Front of House - FTH Skills Council

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South Australian hospitality IndustryWhy work in Tourism or Hospitality?Job varietyThere are hundreds of different jobs in Tourism &Hospitality - and many of them are based on thesame “core competencies”. That means you don’thave to leave the industry when you feel the need fora change. The wide range of training opportunities -both on-the-job and through other options - meansyou can continue learning and upgrade your skills tomove laterally or diagonally across career fields.Exciting, social,teamwork environmentTourism & Hospitality is a vibrant and excitingcommunity. The industry is fast moving, withconstant change, so it’s never boring. The peoplewho work in it are generally interesting, social peoplewho have interesting challenging jobs. Sure! There’llbe ‘shifts’. Many jobs in the industry fall outside thefixed nine-to-five structure - but there are socialbenefits to this, both within the work teams and inthe flexibility you’ll have for your personal lifestyle.Work part time orfull timeYou can choose to work part-time while you study,or full-time while you learn on-the-job. Becausemany jobs have peak demand hours, some peoplework in more than one part-time job to give afull-time week. This not only gives you flexibility inplanning your work/life balance, it gives on-the-jobvariety and keeps life interesting.Long term securityThere’s always going to be a demand for Hospitalityemployees. The industry is growing - and thatgrowth is expected to continue.A job that can takeyou worldwideNot everyone wants to travel - but if you do, thisindustry is the one for you. Armed with recognisedqualifications and experience in the AustralianTourism & Hospitality industry, you’ll be welcomealmost anywhere in the world.12
Check out what your new boss will belooking for!What are prospective employers in the HospitalityIndustry looking for in their employees? Remember:This is not a checklist but an example so you canget an idea of what employers are seeking.Personal characteristics• Friendly, helpful and approachable• Responsible and reliable• Attention to detail• Good hygiene• Neat and tidy appearanceAbilities• Work in a team• Effectively manage your time• Punctuality• Work under pressure• Effective communication skillsSkills• Able to prioritise tasks• Able to multi-task• Good hand and eye co-ordination• Use initiative• Follow instructions• Problem solvingWhat sort of activities you would do• Taking customer orders• Prepare and serve espresso coffee• Preparing drinks• Serving food and drinks at a counter or bar• Serving food and drinks at tables• Clearing tables• Customer service• Working with a range of equipment and machinery• Continuous learningSouth Australian hospitality Industry13
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Front of House - FTH Skills Council

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