Managing Information Storage - EMC Education, Training, and ...

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EMC’s Response and InitiativesEMC recognizes the need for more highly skilled professionals in its customer base and across theentire IT industry. EMC conducted this study to identify deficiencies in the storage industry and toidentify how we can contribute to addressing these challenges.The following key initiatives offer options for storage managers and professionals to acquire orimprove their skills to benefit their organizations:Education Solutions• ‘Open’ Storage Technology Curriculum– Unique offering in the industry; leads with concepts and principles– Covers all segments and aspects of information storage and management technology• EMC Technology-Specific Learning Paths– Help leverage extensive capabilities of EMC technology and solutions– Comprehensive coverage for all segments of EMC technology• EMC Proven Professional Certification Program– Formal validation and recognition– Option of ‘Open’ and/or more than 10 EMC technology specialties– Exclusive Knowledge Maintenance and Sharing featureAll of the above education solutions are available globally via EMC ® Education Services to EMC’scustomers, partners, and employees.In an attempt to help address the widening knowledge gap in the industry, the following exclusiveprograms were introduced to enable non-EMC users, as well as university students, to take advantageof the ‘open’ storage technology curriculum to build a successful career in this high-growth industry:EMC Academic Alliance Program‘Open’ information storage and management curriculum for students in colleges and universities,targeted to help build a highly skilled pool of future storage managers and professionals.EMC Learning Partner Program‘Open’ storage technology curriculum, offered by leading, independent IT training companies,designed to build or improve storage technology skills leading to better design and management ofefficient storage infrastructures.4
1. IntroductionIn a recent study commissioned by EMC, the industry analyst firm IDC estimates that the total volumeof digital information created in 2011 will surge six-fold to an astonishing 1,773 exabytes—1,773billion gigabytes—compared to 2007 (281 exabytes). And while most of this information will becreated by individuals, 85 percent of it will be managed by organizations.This unprecedented explosion of data, its increasing criticality, and business dependency ondigital information are leading to larger and more complex information storage environments thatare increasingly challenging to manage. From the perspective of data availability and protection,information storage infrastructure is the most critical component of an overall IT infrastructure. Itplays a critical role in making applications work efficiently, both locally and across multiple sites.With the increasing complexity and criticality of storage, highly skilled and focused storage groupsare as mission-critical as the technology being deployed.This paper summarizes a global research study that was conducted to learn how companies aremeeting these challenging requirements. These findings will assist IT and storage managers tocompare and correlate their plans with the overall trends in the industry. Even though each companyhas unique requirements, this information will be helpful in building stronger and more efficientstorage management teams. Stronger storage management teams will, in turn, lead to more robuststorage infrastructures.The first such study was carried out by EMC in 2005-2006 and was found to be very useful by ITand storage managers globally. The updates and revisions include:• Most current information via global survey of over 1,400 managers (20 percent) and storageprofessionals (80 percent)• Information on data centers and processing centers instead of entire enterpriseFigure 1:Geographic distribution of survey participantsAsia PacificJapan17%EuropeMiddle East26%Americas57%• Focus on usable storage capacities instead of installed raw capacities• Further details related to storage groups such as job titles, tasks and responsibilities, andhiring plansGlobal trends are identified in areas related to:• Technical environments• Management challenges• Practices for building storage management groups• Options for acquiring more or better storage skillsFigure 2:Annual revenue of companies surveyedNot Known33%%Over $1B25%Up to $100M15%$100M-$500M15%$500M-$1B12%The study was carried out between December 2007 and February 2008. We used comprehensivesurveys and reached out to thousands of storage professionals to assemble and compile thisinformation.The study included:• All major geographies and major industry segments• EMC users as well as those using storage solutions from other vendors• Large, medium, and small enterprises5
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Page 18: About the AuthorsAlok Shrivastava i

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