Download Satelite no. 27 (June 2005) - Satair.com

N O . 2 7 J U N E 2 0 0 5
2 Editorial
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46th International Paris Air
Show – 13-19 June 2005
European Regions Airline
Association designate Satair
‘Preferred Supplier’
Satair launches a next
generation supply chain
service
New faces
Mangement changes
5
10-year anniversary for
Satair China
Satair appointed exclusive
distributor for CBS-Carsten
Daus GmbH
Satair takes over AOG Service
Telex Communications – world
leader in commercial aviation
Australian International Air
Show – Avalon Victoria 2005
Aircraft Interiors Expo Asia
news and update by Satair - a leading company within aircraft parts distribution
Airbus A380 flies
– with a little help from Satair
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Satair Hardware News
Airbus A380 flies – with a little
help from SHG
DLF contract with Mecachrome!
Efficiency improvements in
Satair Hardware UK
Daniel Poiret devotes 25 years
service to Satair
TFS introduces new blind bolt
‘In Brief’
8 Quiz!
B/E Aerospace Endura ®
beverage maker
International Flight Catering
Association (IFCA) 2005
2005 © H. Goussé

NO. 27 JUNE 2005
Publisher: Satair A/S, Copenhagen, Denmark
E-mail: satelite@satair.com
Editor: Camilla Schuricht
Design & Layout: Relevans
Print: Glumsø Bogtryk
Circulation: 10,000
Satelite is published twice a year by Satair.
All rights reserved. No part of this publication
may be reproduced, stored in retrieval system
or transmitted, in any form or by any means,
without prior written permission by the publisher.
SATAIR A/S
Group Head Office
Amager Landevej 147A
2770 Kastrup, Denmark
Phone: +45 3247 0100
Fax: +45 3251 3434
AOG Service: +45 4040 1224
SITA: CPHSA7X
SATAIR USA, Inc.
3993 Tradeport Boulevard
Atlanta, GA 30354, USA
Phone: +1 404 675 6333
Fax: +1 404 675 6311
AOG Service: +1 404 310 1966
SITA: ATLSA7X
SATAIR ASIA Pte. Ltd.
8 Loyang Link
508897 Singapore
Phone: +65 6543 0977
Fax: +65 6543 0737
AOG Service: +65 6543 0977
SITA: SINSA7X
SATAIR MALAYSIA
Foreign Branch
311, Block E, Kelana Parkview
No. 1, Jalan SS6/2, Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan, Malaysia
Phone: +603 704 6657/6670
Fax: +603 704 6691
SITA: KULSA7X
SATAIR CHINA
Representative Office
CASC Airbus
Tianzhu Airport Industrial Zone
Tianwei Erjie
Shunyi County, P.O. Box 3412
101312 Beijing
People's Republic of China
Phone: +86 10 8048 6340
Fax: +86 10 8048 6599
www.satair.com
SATAIR HARDWARE UK LTD.
Head Office
Shoreham Airport
Shoreham by Sea
West Sussex BN43 5FN, United Kingdom
Phone: +44 0 1273 464046
Fax: +44 0 1273 464577
SATAIR HARDWARE UK LTD.
Purdeys Way
Purdeys Industrial Estate
Rochford
Essex SS4 1NE, United Kingdom
Phone: +44 0 1702 560700
Fax: +44 0 1702 560750
SATAIR HARDWARE A/S
Amager Landevej 147A
2770 Kastrup, Denmark
Phone: +45 3247 0100
Fax: +45 3247 0192
SATAIR HARDWARE S.A.S.
27 Av. Etienne Audibert
BP 30169
60305 Senlis Cedex, France
Phone: +33 3 4421 6868
Fax: +33 3 4453 4999
SATAIR HARDWARE INC.
650 SW 34th Street
Suite 304
Ft Lauderdale
Florida, FL 33315, USA
Phone: +1 954 359 1694
Fax: +1 954 359 1698
www.satairhg.com
editorial
I am pleased that the aviation industry steadily
continues to move in a positive direction, and
that even small improvements can have a
domino effect throughout the industry.
The increase in passenger volumes continues,
and as a consequence the Aftermarkets in
Europe, Asia, and North America report of
continued improvement in market conditions.
The improved market conditions are directly reflected in the
fact that all regions are reporting of activity levels well above
the pre-9/11 activity level.
Furthermore, it is a general feature in the markets in Europe,
the Middle East and Asia/Pacific that customer demand is
on the rebound primarily due to growth in the number of
passenger travelling and the resulting increase in the need for
maintenance. At the same time several upgrading projects
for old aircraft have been launched and this, too, helps boost
demand.
After several years of decline in aircraft production there are
now signs of a recovery in production levels as well, which
positively affects the market conditions in the OEM market.
As you know, Satair has progressively increased its business
since the beginning in 1957. Moving from one continent
to another, Satair has during the years opened offices
throughout the world strengthening the logistics support
needed to service our customers from regional based
locations.
I 1995, Satair opened an office in Beijing, China and we
are pleased that we, today, in 2005, are able to celebrate
10 successful years in China - and with that many more to
come. Needless to say, the Chinese market has changed a
lot during these past 10 years. However, with the help of
our dedicated staff at our Beijing office, Satair has developed
several close business relations throughout the region and
with a continuously fast growing OEM and Aftermarket we
are looking forward to the years ahead of us.
Satair will be exhibiting at the China Expo in September and
we encourage you to come and visit us.
If you are not able to meet with us in China, then come and
see us in Paris. The 46th Paris Air Show runs 13 – 19 June
and you will find Satair in Hall 4, stand G7.
For further information on where Satair will be exhibiting in
2005 please visit www.satair.com where you will find a list of
our upcoming exhibition activities. We look forward to your
visit.
Hope you enjoy this issue of Satelite.
Paris Air Show – Le Bourget 13-19 June 2005
By Camilla Gregor Schuricht, Marketing Coordinator, Satair A/S
Satair welcomes you to this year’s Paris Air Show at Le
Bourget.
The recent positive developments within the industry are set
to benefit the Paris Air Show 2005. The show is bigger than
ever with 1,728 exhibitors from 42 countries.
Satair will be exhibiting in a brand new hall, which was built
at Le Bourget this year. At the 120 m 2 big stand we will
show Satair’s capabilities within the main business segments
– commercial aftermarket and OEM support. You will find
products on display from all Satair’s major suppliers and Satair
staff will be there to help you with any questions you may
have.
Some of Satair’s principals will be exhibiting together with us,
giving visitors a direct contact with the manufacturers.
B/E Aerospace will display and demonstrate its Endura ® and
Espresso beverage maker as well as its Oxygen System. Pall
Aerospace will be there to display and inform visitors about
its filtration products and which products Pall Aerospace will
supply to the A380.
John Staer, CEO
If you visit the stand, you can also hear more about Satair
Hardware’s DLF service. Using a full size DLF rag, scanner
and printer we will show you how the service works when
implemented at the customers.
We look very much forward to seeing you at Satair’s stand.
Visit us in Hall 4 - Stand G7
European Regions Airline Association designates
Satair ‘Preferred Supplier’
In ERA’s publication ‘Regional International – April 2005’,
Satair has, together with a number of other reputable
companies, been designated ‘Preferred Supplier’ by ERA.
It is recognition for an outstanding value proposition in the
mentioned categories of products.
Such designation cannot be bought – they are an indication
that fellow ERA members have been happy with these
companies’ services.
Satair is motioned in the product category Filters and
Filaments.

Satair launches a next generation supply chain service
By Claus Gaarskaer, Director Services, Satair A/S
The supply of consumable and expendable parts for aircraft
maintenance is a complex business requiring thousands of
parts from a vast number of different suppliers. On top,
maintenance practises vary highly from airline to airline
and material requirements are unpredictable resulting in an
inefficient management of the end-to-end flow of parts.
Today, Satair already offers its airline customers an integrated
supply chain service by the name of IPP ® . The IPP has
been operating since August 1999 and during the past five
years Satair has gained valuable experience managing a
collaborative customer/supplier project. We have a stabilized
supply channel, and the efforts to demonstrate operating
improvements are paying off.
As a global leader in aerospace distribution services, Satair,
continuously, strives at being a value-adding gateway
between manufacturers and operators making it possible for
both parties to achieve greater efficiency. One way for us to
do this is by monitoring the market thereby assuring that our
portfolio of services reflects the market conditions and needs
of customers.
The dilemma facing the operators
Much has changed since the launch of IPP and so the need
for a new and further enhanced supply chain solution. Today,
many operators are eagerly seeking ways of minimizing the
impacts of an insufficient management of their complete
supply chain process. In general, operators are looking at
reducing tangible symptoms like:
■ Large inventories of parts, both in volume and
in numbers
■ Unsuccessful attempts to optimise supply chain
processes including consolidation of the vendor base
■ Depreciation and obsolesce
■ High cost of inventory holding
New faces
Brian Hunter has joined Satair Asia as Business Manager,
Australia-Pacific. Brian Hunter comes from a position
as Account Director with Smiths Aerospace in Brisbane,
Australia.
Kuay Soong Teck has joined Satair Asia as Product Manager
for Pall Aerospace for Asia Pacific. Kuay Soong Teck has
a strong engineering and commercial background from
his recent position with International Engine Component
Overhaul (IECO).
Mark O’Shaughnessy has joined Satair USA as Product
Manager for Electrical Products with an emphasis on the
North and South American markets. Mark comes from a
position as Flight Operations Technical Manager (757/767
fleet) with Delta Airlines.
Troy Jones has joined Satair USA as Product Manager for B/E
Aerospace Oxygen and Beverage products with an emphasis
on the North and South American markets. Troy Jones comes
from a position as Flight Operations Technical Manager (737
fleet) with Delta Airlines.
Nina Jenkins has joined Satair A/S as Sales Manager for
Germany. Nina Jenkinks has worked within the aviation
industry since 1990, most recent for Flair Aviation mainly
working on helping start up airlines with initial provisioning
for line and base maintenance.
– an integrated supply chain solution for expendable and consumable parts
■ Inventory handling costs exceeding the price for
the part itself
■ Undefined service level and expectations towards
maintenance activities.
■ A low turn rate due to inventory based on historical sale,
maintenance events and out-phased aircraft types
■ Difficulties in predicting future demand and
requirements for parts.
The Satair solution
With the above in mind, Satair is proud to offer you a
next generation supply chain solution targeting these
exact symptoms. Basically, Satair is broadening its current
distribution and clustered shopping activities offering a
competitive and innovative supply chain solution, which
exceeds the requirements from both its customers and
suppliers.
The cornerstone of the new Satair service is to optimise onsite
inventories according usage and requirements and at
the same time provide easy and quick access to low or nonmoving
parts.
As part of a Vendor Managed Inventory (VMI) or Direct
Line Feed (DLF) program Satair takes full - or partial -
responsibility for business functions including:
■ Engineering and specification of products
■ Quality and documentation
■ Planning, sourcing and procurement
■ Storage, receiving, inspection and kitting
■ Financing of inventory
■ Program management and regular performance reviews
Benefits of an integrated Satair supply chain solution
By entering into an integrated supply chain solution with
Satair, the operator can expect a significant reduction in
the total cost across all supply chain activities. Overall, the
operator also achieves cost savings in other areas such as:
Michael Hoejgaard has joined Satair A/S as Chief Financial
Officer (CFO). Michael Hoejgaard comes from a position
in the management of the Financial Department of Maersk
Sealand.
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■ Keeping strategic priorities by effective sourcing of parts
■ Ease the physical and financial cost of inventory
■ Efficient and reliable material supply eliminating the
number of ‘11th hour’ emergency shipments
■ Improved detailed product knowledge
■ State-of-the-art logistic solutions including
transportation, bar-coding and automated storage
solutions
■ Improved end-to-end supply chain visibility
■ Defined service levels resulting in fewer stock outs
or shortages.
In other words, Satair offers you the opportunity of a
smoother, more efficient and more profitable way of running
your business allowing you to improve your competitive
position and increase profits.
Contact us today and hear why customers like Airbus, EADS
etc. have already chosen Satair as partner for their service
provider programs.
For further information and to discuss future solutions on
procurement and inventory management, please contact:
Claus Gaarskaer by phone at +45 3247 0260 or
e-mail: clg@satair.com.
Management changes
Morten Olsen has joined Satair’s Executive Board with the
title of Chief Operating Officer (COO). Morten joined Satair
in 1985 and worked in a number of sales functions before
being appointed to his previous position of Group VP, Sales
Steen Karsbo is appointed Director, Marketing and Business
Development and his responsibilities include product
management, marketing and business development activities
in the Aftermarket.
Jens P. Pedersen moves to a position as Director, Corporate
Business Development with responsibility for strategic
business development.
Claus Gaarskaer is appointed Services Director and his main
responsibilities include service provider development.
Steen Bruhn is appointed IPP Manager for the IPP Group.
Steen Bruhn has worked for Satair for six years as Sales
Manager for Germany and Austria.
Esther Pang is appointed Operation Manager and will be
responsible for all logistics, warehouse, purchasing and other
supply chain activities. Esther Pang becomes a member of
Satair Asia Executive Management team
Anette Hagelsten is appointed HR Director, with the overall
responsibility for Satair’s Human Resource.
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4Lin
Hai OEM Sales Manager, Wu Meng Inside Sales Manager, Sun Xiaozheng Customer Service Executive, Zhao Xiaoli ADM Assitant &
Customer Service Executive, Li Xu Sales Assistant, Zhang Yuan Area Sales Manager, Hu Yongdong Chief Representative
10-year anniversary for Satair China
By Hu Yongdong, Chief Representative, Satair China
On 20 June 2005 Satair China celebrates its 10-year
anniversary in China.
Since 1988, Satair Asia, Singapore had developed a wide
product support throughout the Asian Region, including
China, but the fast growing Chinese market called for
immediate and firm initiatives in order for Satair to live up to
its commitments towards the Chinese customers.
Satair had for a long time actively developed plans to support
the rapidly growing aerospace industry in China – not just the
aftermarket, but also a large and fast growing OEM market,
and on 20 June 1995 Satair opened an office in Beijing, China.
Sales management
In 1995, the office had two employees. Today, under
Satair Asia’s management, Satair China consists of eight
professionals. To service the airline aftermarket, there are two
area sales managers and three customer service executives,
and to service, primarily, the OEM market one sales engineer
and one assistant, but they both assist with different activities
in respect to the airline aftermarket.
The office is located at the CASC/ Airbus Customer Support
Centre in Beijing together with the warehouse, which is
integrated with the Airbus warehouse.
The market
The aviation industry in China has been growing dramatically
during the last ten years. Traffic growth rate is at 14% over
the years. The fleet has been increased from less than 100
aircraft to more than 800 aircraft. Since 2001, around 100
new airplanes have entered the Chinese market each year,
and according to CAAC and their market forecast, 1,500
new aircraft will be required to service the increasing demand
for travel inside China by 2010. The OEM industry has
developed to a phase where both local and subcontracting
program have been increasing dramatically.
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Market position
During the past ten years, Satair China has been a part of
this market development, and has become one of the bestpositioned
distributors within the aerospace sector in China.
Satair has a very good reputation in the Chinese market, and
the Satair brand stands for honesty, openness, service and
support.
Satair makes business directly with all the operators, MROs
and OEMs in China plus the different import/export
organizations, which may be linked to some of the operators
and we sell on open accounts.
Furthermore, we are working on developing the normal
supplier/customers relation to a more partnership-like
relation. This has already been achieved at several of the
most important customers by entering long-term agreements,
exclusive buying agreement etc
The Chinese market is the fastest growing aerospace market
in the world, and will stay this way the next decade to come.
Satair has over the past 3-4 years experienced growth figures
above10% annually and with double digit growth well above
market growth for year 2005.
Satair’s OEM activities in China is steadily increasing and
the OEM group is constantly securing Satair principals new
applications on many of the existing programs and programs
under developed, both on fix wing and helicopter programs.
The customers
Satair China’s customers have been increased to 40 in the
aftermarket and to 15 in the OEM market over the years.
At the same time Satair has established a good network
within customer organizations from low level to top
management, including strategic important functions such
as engineering, purchasing, planning and repair/overhaul
Satair appointed exclusive distributor for CBS-
Carsten Daus GmbH
By Steen Bruhn, IPP Manager, Satair A/S
We are pleased to inform you that FSCM/CAGE CODE:
DL161, CBS - Carsten Daus GmbH, has appointed Satair
as exclusive worldwide distributor and AOG Centre for its
product portfolio.
To serve the global customer base, Satair will stock the range
of specially designed soap dispenser systems for Airbus
(A300, A310, A320 family, A330, A340 & A380), Boeing
(737, 747, 757, 767, 777), Bombardier, Embraer, Fairchild
Dornier, Saab, Fokker, Iljuschin, Tupolew, etc. along with the
liquid soap and break-down spare parts needed for these
systems.
The new distributorship is managed by Satair’s Integrated
Purchasing Program, which is an integrated purchasing
concept developed in cooperation with Airbus as a part of the
Airbus Spares Consumables & Expendables Services (CES).
The contract was signed during the Aircraft Interiors Expo,
Hamburg in April 2005.
Please contact Satair for your requirement for specially
developed liquid hand soap and soap dispenser systems
manufactured by CBS - Carsten Daus GmbH.
For further information on Satair’s portfolio of products
from CBS, please contact your local Satair distribution
representative.
Warehouse, Satair China
etc. This network has enabled Satair to work specifically
and successfully on special projects like initial provisioning
programs for new aircraft and the associated SFE/BFE product
selection, retrofit programs and like. On OEM market, Satair
has been heavily involved in design and engineering of local
programs.
For several of Satair’s key customers the close business
relationship has turned into long- term supply agreements. As
a result Satair is ranked in the top 10-supplier list in terms of
revenue at key customers.
Perspectives
Satair’s long-term strategy is to enhance its market presence
in China, and develop an even stronger business relationship
with its customers in the Chinese market.
In the Chinese culture, the number ‘10’ means ‘perfect’
– Satair do hope that the lucky number will bring the Satair
business to another prospective 10 years and in the future.
China Expo 2005
Satair participates once again at the
successful China Expo in Beijing, running
from September 21-24 this year.
We invite our business partners to join us
during the show for a discussion on how
Satair, continuously, can support and service
the Chinese operators and OEMs.
You will find us in Hall 8, Stand E2
Satair takes over
AOG Service
By Steen Bruhn, IPP Manager, Satair A/S
Becker Flugfunkwerk GmbH (FSCM D2356),
manufacturer of avionic and intercom systems, and Fire
Fighting Enterprises Ltd. (FSCM U3061), manufacturer
of hand held fire extinguishers and automatic lavatory
extinguishers (lavex units) have agreed with Satair A/S to
the latter taking over their AOG services.
Both companies are managed by Satair’s Integrated
Purchasing Program and we hope to have the full AOG
service in place no later than the beginning of August
2005.
For more information about Satair’s AOG service please
visit www.satair.com. For AOGs within normal business
hours please contact your local Satair offices. For AOGs
outside normal business hours please call one of the
following numbers:
Europe, Africa & the Middle East
Satair A/S, Denmark: +45 4040 1224
Asia & the Pacific
Satair Asia, Singapore: +65 6543 0977
North & South America
Satair USA, Atlanta: +1 404 310 1966

Telex Communications - world leader in commercial aviation
By Jennie Bjornson, Marketing Manager, Telex Communications
Telex Communications, a world leader in commercial aviation
headsets, uses Satair as a distributor for the complete range
of Telex communication aircraft products. Satair is a critical
partner due for Telex to their extensive experience in the
aviation industry, according to John Weaver, director of
sales for Telex Communications ‘Satair is uniquely positioned
to help Telex grow our international presence in both
commercial and general aviation market segments’. Weaver
continued, ‘Over the years, Satair has demonstrated
unwavering commitment to their customers and suppliers,
and we have great confidence in their ability’.
In the early eighties, Boeing qualified the Telex Airman 750
for use in their commercial jets, and since that time Satair
has played a critical role in the growth of the Airman 750
headset. Today, jets all over the world come standard with
the Telex Airman 750 commercial headset - making it the
world’s best selling aviation headset.
In late 2003, Telex introduced the Airman ANR 850
commercial aviation headset and it is quickly becoming the
headset of choice for commercial pilots. With active noise
reduction (ANR) technology the Telex Airman 850 provides
superior hearing protection and ensures clear communication
with the tower and co-pilots. What sets the Airman ANR 850
apart is the fact that it requires no batteries. Power for the
active noise reduction technology is pulled from the
microphone bias. Having no batteries to worry about, stow or
carry is a relief to pilots who like the added hearing
protection of ANR.
Australian International Air Show
– Avalon Victoria March 2005
In addition to a growing line of products for professional
pilots and airline companies, Satair will now be able to offer
the complete line Telex branded general aviation headsets for
a wide variety of pilots from students to hobbyists, and from
sport to business jet pilots. As an example, the
Stratus 50-D is the premier full-cushion active noise
reduction headset from Telex. Now available through Satair,
the Telex Stratus 50-D offers a greater degree of noise
cancellation than any other headset available. Superior noise
cancellation is an important step to protect hearing, ensure
clear communications and reduce fatigue. However, equally
important to pilots is comfort, and the Stratus 50-D was
designed to be customized for the ultimate in comfort. With a
few quick and easy clicks, the patented ComfortCam
tension adjustment allows each wearer to set the headset
tension to their own preference and needs. The unique
tension adjustment eliminates painful clamping so commonly
found on full-cushion headsets. The ear cups also use heat
sensitive, memory foam to create a custom seal providing
superior comfort and ensuring the best noise attenuation.
If you are interested in more information on Telex
communication products, please contact Nils Karlsen,
Product Manager, Satair A/S (e-mail nbk@satair.com or
tel: +45 3247 0100)
By Brian Hunter, Business Manager for Australia/Pacific & Jenny Li, Senior Sales Manager, Satair Asia
The weather in Melbourne was cooled down very much in
March. If there is one place you still can experience the heat
of summer, that is the maintenance base in D’Avalon, where
the 2005 Australian International Airshow is held. The roaring
flight demonstration and exciting crowd have delayed the
departure of summer.
From humble beginnings in the early 1990’s, the Australian
International Air Show has grown into one of the major
events on the aviation calendar. This year’s show was no
exception with a large contingent of both trade exhibitors
and aircraft on display both static and flying.
‘The shape of things to come’ was the theme for this years
show reflecting the Australian market as a powerhouse of
growth and innovation in the international arena, in
particular the defense sectors. On display this year both
flying and static were some of Australia’s newest
technology platforms such as the ARH Tiger, MRH 90 and
the odd looking Wedgetail which is a modified B737NG
providing Australia with AWAC capability.
The usual showstoppers also performed including the USAF
F15 and F16 fighters. The Australians also put on a
performance with the classic F/A18 Hornet and the always
spectacular and crowd pleasing F111, fondly referred to as
the ‘Pig’.
The G/A family put on a good display with a range of smaller
sport aircraft. The Gulfstream V burned up the runway and
attracts a lot of attention from the audience. Bombardier
proudly presented the Q400 in Qantas outfit. Many of the
visitors anxiously queued up to go into the cabin in order to
have a close look at of this beauty.
Cementing the Australian Air Show as a significant event,
the number of delegations attending this show reached an
all time high of 34, coming from countries such as the US,
Europe, the Middle East and Asia. These missions identifying
that Australian industry is capable of providing some unique
technologies and services and are extremely competitive on
the international stage.
Satair was represented at the show this year by Peter
Lundberg, Managing Director, Satair Asia, Jenny Li, Senior
Area Sales Manager, Satair Asia and Brian Hunter, Business
Manager for Australia/Pacific. Satair firmly believes in the
growing dynamics of Australian aviation industry. The local
establishment shows our faith and commitment in being part
of this growth. Trust our various customers in the Pacific
region will receive a more focused, responsive and customized
service with the enhanced presence of Satair.
Stratus 50-D
Airman ANR 850
The Aircraft Interiors Expo goes to Asia for the first time.
The location is the high tech Hong Kong Convention and
Exhibition Centre in the heart of downtown Hong Kong,
China.
Satair will be exhibiting in Hong Kong and looks forward to
meeting with current and future business partners. Please
make a note in your calendar to visit Satair’s booth, stand
B104 on 14–16 September 2005.
Did you
know that…..
…Satair has 11 product managers at its
offices worldwide. They are responsible
for product and marketing support for all
Satair’s major product lines.
For more information about Satair please
visit www.satair.com.
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Airbus A380 flies – with a little help from SHG!
By Rod Scott, CEO, Satair Hardware Group
The A380 superjumbo successfully performed its maiden
flight from Toulouse on 28 April. This huge doubledecker
passenger aircraft is seen as a major engineering
triumph between the European partners in France, the UK,
Germany and Spain, as well as hundreds of globally-based
subcontactors. It is expected to enter service with Singapore
Airlines towards the end of next year.
‘Satair Hardware is pleased to have played its small part in
helping the Airbus A380 get off the ground’, says Rod Scott,
CEO, ‘we wish Airbus every success with this magnificent
aircraft’.
The Value Stream Mapping (VSM) tool came into its own for
the Goods Receipt/Inspection Department at Satair Hardware
UK, reducing the backlog of goods waiting to be booked into
the warehouse from up to six weeks to less than one.
Angela Goldberg, Continuous Improvement Specialist
was seconded to the department to perform the Value
Stream Mapping exercise and then implement the newly
designed process and provide training for the new Priority
Administrator, Goods Receipt Processor and Inspectors.
Angela mapped the process from goods receipt to placing
the parts on the stores bench to them being put away. ‘The
exercise involved actually ’working’ the process to uncover
all of the tasks that the Goods Receipt Processor and the
Inspectors were required to do’ Angela explains. Angela then
identified the different tasks as ‘value added’ and ‘non-value
added’ which highlighted the areas for improvement.
The proposed changes were supported at Director level,
through the Goods Inward Improvement Team (Arnie
Sivertsen - Warehouse Manager, Tim Williams - Quality
Manager, Brian Mullen - Inspection Team Leader and Nigel
Thomas - Managing Director) who reviewed, authorised
changes and took actions in order for the new Goods Inward
Process to be a success.
The entire Goods Receipt/Inspection Department required
repositioning to reduce the distance staff had to walk in order
to process parts through the system. Analysis also showed that
the Inspectors were spending less than 20% of their available
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SHG has supplied a wide range of products which include
■ Textron Aerospace Fasteners and other hardware on
airframe and engine nacelle structure, including
composite applications
■ Avibank Hook and Pressure relief latches on engine
cowlings
■ Clickbond composite fasteners onto IFS/Thrust reverser
blanket attachment
Efficiency improvements in Satair Hardware UK
By Angela Goldberg, Continuous Improvement Specialist
time inspecting parts, with the rest of their time spent
unpacking parts and looking for priority parts for customers.
The Goods receipt process has now been re-engineered
allowing the Goods Receipt Processor to unpack deliveries
without involving the Inspection staff. ‘We now have a
Priority Administrator to locate priority deliveries and assist
with unpacking when necessary’ Angela said. ‘Certificate
scanning is now undertaken by an existing resource, which
frees the Inspectors to inspect product’.
TOTAL TIME SAVED
PER TRANSACTION (MINUTES)
Before
changes
After
changes
Time
saved
2005 © F. Espinasse
■ LISI MONADNOCK spacers and stand off on airframe
fuselage
■ MONOGRAM fasteners on airframe and nacelle
structures
■ Mortorq and other hardware products on Goodrich
power generators
■ Hardware products from SHG’s manufacturing facility
■ Hardware on fluid control systems for the Rolls Royce
Trent 900
Avibank Hook and Pressure relief latches on engine cowlings
‘This means that the Inspectors are now spending 80% of
available time inspecting parts, and in just one month
have seen these changes result in the backlog of goods
waiting to be booked into the warehouse being reduced
to just one week - a great demonstration of continuous
improvement’ Angela concluded.
CHANGE IN NUMBER OF
PARTS PROCESSED DAILY
Unpack Book-in Total

Mecachrome
Daniel Poiret devotes 25 years service to Satair
By Paula McEnaney, Communications Co-ordinator ■ AURORA Bearings
Daniel Poiret, Managing
Director France, completed
25 years service with Satair
on 25 June 2005.
He cast his mind back to
1979 when he started as an
internal Sales Engineer for
CoMET, supporting customer
services. A year later he
joined TECNIMATIC as Sales
Manager, which involved
Daniel Poiret
visiting customers. Daniel
took the post of Director of
Sales in 1992 and when TECNIMATIC merged in 1998 with
Satair he became Managing Director for Satair Hardware
based in Senelis, France. He is also Vice President for the
Satair Group.
TFS introduces new blind bolt
By Rod Scott, CEO, Satair Hardware Group
TEXTRON FASTENING SYSTEMS (TFS) have introduced a
new blind bolt fastener called
’MAXIBOLT PLUS’. This new product enhances the
proven reliability and performance of MS 21140/21141
MAXIBOLTTM by providing a more simple installation
process.
A tool equipped with the same pulling head can install three
different diameters, a feature that reduces the tooling cost
and facilitates robotic applications.
MAXIBOLT PLUS provides greater spindle flushness once
installed, with the blind side of the fastener enhanced to
provide additional grip overlap and improved performance
on sloped surfaces. The bulbing concept is suitable for both
metallic and non-metallic applications.
Daniel, aged 48, has been married for 27 years and has a son
of 25 years old and a daughter of 20.
Daniel must have seen some major changes over the 25
years with Satair? ‘I started to work for a company that
covered only the French market and now SHG deals with
all major companies in the aerospace industry worldwide.
The French aerospace operation included four employees
back in 1991 and in 2005 now employs 30 staff. The fastest
communication tool was the telex, and compared to current
technology, the gap is absolutely huge!’
So what has kept Daniel motivated for the last 25 years? ‘I
still have faith in what I accomplish and I learn new things
every single day’ he replied. Satelite asked Daniel what he
would like to see for Satair in 25 years time if he could see
into the future. ‘SHG becoming the largest distributor of
products and services to aerospace OEMs’ he said simply.
SHG wins 5-year DLF contract with Mecachrome
By Olivier Bourgine, Regional Sales Manager, Satair Hardware SAS
SHG is delighted to have secured a major Direct Line Feed
(DLF) contract with Mecachrome in France. Founded in 1937,
the Mecachrome Group today employs around 1700 people
across seven facilities in Europe and Canada. Historically
specialising in the manufacture of parts and engines for the
motor sports industry, the two French sites have increasingly
taken on assembly work for aerospace customers. The
Aubigny site carries out assembly work for Rolls Royce,
Eurocopter and Hurel Hispano, while the Amboise site is
entirely dedicated to Airbus.
MAXIBOLT PLUS is available in Cres Steel and Titanium
materials and with different head styles. It is covered by EN
6122/6127/6128/6129 standards.
TFS and SHG have teamed up to ensure that there are a
number of MAXIBOLT PLUS applications on the Airbus
A380.
TFS addition to European team
Textron Fastening Systems have
strengthened their European
technical sales team with the
addition of Claude Couillandeau
who is based in France.
Mecachrome was very keen to have a lean DLF solution
for its standard hardware requirements, and after a careful
benchmarking exercise, SHG was selected as the ideal single
source partner. ‘This is a significant contract which, together
with EADS Socata, strengthens SHG’s position as a leading
European supplier for this type of service’, says Daniel Poiret,
VP sales.
SHG delegates at the annual sales conference, Chantilly, France
‘In Brief’
Satair Hardware Group is proud to announce that it became
the exclusive distributor in Europe for AURORA Bearings on
22 March 2005.
AURORA Bearings manufacture journal bushings, rod ends
and spherical bearings for the aerospace industry and their
product range includes parts covered by MS/BAC and ABS
specifications.
‘We now have the right to distribute their products to
both OEM and after-market segments’ said Daniel Poiret,
Managing Director France. ‘This range of products will
definitively complete our package for direct line feed
requirements’.
SHG will develop technical sales supported by Branko De
Blauw, the AURORA technical representative located in
Belgium.
■ SH UK finalists for Westland Transmissions awards
Satair Hardware UK could feel very proud of their efforts
for July to December 2004 when they were finalists for
two prestigious awards at Westland Transmissions’ annual
Supplier of the Year conference in February.
The two categories - Emerging Supplier of the Year, and Most
Innovative Supplier of the Year show that Westland really
appreciated the difference made by SH UK and the value
they have added to the management of the supply base since
winning the contract in Q3 last year. It is the second DLF on
the Yeovil site, the other is for Westland Helicopters.
Congratulations to everyone involved in supporting this key
contract, continued success next year should see SH UK
winning awards.
■ Korean Air
Rod Scott receives DLF appreciation award from K. H. Kwon,
Vice President of Korean Air commercial aircraft plant.
■ New agent in Spain
No stranger to the aerospace industry is Felix Gonzalez,
aged 58, who was appointed Representative Agent for
Spain in September 2004. With his vast experience within
the industry he is well qualified to fulfil his responsibilities in
this region. In addition to representing Lentern Aircraft for
ten years, Felix has been involved with a number of other
organisations including Indra, Acutronic, Ampex and Summit.
Most of Felix’s customers are based around Madrid, where
he lives with his wife. Satair Hardware currently has two main
contracts running in Spain, a DLF contract with Cesa, and
also one with Airbus.
N O : 2 7 : J U N E : 0 5
7

Participate!
Congratulations to the winners:
1. Yu Wei, Taikoo Aircraft Eng. Co
2. Paul Barden, Britannia Airways
3. Evelyn Travet, Air Support
4. Jens-Uwe Rothörl, Lufthansa Cargo AG
5. WS Kim, Korean Air
6. Kahl Christian, Austrian Airforce
7. Jerry Dvorak, UPS Procurement Services
8. Gary Curtis, Air New Zealand
9. Richard Hansen, Icelandair
10. Macé Hubert, Air Caledonie
Q U I Z N O : 2 7 : J U N E : 0 5
1. Which company has Satair signed a distributor
agreement with for liquid hand soap and soap
dispenser systems?
2. Which anniversary can Satair China celebrate in 2005?
3. Who has SHG secured a major Direct Line Feed (DLF)
contract with?
4. Who became SHG exclusive distributor in Europe
for on 22nd March 2005?
Satair & Satair Hardware employees and their relatives cannot enter the
competition.
Company:
Name:
Title:
Address:
Postal code/City:
Country:
Fax or e-mail your answers to Satair
before November 1, 2005
Satair A/S, Amager Landevej 147A
DK-2770 Kastrup, Denmark
Telefax: (45) 3251 3434
Email: satelite@satair.com
Attn.: Camilla Schuricht
N O : 2 7 : J U N E : 0 5
1 prize
1 leatherman tool +
Stelton USB memorystick. 256 MB
2-10 prize
Stelton USB memorystick. 256 MB
B/E Aerospace Endura ® Beverage Maker
By Will Aronson, Product Line Manager, B/E Aerospace,
Lenexa Business Unit
Innovation is brewing
The new B/E Aerospace Endura ® Beverage Maker combines
the latest in innovative technologies with a sleek, ergonomic
design to offer a beverage maker with unparalleled benefits
to the airlines. Created specifically to address the issues
of coffee brew quality, reliability, maintainability and
compatibility, the Endura ® is the result of thousands of hours
of advanced design, development, and reliability testing
efforts.
An expert team of designers: Our airline partners
Prior to its final design, several airlines were invited to
participate in facilitated, open forum sessions to help guide
the development efforts for the Endura ® . Their valuable input
contributed to the guiding principals that ultimately were
used to direct the development activities.
Utilizing these inputs in concert with over 40 years experience
with aircraft galley equipment resulted in a coffee maker
with many features not seen previously. Dual LED lights,
10%+ weight reduction, form-fit ergonomic user interfaces,
and numerous innovations designed specifically to ease
maintenance are but a sampling of the multitude of features
that have been designed in to the Endura ® .
Good to the Last Row
Early in the project, B/E teamed with Thermos ® , the worlds
leading expert in developing insulated containers. Combining
the expertise of both organizations led to the development of
the first vacuum insulated coffee server designed and certified
for use on commercial aircraft. Attractive and functional,
the server features true brew-in capability, and is backwards
compatible for use on new and existing B/E coffee makers.
The vacuum insulation allows the coffee to stay hot without
the need to heat or ‘cook’ the coffee after brewing. It also
keeps the coffee at preferred serving temperatures for
extended periods. These two factors combine to improve the
coffee flavor and reduce the amount of coffee that airlines
must discard. Throughout the brewing and serving cycles,
the brushed stainless steel exterior always remains cool to the
touch. This provides a greater degree of comfort and safety
for the flight attendants.
Forwards and backwards
While the Endura ® is intended to support the needs of the
airlines into the future, it has been designed to work in
existing aircraft as well. Designed to fit on the same rail
as existing B/E coffee makers, the Endura ® is also lower
in weight, and requires less power than similar B/E legacy
designs and most competitor’s products. It even works with
existing coffee servers should an airline choose to continue
using them.
Options and accolades
By utilizing a modular, platform design, the Endura ® is able to
provide a wide array of optional configurations. This allows
the units to be configured correctly for installation on existing
aircraft and to offer features that meet the unique needs of
each airline customer.
All of these efforts have not gone unnoticed. Since its
introduction last year, the Endura ® has been recognized for
excellence in product design. In 2004, both the Red Dot
Design Award for Product Design and the IDEA Industrial
Design Excellence Award have been bestowed upon the
Endura ® .
We expect these to be the first of many accolades yet to
come.
Can we build one for you?
International Flight Catering Association (IFCA) 2005
By Karina Bergstroem Larsen, Product Manager, Satair A/S
IFCA March 2005 was held in Bella Centre, Copenhagen on
9 – 11 March, 2005. Many airline representatives came to
view the latest technology of galley products, and taste a
wide verity of food and beverages available for the industry.
B/E Aerospace demonstrated their latest technology of ovens,
refrigerators, chillers and their latest beverage maker Endura ®
and served the visitors with hot coffee, tea, cappuccino, ice
crème and champagne.
Last year, the Endura beverage maker won the precious
European Red Dot design award. The Endura ® will also be
demonstrated at Satair’s booth at the Paris Airshow on
13 – 20 June, 2005 in Hall 4, booth G/7, where B/E
Aerospace and Satair representatives will be available to
demonstrate the beverage maker machine, which has
become a preferred choice for a number of airlines around
the world.
B/E Aerospace booth at IFCA 2005