DME MAC JURISDICTION C - CGS

Supplier Enrollment Chapter 2• Helpful hints for completing the CMS 855S• Numerous FAQs regarding the enrollment process• “The NSC Top Ten” – the top ten reoccurring issues that delay processing• Information regarding the NSC site visit process• Licensure information• A checklist to ensure the CMS 855S was completed properly and that all requireddocumentation has been providedThe NSC Customer Service Line (1-866-238-9652)NSC analysts are available Monday through Friday from 9:00am until 5:00pm (ET) to answerquestions regarding the enrollment process. If you have questions regarding supplier specificinformation, please be sure an individual listed on the supplier file contacts the NSC CustomerService Line. NSC analysts will not be able to give supplier specific information to someone who isnot listed on the supplier file. The NSC also has a voice mailbox available to Spanish suppliers whodo not speak English.NSC Email Address (medicare.NSC@PalmettoGBA.com)If preferred, suppliers can e-mail their questions to this address. Questions received will beanswered within a reasonable time frame. The NSC suggests suppliers do not submit protectedhealthcare information via e-mail.Interactive Voice Response (IVR) UnitThe NSC Interactive Voice Response (IVR) Unit allows suppliers to obtain:• General information regarding the enrollment process• Information on the appeals process• Status of a new application, reenrollment, reactivation or change of information• Instructions on how to obtain a CMS 855S• Contact information for the NSC, DME MACs and CMSThe IVR is available 24 hours a day, seven days a week (except for routine system maintenance)and can be accessed by calling the NSC Customer Service Line at 1-866-238-9652.Participating Supplier SurveyThe NSC conducts annual participating supplier (PAR) enrollment surveys and ensures that allsupplier billing numbers associated with one Employer Identification Number (EIN) have the samePAR selection. In the event that there is a difference of PAR selection within an EIN, the NSC willnegotiate and resolve the discrepancy with the supplier. If there are still mixed PAR selections, thesupplier (and all billing locations) will default to non-PAR status. This annual enrollment survey isalso the supplier's opportunity to change their participation status.DME MAC Jurisdiction C Supplier Manual Page 11