Patient Safety Curriculum Module 10: The National Landscape ...

Command Central (Bull Pen)• Large-scale surveys need a command center, behind the scenes, tomanage issues as they arise.• The command center serves several purposes:• A resource for escorts to call/email with problems, requests forpolicies.• A means to track issues as they arise and to quickly developresponses and strategies.• A communication group to keep leadership and staff informed asthe regulatory survey progresses.• Plan the command center with sufficient resources, sized to thesurvey (people, telephones, laptops).49NPSF Professional Learning Series