet Performance.
Aveos Fleet Performance is the leading
independent, nose-to-tail MRO provider
in the Americas. A member of the Aveos
Group, Aeroman is Latin America’s top
MRO provider. Aveos has strategic partners
such as General Electric, CFM International,
Hamilton Sundstrand and Honeywell, and it
offers the industry a comprehensive range
of customizable services across five MRO
facilities in Canada and El Salvador. It is in this
highly charged environment that Satair has
emerged successful as a preferred vendor.
Don Nelles of Satair US has worked
closely with Aveos throughout the process:
“Originally we were one of 50 suppliers,
a number that Aveos sought to drastically
reduce. In the end only eight companies were
chosen as future partners, and it goes without
saying that we are very proud to have made
the cut.”
Timely service
Robert Gogo, Director, Strategic Sourcing,
Vendor Management & Repair Services at
Aveos says: “Our decision to work with
and develop a relationship with Satair as a
strategic supplier is based on their confidence
in providing timely service, stock on hand,
quality and price competitive products.”
The material program that Aveos and
Satair are implementing will take the business
relationship to the next level. The work has
gone from a transactional purchase order
process to an automated PO system, where
inventory information is exchanged between
both parties through automated feeds on a
daily basis, thus reducing time-consuming
phone calls and communications.
Robert Gogo continues: “Aveos looks
forward to working with Satair in 2011 to
mutually maximize this programs’ potential
and benefits. Our thanks to Don and the
Satair team for bringing this deal to a close
before the end of 2010.”
Good example of motto
There is little time to rest on their laurels,
however. Don Nelles stresses that the contract
is performance-based and that Satair must
perform to strict standards with regards to
punctuality in delivery.
“In the ever changing world we live in,
performance with regards to delivery is
becoming increasingly important to our
customers”, he says. “With this contract
we show our commitment to keeping our
customers’ production lines open. You can say
that this is a good example of why we chose
the company’s motto: Delivering uptimes.
A performance contract is a direct way of
putting our money where our mouth is.”
In a broader perspective, Don Nelles sees a
hyper-competitive business where more and
more customers are looking for these types of
solutions.
“For Aveos, turnaround time is the key to
keeping their customers satisfied. So having
the product ready to ship and getting it to
them within the timeframe agreed upon is
an important contribution to keeping their
customers happy.”
About Aveos
Don Nelles is proud that Satair
made the cut with Aveos
Aveos is a full-service maintenance, repair and overhaul (MRO) provider of airframe,
engine, component and maintenance solutions to the aviation industry. From maintenance
facilities across Canada and in El Salvador, Aveos provides integrated services to over
100 customers, while leveraging a robust network of strategic alliances. Approx.4,900
employees are committed to a tradition of providing world-class quality and expertise to
customers. To learn more, visit www.aveos.com