Managing Information Storage - EMC Education, Training, and ...

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SANB/RPlatformsNASRemote ReplicationLocal ReplicationCASIP-SANVisualization0% 20% 40% 60% 80% 100%Strong Moderate WeakFigure 11: Competence by storage technology segmentsFigure 11 maps skill sets of the storage teams against the important technology segments. Skilllevels of the teams in SAN, backup/recovery, and storage subsystems are rated high, while skills inNAS, remote replication, local replication, etc. are rated low. A correlation between ability to executetasks (as shown in Figure 10) and competence in relevant technology segment (from Figure 11) willpaint a clear picture of the effective competence of the storage group. Detailed assessment of eachindividual within the group is required to ascertain strengths and weaknesses for each task andrelated technology segment.4.4 Sources for Hiring and DevelopmentThe most significant challenge faced by IT and storage managers is the shortage of skilled storageprofessionals in the marketplace. In fact, lack of skilled storage professionals is the most seriousindustry challenge.Considering the aggressive hiring requirements and plans, the lack of skilled resources becomes aserious bottleneck. Figure 12 highlights the level of hiring requirements across the industry. Thehiring plans indicate a growth of more than 25 percent of existing staff, requiring hiring, training,and deploying capable storage professionals.Storage ManagersStorage AdministratorsStorage ArchitectsBC AdministratorsBR AdministratorsOthers26%28%31%22%21%39%0 100 200 300 400 500 600 700 800Current To HireFigure 12: Hiring requirements for the next 12 months12
Hire ExperiencedInternal AppointmentHire CertifiedEngage ConsultantsHire New College GraduateFigure 13 shows the preferred hiring options. The majority of the managers prefer to hire experiencedprofessionals to reduce the learning period and reduce risks associated with hiring new employees.The next best alternative is to hire well trained and certified individuals.0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%% of ManagersFigure 13: Managers’ preference for hiring or acquiring storage skillsWith the shortage of skilled manpower in the industry, capable, experienced, skilled individualsare usually not available for hiring. Major factors for this skills shortage include lack of storagetechnology education in the marketplace and in academia. EMC has taken the lead and successfullyintroduced storage technology curriculum (and certification) in several universities as well as in theopen market via public classes. A lot more needs to be done to convert this industry-wide bottleneckinto lucrative employment opportunities for aspiring professionals.Given that there are very limited numbers of certified or well skilled storage professionals in themarket, managers frequently resort to internal recruitment. Often the internal recruitment involvesmoving an existing valuable employee who has a different expertise (such as operating systems,databases, etc.), but has very limited knowledge about storage technology.On the Job TrainingVendor TrainingSelf DevelopmentCertification TrainingSpecialist Storage TrainersIT Training CompaniesInhouse Training0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%% of Managers & ProfessionalsFigure 14: Most trusted training sources for development of storage skillsOn-the-job training, technology vendor training, and self-development by reading manuals, etc. arepreferred sources of storage training and development, followed by training for certifications andtraining provided by independent IT training companies.On-the-job training, technology vendor training, and self-development by reading manuals typicallycover usage and management of products and technology that is either already implemented or is inthe process of being implemented. In addition, there is a need for wider and deeper training focusingon underlying technology concepts, planning, designing, and managing. This will enable the storageprofessionals to independently and more efficiently design and deploy storage infrastructures, fullyleveraging the capabilities of all applicable storage technology segments.13
Page 6 and 7: EMC’s Response and InitiativesEMC
Page 8 and 9: 2. Challenges Faced by IT and Stora
Page 10 and 11: IP-SANCASLocal ReplicationVirtualiz
Page 12 and 13: Storage Group - Tasks & Responsibil
Page 16 and 17: 4.5 Storage Group Skills ModelAnoth
Page 18: About the AuthorsAlok Shrivastava i

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