PRESIDENT’S REPORTOverview of <strong>2012</strong>The year <strong>2012</strong> was a memorable year for <strong>Philam</strong> <strong>Life</strong> as thecompany celebrated its 65 th Anniversary, commemoratingits long history of excellence and leadership in thePhilippines. Since its establishment on June 21, 1947,<strong>Philam</strong> <strong>Life</strong> has been instrumental in nation-building bycreating a “house of savings” and helping generations ofFilipinos achieve their dreams.The year <strong>2012</strong> can also be described as a year oftransformation and sustained growth for <strong>Philam</strong> <strong>Life</strong> asthe company continued its growth momentum from theprevious year through various initiatives and activities.65 th Anniversary CelebrationThe 65 th Anniversary celebration in June was an importantmilestone. With the theme, “65 years of Empoweringthe Filipino,” the week-long celebration had variouscomponents that involved employees, agents, businesspartners, and the general public.Also part of the celebration was the launch of <strong>Philam</strong> <strong>Life</strong>’s“Real People. Real Stories.” advertising campaign heraldingthe company’s message of empowerment.The 65 th Anniversary celebration showcased the nobility ofthe company’s mission -- empowering Filipinos to achievefinancial security and prosperity by providing protectionwhen they need it most and by helping them live life to thefullest through investments and wealth management.TransformationTransformation was an important facet in the company’s<strong>2012</strong> story. <strong>Philam</strong> <strong>Life</strong> adopted AIA’s visual identity andcorporate branding. From blue and green, <strong>Philam</strong> <strong>Life</strong>changed its logo to red, adopting the boldness and dynamismof its parent company AIA. The original typefacewas retained as this has been a recognizable aspect of thecompany’s brand identity in the Philippines.The new corporate branding was rolled out in all officesnationwide alongside the construction of common brandedfacilities, to create an enhanced work environmentfor employees both in the home office and in regionalbranches.Among the most prominent drivers of transformation in theorganization is the “Power it Up!” program which started asan organizational transformation program, and has evolvedinto an overall business strategy. The program involvesfour major areas: Employee Engagement; WorkplaceEnhancement; Rewards and Benefits; and Work Enablers.Employees were engaged through sports events, provincialtownhalls, family day activities, health & wellnessprograms, and special interest clubs. Furthermore, theirwork environment was enhanced through branded facilitiessuch as pantry areas and employee lounges along withoffice renovations.Power it Up! was also adopted by the Agency force throughrevitalized initiatives that enhance agent productivity.The Power it Up! program was not only admired locally butalso gained recognition within AIA.His Excellency Philippine President Benigno Aquino III (center) graced<strong>Philam</strong> <strong>Life</strong>’s 65th Anniversary celebration.(L to R) The Power it Up! team--Isis Huang, Lucky Diaz, Miah Juliano,and Mina Juco with Mr. Gordon Watson and Mr. Rex Mendoza.4
Operating PhilosophyThe AIA Operating Philosophy of “Doing the right thing, inthe right way, with the right people” was rolled out duringthe last quarter of <strong>2012</strong>, establishing the unique culture ofAIA across all 16 markets -- that we will always do what isright as a company moving towards the future.The <strong>Philam</strong> <strong>Life</strong> corporate policies include, among others:AIA Code of Conduct that provides for the ethical guidelinesfor conducting business on behalf of AIA companies, ofwhich <strong>Philam</strong> <strong>Life</strong> is a member. It specifies:a.) The duty to safeguard material non-publicinformation from improper use. The Insider TradingPolicy provides for the details on how to deal with suchinformation.b.) Commitment to conduct the business in a mannerthat protects the health, safety and security of employees,customers and other stakeholders.c.) It seeks supplier partnership with diversebusinesses.d.) Not to use improper means to influence another’sbusiness judgment. NO employee, agent or independentcontractor may provide bribes or other improper benefitsto another person in order to obtain or retain business oran improper advantage in any business. A separate Anti-Corruption and Anti-Bribery policy have been crafted toguide on persons concerned.Whistleblower PolicyAs a member of the AIA Group, <strong>Philam</strong> <strong>Life</strong> adheres tothe AIA Group Whistleblower Protection Policy, whichprovides a procedure for filing and addressing complaintsof retaliation for whistleblowers who make disclosuresconcerning improper or corrupt conduct. The policy aims toestablish corporate values and culture that support ethicalbehavior and assure confidentiality and non-retaliation tothe whistleblowers. <strong>Report</strong>ing of concerns or suspicionsmay be made by multiple means, including reporting toa manager, a department head, a compliance officer orother control function officer (e.g. internal auditor), GroupCompliance, etc. The report may also be made anonymouslyby using the AIA Group Ethics and Compliance Hotline(PLDT) 1010-5511-00-800-245-4179 or 105-11-800-245-4179.Business ReviewCapitalizing on the momentum of the previous year,<strong>Philam</strong> <strong>Life</strong> took its transformation program further andstrengthened initiatives that build the business such asrevitalizing the agency force; strengthening the drive forprotection and unit-linked products; sustaining focusedprograms for key market segments; and enhancing synergywith affiliate companies.Agency EvolutionUnder the PremierAgency strategy,<strong>Philam</strong> <strong>Life</strong> aims totransform its agencydistribution notonly as the best inscale, but also asthe best in class.Recruitment effortswere strengthenedthrough regular Business Opportunity Programs. Inaddition, two recruitment programs were institutionalizedto attract quality recruits who can be developed intopremier advisors and premier leaders of the company. ThePremier Center was also built to provide top of the linetraining facilities for premier financial advisors. The <strong>Philam</strong><strong>Life</strong> Agency was adjudged Best in Recruitment by <strong>Philam</strong><strong>Life</strong>’s parent company AIA for fiscal year <strong>2012</strong>.Market SegmentationThe Premier Center on the 15F of the<strong>Philam</strong> <strong>Life</strong> Head Office in Net Lima,Bonifacio Global City, Taguig.Continuing its market-based approach to tap key segmentsof the insurance market, <strong>Philam</strong> <strong>Life</strong> embarked on thefollowing programs: 1) Balikbayani Program for OverseasFilipino Workers (OFWs) and their families to orient themon the importance of financial management and planningfor their family’s future; 2) Estate Planning & InvestmentForums for Affluent/Chinese Market to guide them onestate planning and various investment options; 3) WealthManagement Forums for entrepreneurs & professionals toorient clients on wealth-creation tools and opportunities;and 4) MoneyWorks program for the employed segmentto guide them on how to manage expenses and theimportance of savings and investments.5