THE 2011 SHOW - ISSA.com

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ContentsPostconvention 2011 Vol. 37, No. 6122312-2216Special SectionISSA/INTERCLEAN North America 2011Show Review —pg. 12Special Thanks—pg. 17ISSA Awards—pg. 18Cover Stories23 ISSA Launches New Promise in VegasIt’s more than just a new look and logo: ISSA is committed to helpingmembers change the way the world views cleaning. Find out the real-worldsteps the association is taking to achieve this worthy goal.24 The Transition to TranspareSaying a product is green isn’t enough: Today’s buyers want to know howgreen, why it is green, and other relevant safety, health, and environmentalattributes before they buy. Companies that can supply this information candifferentiate themselves in the marketplace and boost their bottom lines.By Bill BalekDepartments & Columns6 President’s Message8 Members Making Headlines26 Market Focus: Green Products28 CIMS Corner30 Member Milestones32 Welcome New MembersEditorLisa Veecklisav@issa.comGraphic DesignerJulio C. Avilajulio@issa.comSales ManagerCarl Diwbycarl@issa.com24ISSA Today is published six times per year by ISSA ® , 7373N. Lincoln Ave., Lincolnwood, IL 60712-1799, USA. 800-225-4772 (North America) or 847-982-0800; fax, 847-982-1012;e-mail, info@issa.com; Web site, www.issa.com. AdvertisingSales Offices: 141 Cypress Estates Drive, Murrells Inlet,SC 29576. 800-225-4772; fax, 843-357-9241; e-mail, carl@issa.com. Annual subscriptions: US$30 per year members;additional member subscriptions, $12; $42 nonmembers;single copy, US$7.50, $10 Cdn., Y6.50. ISSA ® is a registeredtrademark of ISSA.Tune InDon’t miss the newest ISSA EducationalQuick Clips, premiering twice monthly atwww.issa.com/quickclips.Coming soon:• Pricing Strategy with Michael Marks(December 13)• Health Care Costa with Scott Williams(December 20)www.issa.com Postconvention 2011 5

President’s MessageThe ISSA CommunityJon Scoles is president of Scoles FloorshineIndustries. He can be reached atJscoles1@aol.com; phone, 732-681-4545.“For a low-techguy like me, theapp was easy touse, convenient,and very cool.”My name is Jon Scoles, and for thenext year, I have the distinct privilegeto serve as your ISSA president.When I accepted the gavel from my goodfriend and outgoing President Scott Jarden,I mentioned that he, incoming ISSA VicePresident Lydia Work, and I had served on theboard together from 2005-07. It is a pleasureto find ourselves together on the board again.In my speech at the ISSA General Meeting,I reflected on how my father, Bill, had startedour business back in 1951 and had the foresightto join the then National Sanitary SupplyAssociation in 1956. When I entered the businessin 1972, the first thing my father did wastake me to the ISSA Convention and exposeme to all of the possibilities this industry hasto offer. What I recall is coming away with aprofound sense of community. Later, this wasstrengthened when I became involved withthe New Jersey Sanitary Supply Association’sOperation Clean Sweep with then presidentBarbara Casse-Bender, Bob Bushansky, andDavid Holtzman. I found that working as agroup makes us better business people andraises the level of our industry as a whole.If you missed this year’s ISSA/INTER-CLEAN® show in Las Vegas, NV, let me giveyou a few of the highlights:• ISSA launched its new branding initiativewith the promise of giving members the toolsnecessary to succeed in this challenging economyand to join forces with ISSA in changingthe way the world views cleaning. By now,all of you should have received your Value ofClean kit, including the Value of Clean calculatorand Value of Clean leave-behind cards.These tools will enable you to quantify thevalue of proper cleaning as it relates to healthand environmental issues—and the bottomline. These tools are also available to membersat ISSA.com/value.• This year’s educational seminars wereoutstanding and covered every sector of ourmembership and alliance partners. Fifty percentof those polled valued these seminars asthe primary reason for attending the show.Personally, the Advanced Distributor Programtaught my staff and me some powerful ways torethink how we operate in today’s economy.• The sold-out trade show floor featured645 companies—including 107 first-timeexhibitors—displaying the newest technologyin the industry. To help navigate such a largeshow, ISSA introduced a new app for smartphones that included the show floor, seminartimes and content, show specials, and more.For a low-tech guy like me, the app was easyto use, convenient, and very cool. (Visit ISSA.com/app.) Another first: The Official ExhibitDirectory was available for iPad, smart phone,tablet, and laptop users right from the showfloor! (Visit www.issa.com/magazine.)• Our keynote speaker, Tom Peters, gavesage advice to a crowd of more than 3,800regarding how the little things we do in ourbusiness can have the biggest results.This is just a sampling of the things youmissed (see page 12 for more). For those ofyou who took the time to attend, thank youfor supporting the show. I know it was timewell spent. Nonexhibiting attendance was up13 percent over last year and even a bit aheadof the previous Las Vegas show in 2008.I also want to thank ISSA staff for puttingtogether such a terrific show. Their abilityto continually improve the show experiencefor all never ceases to amaze me. This year, Iam excited to be working with our dedicatedboard and staff as we take the association toeven greater heights, and I want to thank allof you for your kind words and support. Wetruly are more than just an association. Weare a world community.6 ISSA TODAY www.issa.com

Members Making HeadlinesOn The MoveEnviro-Solutions, Inc. has named JohnHolibaugh regional sales manager for theMid-Atlantic region of the United States.Holibaugh joins Enviro-Solutions after 25years of service as the national sales managerfor Chemspec.Tacony Corp. has named David Nagelregional sales manager for New Englandand Eastern Canada and representing threeof Tacony’s divisions—CFR, Tornado, andPowr-Flite. Nagel joins Tacony after nineyears as a jansan distributor vice president.The Healthy Facilities Institute (HFI) hasappointed Gene Woodard, director ofbuilding services at the University of Washington,to the HFI Advisory Board. Woodardwas director of custodial services at theUniversity of Washington for 25 years,and in his current role as director of buildingservices, he oversees the university’scustodial services and recycling and solidwaste programs. Woodard is a member ofISSA, APPA, and the International ExecutiveHousekeepers Association (IEHA) and anIEHA Registered Executive Housekeeper.Carlisle FoodService Products, parentcompany of Carlisle Sanitary MaintenanceProducts, has named Carol Lowe president.In her new role, Lowe is in charge ofgoverning Carlisle’s product portfolio anddeveloping and overseeing strategic plans.Lowe has been with the company since2002, previously serving as vice presidentand chief financial officer.SMS Assist has named Art Friedson chiefhuman resources officer to expand anddevelop staff for SMS Assist. Friedsonpreviously was employed by CDW, wherehe was instrumental in building its humanresources infrastructure.xpedx has appointed Danielle Yarber vicepresident-sales of facility solutions. In hernew position, Yarber is responsible for thefacility solutions sales channels, all nationalbusiness, and overseeing xpedx groupsales directors. Yarber has more than 30years of distribution experience in salesmanagement and business leadership positions.Additionally, Yarber has served asvice president and general manager of twoxpedx locations.Spartan Chemical Co. has made severalmajor personnel changes: John Swigarthas been named president. Swigart previouslyserved as the company’s executivevice president, a position he had held since2009. Jim Lenardson has been appointedcorporate executive vice president. Lenardsonhas been with Spartan since 1976.Dave Reed has been appointed vicepresident-national accounts to assist indeveloping national account markets andbusinesses, and Don Papenfus has beennamed vice president-operations to overseeSpartan’s plant operations.JanSan Specialty Products, LLC hasappointed Dan Murnen president. Murnenhas 22 years of industry experience as amanufacturer representative. JanSan Specialtyalso named Angel Myers director ofoperations and marketing. Myers has 13years of experience as a director of operationsand marketing with another manufacturerrepresentative firm.Roadnet Technologies, Inc. has appointedKaran Gupta director-finance and revenueplanning. Gupta joins Roadnet from IntermedixEMSystems. In his new position, heis responsible for the pricing of Roadnet’sproducts as well as overseeing revenuerecognition.Industry LossesT. Max Evans, alongtime WaxieSanitary Supplysales professional,passed away September7, 2011, atthe age of 84. EvansEvans was born May 25,1927, in Salt Lake City, UT. He began hiscareer as a salesman in the jansan industryin 1951 with the Lovinger Co. Evans continuedon as a sales associate when Waxiepurchased Lovinger in February of 1984.He worked for Waxie until his retirement in1998, after having spent more than 48years in the industry.Growth& AcquisitionsImperial Bag & Paper Co., LLC recentlyacquired jansan distributor Burke SupplyCo., Inc. Per the agreement, both companieswill continue to operate under theirrespective names and managerial staffs.Trojan Battery Co. has formed a strategicalliance with Palladium Energy to developlithium-based battery packs. The allianceis intended to expand market opportunitiesfor both companies in the fields ofrenewable energy and golf and recreationalvehicles.Pro-Link, Inc. has added these companiesto its groups: Magnolia Paper, and JanitorSupply, Richco Products, Inc., and MerchantsPaper.epedx recently opened its new packagedesign center in Cincinnati, OH. The centerwas built to serve the company’s food serviceand retail packaging customers in Ohio,Kentucky, and Indiana.8 ISSA TODAY www.issa.com

Members Making Headlinesof fighting hunger with its One Case/OneMeal program through which the companycontributes a meal to a person in need forevery case of product purchased.Awards& RecognitionsThe NPTA Alliance has named EdwardH. Kniep, III, chairman of the board ofShaughnessy Kniep Hawe Paper Co., as therecipient of NPTA’s 2012 Stanley O. StylesIndustry Excellence Award. Kniep was honoredby NPTA for being an active volunteerand advocate for the alliance throughouthis 48-year career at Shaughnessy KniepHawe. Kniep also was recognized for hisactivity on numerous mill advisory councilsand trade association boards and his supportof his local community and the arts.Kniep will be presented with the award atthe Paper 2012 convention, March 25-27 inNew York, NY.Tim M. Murch, president of Mitch Murch’sMaintenance Co. (MMMM), was recentlyelected to serve on the Building ServiceContractors Association International’s(BSCAI) Board of Directors. The electionmarks Murch’s third term on BSCAI’s board.Cintas Corp. has named Steve Lawson asthe recipient of its inaugural Cintas CourageAward, which celebrates individuals whoseheroic actions have protected friends, family,colleagues, or strangers during a time ofneed. Lawson was honored for using skillslearned from a Cintas on-site training programto save a child from choking.Ecolab, Inc. was recently honored withthe 2011 Green Excellence in PartnershipAward by The Coalition for GovernmentProcurement. The award is given annuallyto U.S. government contractors that demonstrateexceptional commitment to theenvironment. The award was presented ata recent ceremony in Washington, D.C.In separate news, Ecolab was recentlypresented with the 2011 InternationalDairy Foods Association Innovation SustainabilityAward at the International DairyShow in Atlanta, GA.Ecolab was honoredwith the award for its recently introducedEnvirocid Plus CIP (clean-in-place) cleaner.Ecolab’s cleaner was recognized for helpingprocessing plants manage their effluentand operating costs while improving theirsustainability profile.Triple S announced the recent graduates ofits consultative sales certification programfor distributor sales managers and distributorsales consultants. They are:Management Program Graduates:• Joe Ballard - COMSCO, Inc.• Donald (Trey) Plummer III - D. GilmoreDistributing Co., Inc.• Richard Rasperger - Rasco, Inc.• Scott Willingham - Carroll Co.Distributor Sales Consultant Graduates:• Darin Mahoney - Egan Supply Co.• Alex Nielsen - Egan Supply Co.• Jason Soler - Gem Supply Co., Inc.• Kita Roberts - Lake City Supply• Stephanie Hemminger - Mercury SupplyCo.• Bill Craig - Pro Clean Supply• Jack Higginbottom - Treat’s Solution, Inc.DOES YOUR PARTS VENDORPROVIDE YOU EXCEPTIONALCUSTOMER SERVICE & PRICES?DEPEND ON MVP …THE FLOOR MACHINE PARTS EXPERTS• Free Technical Support• Same Day Shipping with Late 5 P.M. Cut Off• Top Quality Parts• For Many Brands of Machines• Wholesale Only• Exclusive Vendor of Enviro-MAX Vac BagsCascades, Inc. recently was honored byGreen Living Enterprises with two corporateresponsibility and environmentawards: Green Living’s Excellence in CorporateResponsibility Award and its Greeningthe Supply Chain Award.Enviro-MAXVacuum BagsAmetek VacuumMotorsSqueegeesBrushes& BroomsHosesAnd More!Start Saving Today!1.800.870.0687Check stock, prices and order on the Web!www.mor-value.comwww.issa.com Postconvention 2011 11

VivaOCTOBER 18-21, 2011 • LAS VEGAS, NV • USALAS VEGAS!Las Vegas, NV, providedthe excitingbackdrop for thespectacular weekthat was ISSA/INTERCLEAN ®North America,the single largestannual event wherethe leaders in commercialcleaningcome together todo business andshare ideas. This year’s event surely lived up to its theme,The Start of Something Big, posting a 13 percent increase innonexhibiting attendees over last year’s show and contributingto a total attendance of nearly 16,000!Many exhibitors and attendees commented on the showbeing the best they’d attended in multiple years, leading tovaluable connections and business opportunities. The eventalso received high marks in postconvention surveys regardingits ability to provide high quality opportunities in theareas of most value to attendees.ISSA also created some buzz with the launch of its newpromise to help members Advance Clean. Drive Innovation,reflected in the association’s new logo, showcasing newtools to help members accomplish this goal (see page 23).“Overall, I thought the show was a great success!” saysJared Agan, national director of standardization and systemsat Eurest Services. “I especially was impressed withthe quality of the speakers. The organization is doing afantastic job changing the way the world views cleaning,which truly is a powerful thing.”Exhibitors also gave the quality of the business connectionsand networking opportunities high marks.“The ISSA show is a fantastic interactive opportunity forKeynote speaker Tom PetersFrom left: Former ARCSI President, Alonzo Adams, IEHA Executive Director Beth Risinger,IEHA President Eric Bates, BSCAI President Sally Schopmeyer, then-ISSA PresidentScott Jarden, Amsterdam RAI International Exhibitions Director Theo Lingmont,and ISSA Executive Director John Garfinkel cut the ribbon, officially opening the ISSA/INTERCLEAN trade show floor.12 ISSA TODAY www.issa.com

us to connect with our customers and strategic distributor partners,”says Neil R. Eibeler, president of Rubbermaid CommercialProducts, Inc. “Our innovative solutions depend greatly on theirfeedback, and each year we look forwardto seeing them.”Forty percent of attendees said theybrought more people with them to thisyear’s show compared to last year, and30 percent said they spent more time onthe show floor. The increased traffic led toeven more booth traffic this year with theaverage distributor attendee reporting s/he visited nearly 100 exhibitors each, upsignificantly from last year. The trade showindustry average is only25-31 exhibitor visits perattendee.“From increasingour distributor networkdomestically and expandingour offerings abroad toshowcasing key solutionsfor health care facilities,this year’s event in LasVegas provided key growthopportunities for the FreshWave IAQ brand in thejansan community,” saysAmanda Gilliar, national salesmanager of FreshWave IAQ, anexhibitor at the event. “We madegood contact with decision-makersin health care, commercial realestate, and even a company thatmanages major movie theatres.”To hear more directly fromexhibitors and attendees, visit issa.com/recap.From left: ABM Janitorial Vice President John Bierer presents a US$10,000 check to Dawnchem President Ed Rossi forDawnchem’s suport of ABM-approved manufacturers while ABM Industries CEO/ President Henrik Slipsager andPresident ABM Janitorial/Executive Vice President ABM Industries Jim McClure look on during ABM DistributorAppreciation night, which was held as part of ISSA/INTERCLEAN North America.Show HighlightsThe exhibition sold out of floorspace in early fall, resulting in thelargest show floor in ISSA/INTER-CLEAN North America’s history—a total of 645 exhibitors from 27countries outside the United Statesand Canada. The addition of 107new exhibitors also added to thelevel of innovation attendees couldaccess.ISSA’s Then & Now Showcasewww.issa.com Postconvention 2011 13

was a big attraction on the show floor as attendees were able tosee the latest innovations juxtaposed against a museum of industryartifacts, courtesy of Don Aslett’s Museum of Clean. The 2010Innovation Award winners also were featuredin this area (see page 22).The event also offered a global flavorwith more than 69 countries outside ofthe United States and Canada representedoverall. Trade associations from aroundthe globe also were present. ISSA’s colocationpartners, International ExecutiveHousekeepers Association (I.E.H.A.),Building Service Contractors AssociationInternational (BSCAI), and Associationof Residential Cleaning ServicesInternational (ARCSI) were joined byrepresentatives of the British Institute ofCleaning Science (BICS), the U.K.-based Cleaning & SupportServices Association (CSSA), the South Africa-based NationalContract CleanersAssociation (NCCA),the Polish CleaningChamber of Commerce(PIGC), theRussian CleaningCompanies Association(RCCA), and theWorld Federation ofBuilding Service Contractors(WFBSC).Many distributorbuying groups also hosted events duringthe week.Popular AttractionsAttendees raved about the show’s newmobile phone app, which offered amap of the exhibition and told visitorshow to find specific exhibitors. It alsoprovided a host of personal agendafeatures and schedules for ISSA eventsand those of its co-location partners.(Visit issa.com/app.) Another first thisyear was attendees could access theOfficial Exhibit Directory using theirsmartphones, iPhones, tablets, and laptopsright from the show floor thanksto the new digital edition. (Visit www.issa.com/magazine.) Many attendeesalso found the free Wi-Fi access andnew Recharge Lounge, where they14 ISSA TODAY www.issa.com

could charge mobile devices, surf the web, and catch up on theISSA Twitter feed, of value.ISSA’s Education Convention, which received high marks inpostconvention surveys, offered everything from a global paneldiscussing perceptions of clean to sessions on cleaning’s impacton infection control andprofitability. Meanwhile,the new ISSA AdvancedDistributor Programbrought together thetop distribution expertsin America to provideexecutive-level insightson profit generation,inventory management,and sales strategies.Featured speakerRobert Stephens, founder ofthe Geek Squad, discussed hisimpressions of how the commercialcleaning industry wasan unsung source of innovationand gave advice on howattendees could better brandtheir companies to make strongerimpressions on their customers.And a crowd of 3,800attendees gained valuable insights frombusiness guru Tom Peters during hiskeynote address regarding how to leveragethe “little BIG things” in their companiesto excel during tough times. AndProfessional poker player and CelebrityApprentice, Annie Duke, drew a standingroom-onlycrowd on the last day of theshow as she spoke about applying pokerprinciples to business.Another milestonethis year was the additionof 150 new ISSACertification Experts(I.C.E.) who were certifiedduring the week,along with a hostof individuals whorecertified. Their inclusionbrought the totalnumber of individualstrained in helpingcleaning organizationsachieve managementwww.issa.com Postconvention 2011 15

and service delivery excellence through I.C.E. tomore than 1,000.ISSA also presented four prestigious awards duringthe association’s General Meeting, Friday. TheJack D. Ramaley Distinguished Service Award wasgiven to Marek Kowalski, the board president of thePolish Cleaning Chamber of Commerce (PIGC), andposthumously bestowed upon Jim Ferris of the FerrisAgency, based in Canada. The Lou Goorland HonoraryMembership Award was given to Allen Soden,formerly of Deb, Inc. The Manufacturer Representatives’Distinguished ServiceAward was presented to JoeRhodenbaugh, presidentof Kutol Products Co., Inc.,and the YES Industry SpecialAchievement Award wasgiven to Jim Chittom Sr.,CEO of Athens Janitor SupplyCo., Inc., and RomanChemical Corp. (see page 18).While Las Vegas haswound down, ISSA continuesto offer ways to help members find innovationand make important connections. Visit issa.com to learn more. Plus, mark your calendar forupcoming events, including ISSA/INTERCLEANAmsterdam 2012, May 8-11, Amsterdam, Netherlands;and ISSA/INTERCLEAN North America2012, October 16-19, Chicago, IL, USA.16 ISSA TODAY www.issa.com

ISSA AWARDSJack D. Ramaley IndustryDistinguished ServiceAwardThis honors a person who hasdemonstrated leadership, professionalism,and exceptionalservice through his or herinnovation, elevation of industrystandards, and promotionof the association’s growthand development. This year’saward recipients are: MarekKowaski and Jim Ferris.Manufacturer Representatives’DistinguishedService AwardThis award recognizes a personwithin the industry who hashad a positive impact on theindustry and the association,and who has been supportiveof manufacturer representatives.This award is presentedon behalf of all independentmanufacturer representatives.This year’s award recipient isJoe Rhodenbaugh.Polish Cleaning Chamber of Commerce President Marek Kowalski(center) accepts his award from former ISSA Executive DirectorJack Ramaley (left) and current ISSA Executive Director JohnGarfinkel.ISSA Manufacturer Representatives’ Director ChristopherDeBolt (left), owner of DeBolt Co, presentsKutol Products President Joe Rhodenbaugh with hisaward.Shane Ferris (center), owner of the Ferris Group, Inc.,accepts the award on behalf of his late father, Jim Ferris,from ISSA Executive Director John Garfinkel (left) andformer ISSA Executive Director Jack Ramaley.Lou Goorland HonoraryMembership AwardThis award recognizes individuals whoare no longer actively involved in theindustry and have made substantialcontributions to its advancement. Thisyear’s award recipient is Allen Soden.YES Industry SpecialAchievement AwardThis award honors an individualor company from ourindustry who has made substantialcontributions to theadvancement of the cleaningindustry and our associationand who has demonstratedstrong support of YES. Thisyear’s award recipient is JimChittom Sr.Athens Janitor Supply Co., Inc. CEO JimChittom Sr. (left) accepts his award fromYES Coordinator’s Committee Chair NickSpallone, general manager of Tahoe SupplyCo.Retired Deb President Allen Soden (left) accepts hisaward from ISSA Executive Director John Garfinkel.18 ISSA TODAY www.issa.com

Star AwardsTo achieve “Star” designation, acompany must have exhibitedat the ISSA/INTERCLEANNorth America trade showfor 40, 50, 60 or more yearswhile retaining continuousmembership. ISSA would liketo congratulate the followingcompanies for achieving Star 40status:• Graco Manufacturing Co.• Karcher Commercial• WindsorElliot Younessian of Karcher North America(center) accepts the Star 40 Award for KarcherCommercial from ISSA Executive Director JohnGarfinkel (left) and former ISSA ExecutiveDirector Jack Ramaley.Elliot Younessian of Karcher North America (center)accepts the Star 40 Award for Windsor fromISSA Executive Director John Garfinkel (left) andformer ISSA Executive Director Jack Ramaley.ISSA Executive Director JohnGarfinkel (far left) and formerISSA Executive Director JackRamaley (second from right)present the award to (from left)Chris Love, John Frame, andGary Zimmerman of GracoManufacturing Co.ISSA Best Customer Service AwardsThe Best Customer Service awards program continued this year, with ISSA/INTER-CLEAN ® North America attendees able to submit their picks onsite for the exhibitorsthey felt provided the best customer service during the show. Winners were selectedin five product categories: Chemicals; Disposables; Power Equipment; Supplies& Accessories; and Other Products, Services & Technology. Not Pictured: EarthFriendly Products (Category: Cleaning Agents).ISSA Executive Director John Garfinkel (left, all pictures) presented this year’sawards to the winning companies.Dominique Blackman, Realzyme, LLC accepts theaward (Category: Cleaning Agents)Michelle Smith, Ammex Corp., accepts the award(Category: Paper & Plastics)Erica Kurfis, Spartan Chemical, Co., accepts theaward (Category: Cleaning Agents)Tom Boscher, Diversey, Inc., accepts the award(Category: Cleaning Agents)www.issa.com Postconvention 2011 19

ISSA Best Customer Service Awards (cont'd)ISSA Executive Director John Garfinkel (left, all pictures) presented this year’s awards to the winning companies.Minakshi Kaushal, Total Paper and Packaging, Inc.,accepts the award (Category: Paper & Plastics)David Holland (center) and Jon Thompson, von Drehle Corp., acceptthe award (Category: Paper & Plastics)Chase Van Dyne, Viper North America, accepts theaward (Category: Power Equipment)Peter Leahy, Kimberly-Clark Global Sales, LLC,accepts the award (Category: Paper & Plastics)Rich Steinberg, Proteam, Inc., accepts the award(Category: Power Equipment)Giuseppe Ruffolo, Polti Distribution, Inc., acceptsthe award (Category: Power Equipment)From the left: David Chase (center) and Jeff Johnson, Tennant Co.,accept the award (Category: Power Equipment)Chris Stephenson, BOC Plastics accepts the award(Category: Services, Technology & Other)20 ISSA TODAY www.issa.com

Lora Volpe, HOSPECO accepts the award (Category:Services, Technology & Other)Eric Helsel (center) and Zach Shepard, The Safety Zone, accept theaward (Category: Services, Technology & Other)Steve Hengsperger, Tersano International SRL,accepts the award (Category: Supplies & Accessories)John Fischer, United Soybean Board, accepts theaward (Category: Services, Technology & Other)Brett Hughes, Fuller Brush Commercial Products,accepts the award (Category: Supplies & Accessories)From the left: Kaiko Zureich & Duane Carey, Impact Products, LLC,accept the award (Category: Supplies & Accessories)Dave Dixon, Rubbermaid Commercial Products,Inc., accepts the award (Category: Supplies &Accessories)www.issa.com Postconvention 2011 21

2011 ISSA Innovation Award WinnersThe ISSA Innovation Award Programtook place on ISSA.com from July 15 toSeptember 30, 2011, allowing distributors,building service contractors, in-house serviceproviders, and wholesalers to viewand vote for the industry’s most innovativeproducts. This year’s program featured30 entries in five unique categories.To learn more about the program and thewinning entries, visit www.issa.com/innovation.The winners were recognized at thisyear’s ISSA/INTERCLEAN North Americashow. Below are this year’s winners:ISSA Executive Director John Garfinkel (center) presents the award toSteve Dick and Sara Thurston, Nilfisk-Advance.• Diversey, Inc. | SmartDose |(Category: Cleaning Agents)• Nilfisk-Advance | Advance AdfinityREV Automatic Scrubber |(Category: Equipment)• Georgia-Pacific Professional |Sofpull ® Automated TouchlessDispenser | (Category: Paper andPlastics)• Tolco Corp. | EcoChoice ®Biodegradable Products |(Category: Services, Technology,and Other)• Rubbermaid Commercial Products,Inc. | Rubbermaid HYGENClean Water System | (Category:Supplies)From left: ISSA Executive Director John Garfinkelpresents the award to Alberto Martinez, Tolco Corp.From left: ISSA Executive Director John Garfinkelpresents the award to Peter Teska, Diversey, Inc.From left: ISSA Executive Director John Garfinkelpresents the award to Tony Strother, RubbermaidCommercial Products, Inc.From left: ISSA Executive Director John Garfinkel presents the awardto Vince Rountree and Darin Squires, Georgia-Pacific Professional.22 ISSA TODAY www.issa.com

ISSA LaunchesNew PromiseISSA added to the high energy of ISSA/INTERCLEAN ®North America in Las Vegas, NV, by launching a newpromise to its members: to help them change the way theworld views cleaning. In addition to a new logo and tagline,Advancing Clean. Driving Innovation, the associationcreated a series of toolsexclusively for its membersto help them better discussthe value cleaning providescustomer organizations.(Visit at issa.com/value.)The association also plansto increase customer outreachto help educate peopleregarding the benefitscommercial cleaning has onprotecting human healthand the environment andimproving facilities’ bottomlines.“We’ve seen facility decision-makerstake greaterinterest in protecting publichealth, but at the same time,many still see cleaning as aline item to be minimized,”said ISSA Director ofIndustry Outreach DiannaSteinbach during one of thehourly tours ISSA gave atits booth to discuss ISSA’sDianna Steinback (right) explains ISSA’s new promise at ISSA/INTER-CLEAN in Las Vegas.latest proactive measures. “We feel it is ISSA’s responsibilityto arm its members with tools to increase customer appreciationregarding the true value they bring to the table—value thatdirectly affects customers’ entire bottom lines, not just their cleaningbudgets.”ISSA’s efforts in this area are multi-faceted. Already, ISSA staffhas written articles appearing in a variety of customer publications,as well as spoken at multiple facility management andinstitutional purchaser events to stimulate a more enlightenedview of the industry’s value in often overlooked areas. A list ofthese outreach efforts is available at issa.com/value.Value of CleanISSA also has created a new Value of Clean calculator, which usescalculations in six areas to help ISSA members show how propercleaning can create organizational savings in key areas.These include reduced work tickets, reduced absenteeism,increased occupant productivity, desired image level, assetpreservation, and energy savings. A Value of Clean guideaccompanies the calculator to help users understand theresearch it is based on, how to help customers track the information,and how to calculate savings based on the metrics.“We want to put members ahead of the curve so that theycan have a conversation with theircustomers about improving the productivityof the entire workplace, notjust the cleaning department, as wellas show how cleaning can reduceabsenteeism, eliminate rework, andextend the life of their assets,” Steinbachsays.The association hosted a free Valueof Clean Webinar, November 30 andhas archived the session for membersto help them understand how to usethe new calculator with customers.Also new are the Value of Cleanleave-behind cards that ISSA memberscan customize with their owninformation. The cards provide whatSteinbach calls “financial eye candy”– bulleted points regarding cleaning’s financial impact in areasimportant to facility decision-makers or in areas they likely overlook.The cards, designed by ISSA, are available electronically forISSA members to customize and print on-demand, or memberscan call ISSA at 847-982-0800 to order a supply.ISSA also has made a Power of Clean video members canplay for staff or customers to generate excitement and focuson the big-picture impact cleaning has on human health, theenvironment, and financial goals, which can also be accessed atwww.issa.com/value.www.issa.com Postconvention 2011 23

By Bill BalekISSA and Ecoform unveiled a working model of Transpareat ISSA/INTERCLEAN ® 2011 North America in Las Vegas,NV, where it was well received by suppliers as well as thosewho purchase and/or use cleaning products in their institutionalfacilities.Transpare is a Web-based platform that provides detailed andcomprehensive information about the environmental, health, andsafety attributes of cleaning products registered in the system.In communicating environmental information about the productshoused in the system, Transpare relies upon a uniform andharmonized set of metrics based on data verified by Ecoform,an independent third-party. In thisregard, Transpare is a powerful toolthat will revolutionize the way thecleaning industry exchanges informationconcerning the environmentalprofile of cleaning products.Experienced PartnersThe development of Transpare representsa collaborative effort of ISSA’sin conjunction with Ecoform. Ecoformis the leading technical analysis companyin the United States that focuseson the environmental performanceof companies and their products andprocesses. Ecoform President Jack Geibig, who is personallyleading the development of Transpare, has more than 15 years ofexperience focused on the development of tools and methods thatidentify safer materials and inform sustainable product design.He also is an expert in the development of environmental productand material standards and has worked closely with Green Seal,EcoLogo, and the U.S. Environmental Protection Agency’s Designfor the Environment—or DfE— in support of their standard settingactivities for green institutional and commercial cleaningchemicals.Bill Balek (right) demonstrates Transpare during the recentISSA/INTERCLEAN show in Las VegasScope of ProductsThe first iteration of Transpare will address chemical cleaningproducts, such as general purpose, bathroom, carpet, and glasscleaners. For chemical cleaners, Transpare will provide informationon 24 individual environmental, safety, and health characteristicsand address the following categories: material content,human health and environmental impacts, performance, resourceconsumption, product design, and material sourcing.While Transpare will cover chemical cleaners initially, ISSAand Ecoform have committed to build the system out so that,ultimately, it covers all major product categories in the cleaningindustry. In fact, work is already underway to develop criteriafor powered cleaning equipment and jansan paper products. Thismeans manufacturers and suppliers of all major cleaning productcategories will be able to use the system to effectively and crediblyarticulate the environmental attributesof their products in a transparentmanner.Information-BasedIt should be noted that Transpare is aninformation-based system that doesnot attempt to establish a new standardor definition of what is green.Rather, Transpare seeks to provideopen and transparent information toprospective purchasers so that they canmake informed decisions and identifyand procure cleaning products that possesscharacteristics that are consistent with theirorganizational sustainability goals and objectives. Transpare’schemical cleaner module is designed to complement existing ecolabelprograms and also works to provide a credible platform forproducts that are not certified under any other ecolabel program.How Transpare WorksTo enter a product into Transpare, suppliers (i.e., manufacturers,distributors, etc.) must register the product, then create a secureaccount through Transpare’s online portal and select the “submitproduct” option. Suppliers will then be prompted by Transpare’sonline automated registration system to report on each of the variousenvironmental attributes required in addition to also supplyingdata to prove the product possesses the particular attribute inquestion.Once suppliers have provided complete information on a24 ISSA TODAY www.issa.com

product and paid the registration fee, the claimed environmentalattributes and underlying data will be independently reviewed byEcoform’s trained technical staff. Ecoform will review this informationto verify that the product possesses the claimed environmentalattributes and that the submitted data supports the claimed characteristicsof the product.Upon successful completion of the Ecoform verification process,the product “goes live” in Transpare. Prospective purchasers willhave free access to all products registered in Transpare and will beallowed to use the system to view and select products for purchaseand use in their facilities.As an Internet-based system, Transparealso features an automated registrationportal that allows manufacturers andother suppliers to more efficiently managethe registration process. In addition,the product registration portal provides aquicker and more predictable turn aroundperiod providing suppliers with the capabilityof more effectively managing theirmarketing programs.Bells & WhistlesTranspare is a robust database that not only provides informationin a transparent forum, but also possesses unique featuresthat enhance the utility and functionality of the system. Forstarters, Transpare is equipped with “filters” that allow usersto conduct searches of the database using either preset or customizablecriteria. For example, Transpare will feature a Leadershipin Environmental and Energy Design for Existing BuildingsOperations and Maintenance (LEED-EBOM) filter that will searchthe database for products that meet or exceed the specificationsset forth for cleaning products in the U.S. Green Building Council’sLEED-EB: OM standard for existing buildings. Similarly, prospectivepurchasers can create customized searches that searchthe database to find products that possess the users’ preferredenvironmental attributes (i.e., low VOC content, highly biodegradable,etc.).Another key feature of Transpare is the context in which theinformation will be presented. Critical information regardingthe environmental, health, and safety characteristics of cleaningproducts will be presented in conjunction with other educationalcontent and guidance that will allow prospective purchasers tounderstand the significance of any particular attribute to furtherassist them in making an intelligent and informed decision.Why Transpare? Why Now?ISSA and Ecoform have developed Transpare based on theirshared vision of where the green marketplace is today and, moreimportantly, where it is going.The green marketplace continues to evolve and mature; it has“Transpare was developedto help suppliers of cleaningproducts capitalize on thisgrowing demand for transparency,and ultimately, succeedin the green marketplace.”quite a different character than it had in the early to mid-‘90s.Today, on an increasing basis, the question facing customers is“Which green product best suits my needs?” Organizations needtools that are effective at differentiating environmentally preferableproducts based on specific attributes and reliable data.Moreover, today’s institutional customers are growing moresophisticated and discerning in the nature and extent of the informationthey demand for the purposes of reviewing and selectinggreen cleaning and other products. They not only want greenproducts, but they want to know how green they are and whythey are green and they want to buy fromgreen companies. They, in turn, use thisinformation to help position themselvesas a sustainable and preferred organizationin their market space.Companies that can meet thisincreased demand for greater informationand transparency stand to effectivelydifferentiate themselves in the crowdedmarketplace. Transpare was developed tohelp suppliers of cleaning products capitalizeon this growing demand for transparency,and ultimately, succeed in the green marketplace.Stated simply, Transpare is the right tool at the right time. Itcan help companies effectively differentiate their green productsfrom the thousands of others based on credible, verifiable, andharmonized data and metrics. Furthermore, Transpare taps intothe growing demand for transparency and will help contributegreatly to building a company’s brand and otherwise supportinga company’s market position as a preferred sustainableorganization. In addition, by providing information in an openand transparent platform, Transpare helps to build trust in themarketplace, contributes to increased customer loyalty, and helpsattract new customers. Transpare is an important tool that cansignificantly contribute to growth in market share.Next StepsIn the coming weeks, ISSA and Ecoform will announce the betatesting of Transpare and invite suppliers to test the system andprovide feedback. If you are interested in participating in thebeta test, or would simply like more information on Transpare,contact Bill Balek at bill@issa.com.ISSA Director of Environmental Services & LegislativeAffairs Bill Balek can be reached at bill@issa.com; phone, 80-0-225-4772 (North Amercia)or 847-982-0800.www.issa.com Postconvention 2011 25

Market FocusNaturally CleanBy Mike SawchukDid You Know?Typically, the enzymes used tocreate an enzymatic cleanerinclude species of the bacteriaBacillus. Out of this bacteria, proteasesand amylases are the mostpopular while lipases are incorporatedinto some detergents.Proteases combat protein-basedstains, amylases work on carbohydratesand starches, and lipolasesbreak down lipids or fats.Source: Wisegeek.comAs many jansan distributorsand buildingservices contractors(BSCs) know, greencleaning chemicals,were first introducedto North America in the 1970s mostlyfor residential use. Unfortunately,many of these products were notas green as initially portrayed orbelieved. Others did not workall that well, and virtually allwere substantially moreexpensive than comparable,nongreencleaning productsfor the home.However, some ofthese early products caughton with the consumer and provedto have lasting value. Many of those thatgrew in popularity (because they performedreasonably well), were derived from agriculturalproducts, such as corn, soybeans,coconuts, and citrus. Today, a large portionof the “natural” and green cleaning productsintended for consumer use are made fromthese agricultural products.With few exceptions, initially, the professionalcleaning industry showed onlylimited interest in what we now refer toas “biocleaners.” Yet interest has grownconsiderably in the past few years, andexpectations are that biocleaners, especiallythose that are proven green or greencertified, will play an even bigger role incleaning in years to come.First Step Defining Bio cleanersBiocleaners are made from many of thesame agricultural products mentionedabove. Some are bio-enzymatic cleaners,formulated with specific enzymes that“eat” soils, often resulting in a deeper levelof clean and better odor control.To explain this process further, the bacteriain the bio-enzymatic cleaners feed on anddigest the soils, eliminating them and anyodors they may cause. Via a fairly complexchemical reaction, the bacteria metabolizethe soils down to water and carbon dioxide,essentially consuming the waste. In someways, this can be compared to how somecontact lenses are cleaned. Specially formulatedenzymes eat protein deposits andother soils that develop on the lenses.The fact that many of the bio-enzymaticcleaners digest soils has proved to be oneof their key features. This is especially helpfulwhen cleaning hard-to-reach areas, suchas the grout or textured crevices in tiles.The bio cleaner settles into these areas,digest soils, and continue to work for up to80 hours. This extended cleaning action canhelp keep damp and heavily used areas,such as locker rest rooms and showers,cleaner and odor free longer.What’s Fueling the Bio TrendAs mentioned earlier, the professionalcleaning industry appears to be taking bioandbio-enzymatic cleaners more seriouslynow than it did in years past. There are afew reasons for this. First, and probably ofgreatest importance, the performance ofthese products has improved significantlyin recent years. The products also are morecost competitive so distributors have fewerqualms about marketing biocleaners, sincemore customers find them helpful.“Several years ago, biobased [cleaning]products were not cost effective, and theyjust didn’t work,” says Michael Martin,branch manager for Swish Kenco, a jansan26 ISSA TODAY www.issa.com

Market Focusdistributor in Bangor, ME. In the pastfew years, however, there have beengreat strides made. Now, they work,and they are cost effective.”Another reason for the greaterinterest is that many biocleaners arenow certified green by such organizationsas EcoLogo, green Seal, and theU.S. Environmental Protection Agency’sDesign for the Environment (DfE).For facilities that have transferred toa green cleaning program or are planningto do so, this makes bio- and bioenzymaticcleaners a strong option.But the big push for biocleaners mayhave come from the federal government.In 2002, the U.S. Department of Agriculture(USDA) created the BioPreferred programas part of the 2002 Farm Bill, which wasexpanded by the Food, Conservation, andEnergy Act of 2008. The program, managedby the USDA, has the following goals:• Promote the increased use and purchaseof biobased products, which includesbiocleaners• Designate that a certain percentage ofitems purchased, such as cleaning productsrequested by federal agencies, be biobased• Encourage U.S. economic development(by growing agricultural products thatcan be used to make other products)• Create new jobs and new markets forfarm commodities• Reduce petroleum needs and consumptionused to manufacture cleaningproducts• Promote sustainability by using naturalresources• Help reduce adverse environmentaland health impacts.This big push went a step further as aresult of Executive Order 13514, whichwas signed into law by U.S. PresidentBarack Obama in October 2009 and furtherencourages the purchase of biocleanerswherever and whenever possible. The goal“School districts and othereducational facilities that havetransferred to green cleaning—many as a result of state mandates—alsoare proving to be asignificant and growing market forbio and bio-enzymatic cleaners.”of the order is for the U.S. government to“lead by example” by setting sustainabilityperformance standards and selectingproducts that are derived from renewableresources and have less negative impact onhealth and the environment.Market SegmentsAs a result of the BioPreferred program andObama’s executive order, the current marketsand industries that appear to be mostinterested in bio- and bio-enzymatic cleanersare government-related at the federalas well as state and local levels.School districts and other educationalfacilities that have transferred to greencleaning—many as a result of state mandates—alsoare proving to be a significantand growing market for bio and bio-enzymaticcleaners. As long as the products arecost competitive and meet performancestandards, the fact that biocleaners aremade from renewable resources thatappear healthier for children as well asschool custodians, staff, and visitors makesthese producs attractive. Further, theselocations often must grapple with odorproblems as well as the cleaning of hard-toreachareas. Because bio-enzymatic cleanerswork well at eliminating odors as wellas digesting the bacteria in tile and grout,school and educational facility managershave taken note.Locations that have incorporated agreen cleaning program, especiallythose that are Leadership in Environmentaland Energy—or LEED—certified, find proven green bio andbio-enzymatic cleaners an attractiveoption, for the same reasons.HomeworkWe have discussed the many attributesof bio and bio-enzymatic cleaners, butnot all of them are alike. When selectingbiocleaners, both distributors andBSCs must do their homework. Just aswith all cleaners—conventional or green—performance standards vary, and somemay work better in certain situations andon certain surfaces than others. Costs alsovary, and the most expensive product is notnecessarily the best-performing product.Further, not all biocleaners have beengreen-certified; in fact, many bio-enzymaticproducts have not. And some that containcitrus as a key cleaning agent have actuallylost certification because we nowknow citrus—specifically with H2O2 withd-limonene—can be an irritant or toxicant,causing allergic reactions for some people.However, these issues can be avoided bysimply looking for the certification markingon the product.If certified and proven green, biobasedcleaning products may be a good fit for anygreen cleaning program as they promotesustainablity and U.S. economic growth atthe same time.Mike Sawchuk hasbeen involved withthe green and professionalcleaning industriesfor more than 15years. He is currentlyvice president andgeneral manager of Enviro-Solutions, amanufacturer of green cleaning chemicalsbased in Ontario, Canada.www.issa.com Postconvention 2011 27

CIMS CornerCrothall Seals SuccessBy Dan WagnerCrothall Healthcare, a health caresupport services company headquarteredin Wayne, PA, has longbelieved that its customer service standardsand practices are unrivaled. Yet, anyorganization can claim it is a leader withinits industry and market. Crothall recognizedthat achieving independent, third-party validationof its operations and service wouldhelp it stand apart from the competition. Toachieve this validation, the company turnedto ISSA and its Cleaning Industry ManagementStandard (CIMS).“We have the strongest program andstandardized procedures in health care,”says Tim Polizzi, marketing director for Crothall.“But without a seal of approval, it’syour word against your competitors’.”In January 2009, Crothall received thecleaning industry’s “seal of approval,” earningCIMS Certification with Honors, becomingthe first healthcare service provider toachieve the designation. Two years later,Crothall’s went through a reassessment toensure ongoing compliance, to see how theorganization’s continuous improvementefforts have taken it to the next level, and,most importantly, to add the CIMS-GreenBuilding (GB) designation. Including a comprehensivereview of behind-the-scenesinformation as well as on-site audits of abroad cross-section of Crothall client hospitalfacilities, the reassessment demonstratedthat Crothall continues to live up tothe highest standards. As a result, the organizationearned CIMS recertification andthe CIMS-GB designation in May 2011.Customer WinsThe CIMS assessment and complianceprocess takes place at individual customerfacilities, which proved the improvementsCrothall has made as a result of the CIMSand CIMS-GB certification process are notjust enjoyed by the company; the facilitiesCrothall serves have clearly benefited aswell.Rick Parker, senior director of professionaland support services at RowanRegional Medical Center, a 268-bed, generalacute care hospital located betweenCharlotte and Winston-Salem, NC, certainlyhas noticed. Rowan’s value promise isbased on a strong foundation of patientcare and exceeding expected servicelevels, and cleanliness plays a large part.Impressed with the support and customercare that Crothall has exhibited since itearned CIMS certification and began providingservice in February 2009, Parker saysthat the Crothall team has truly becomepart of the Rowan Regional family, somethingthat was not the case with past cleaningservice providers.“We set the bar high for managementand for our partners,” Parker says. “Cleanlinessis part of the equation and an importantelement in the overall attitude and theenvironment we are trying to create.“The cleanliness of a facility is immediatelynoticed by customers and guests.”“You do not feel good when you walk intoa dirty facility and you get a sense that theorganization does not care about operations.When you see that a facility is takingcare of the details, it shows it is concernedabout other things as well. Cleanlinessmakes people feel comfortable and providesa good feeling.”Providing effective cleaning, while doingeverything possible to lessen the impact onthe environment and human health, is thegoal of both Rowan Regional and Crothall.Parker notes that implementing a comprehensivegreen cleaning program was somethingthat both Rowan and Crothall werevery interested in, adding another elementto the partnership.And with the CIMS-GB criteria providinga guide, implementing such a program wasseamless. Rowan and Crothall began usinggreen cleaning chemicals and equipmentand switched from traditional mops andcloths to microfiber alternatives.Going green has also proven to havebottom-line benefits, even if they are notimmediately recognized. “For hospitals,‘green’ is a little lower on the prioritylist,” says Rich Feczko, Crothall’s directorof systems and standards. “At the topare supporting superior patient care andmaintaining the facility at a high level ofcleanliness.” And green cleaning is makinga difference in this regard. For example,microfiber tools are not only sustainable,but they can also play an essential role inpreventing the spread of infection. Feczkoestimates that four years ago, only about30 Crothall accounts were using microfibertools; today, this number is more than 150.Feczko believes that any health careorganization will find ways to improve itsoperations through CIMS, a belief thatRowan Regional’s Parker appreciates. “Weare very proud of our strong infection controland prevention department, and thefact that we have one of the lowest MRSA28 ISSA TODAY www.issa.com

CIMS Cornerrates in the nation,” he says. “Green cleaningand CIMS-GB touches people.”Proving ItParker and his team are also very appreciativeof Crothall’s efforts and willingness toseek third-party validation. “When a thirdparty says that you meet a high, acceptedstandard, people are more likely to payattention,” Parker says. “It takes the claimof excellence beyond just marketing. Crothallreally put itself at risk, and we areimpressed that they would be willing to dothat. Going through the process demonstratesthat Rowan takes on challenges thatresult in exceptional patient service. Weare very proud, and so is the entire community.”Discovery Process“A lot of what we already had in placewas up to the standard,” Crothall’s Polizzisays. “The majority of our processes werecompliant with CIMS so the work mostlyconcerned documentation and creating aformal written policy.”In many cases, Polizzi says, CIMSimproved Crothall’s internal systems andprotocols, especially in the areas of staffing,training, and safety. For example, theorganization created a formal contingencyplan for handling temporary labor needs. Inthe area of security, Feczko discovered anopportunity to develop a written protocolfor employees who are expected to handleand keep track of keys. The CIMS processhelped improve safety data as well, and asa result, Crothall now posts safety effectivenessscores at nonunionized hospitals, notingthe number of days that have passedwithout an incident.“Our customers expect that we do agood job,” Polizzi says. “I think CIMS givesthem peace of mind to know that our processes,systems, and standards are worldclass.There’s so much effort that goes in tomaintaining that level.”Dan Wagner is ISSAdirector of CIMS. Hecan be reached atdaniel@issa.com;phone, 800-225-4772(North America) or847-982-0800.Universityof IndustrialDistribution 2012The ISSA Foundation is offering up to five scholarships to attendthe University of Industrial Distribution (UID), March 5-8, 2012, atIndiana University/Purdue University-Indianapolis in Indiana.Each scholarship covers the full tuition for this highly acclaimed,four-day program that focuses on the unique needs of the industrialwholesale distribution industry.Anyone interested in continuing his or her education should considerapplying for a 2012 UID scholarship; applications are availableto download at issafoundation.org. For detailed informationon the UID program, visit univid.org.www.issa.com Postconvention 2011 29

Member MilestonesState Industrial ProductsBy Graeme GoluckiWho knew that when Jay Zuckerand his four brothers foundedState Industrial Products back in1911 that a century later it would becomeone of the largest privately held suppliersto the industrial and institutional maintenancemarketplace in North America? Amanufacturer with more than 900 employeesand with facilities throughout theUnited States, Canada, and Puerto Rico,State Industrial offers over 1,000 productsand continues to set the industry standardin product development, service, and innovation.The company celebrates its 100-year anniversary this year.State Industrial was founded in Cleveland,OH, by the Zucker brothers to manufactureand sell maintenance compounds.The company’s original product was Formula1 sweeping compound. It was immediatelysuccessful, finding use in the manyindustrial plants throughout the Clevelandarea. In fact, the sweeping compound wassuch a success that just two years afterbeing founded, State Industrial had tomove its operations to a larger building.Success continued for State Industrial,and in 1926, the company built a new16,000 square foot building to serve as itsheadquarters. For the next few decades,the company grew at a steady pace, butit was during the mid-1960s that thecompany saw some of its most dramaticgrowth.A Shift in FocusCurrent company president Hal Uhrmanjoined the company in 1962 and waspart of State Industrial’s rapid expansion.Beginning as assistant equipment manager,Uhrman quickly learned the familybusiness. “When I started under myfather-in-law [Mac Zucker], 90 percent ofour company’s sales were from janitorialequipment like scrubbers. Mac sent me towork with a friendly competitor for a stintin the mid-1960s. I saw they were making alot of money and absolutely knew that ourbusiness needed to shift its focus in orderto expand.” And shift it did.Malcolm “Mac” Zucker (front, center), Seth Uhrman (left), and HalUhrman at Mac’s 97th birthday celebrationState Industrial started focusing on specialtychemicals, such as cleaners and sanitizers.Since the change in focus to chemicals,the company has grown every year.According to Uhrman, specialty chemicalsaccounted for 99.9 percent of all of StateIndustrial’s business in 2010.In 1971, Jay Zucker retired. Following inhis father’s rather large footsteps, Mac tookover as president of the company. The followingyear, the company doubled the sizeof its headquarters. In 1978, the companyopened a new manufacturing facility inCalifornia and expanded into larger warehousesin New Jersey, Georgia, Washington,and Puerto Rico.In 1989, Uhrman, the great-grandnephewof Jay Zucker, became president,becoming the third generation of theZucker family to take thereins of the company.Two years after Uhrmantook over, State Industrialpurchased Hyline International,a company based inOntario, Canada, to expandits reach into Canada. HylineInternational would laterbecome State Chemical Ltd.when State purchased Atco,another Canadian companythe following year. All thisgrowth paid off in 1992 whenState’s sales hit the US$100million mark for the first timein the company’s existence.In 2007, State Industrialacquired Ohio Soap andClean All Systems formingState Cleaning Solutions, adivision focusing on warewashingand laundry systems.That year the company introducedEcolution, a line of environmentally-preferablecleaning products. Ecolution wouldgo on to achieve Green Seal certification,meeting stringent goals to reduce potentialhealth, safety, and pollution risks. Twoyears later, in 2009, State Industrial purchaseda 200,000-square-foot manufacturing/distributioncenter in Hebron, OH, fromEcolab Inc. In 2010, State Industrial shippedmore than 275,000 packages, 55 million30 ISSA TODAY www.issa.com

Member Milestonesgallons of green cleaners, and recycled200,000 pounds of materials.State Industrial and ISSAState Industrial has always played a criticalrole in ISSA. The company was a foundingmember of the association, then known asthe National SanitarySupply Association,with four other companiesand has beenextremely activein the associationever since. Two generationsof the Zuckerfamily have served onthe ISSA Foundationboard.“We love ISSA andare very proud tobe active membersof the association,” says Uhrman.“We enjoy the annual ISSA/INTER-CLEAN® show immensely and havenever missed a year. I love seeing oldfriends from throughout the industry.More importantly, everyonefrom State Industrial that attends theshow learns a lot from the exhibitsand from all the seminars. The educationalaspect is a key reason for usto keep attending the show.”Cash Is KingOne of the things Uhrman is most proudof is that State Industrial only buys in cash,including when it comes to acquiring othercompanies and purchasing facilities. Currently,the company has zero in its BorrowedMoney column. In fact, accordingto Uhrman, State Industrial has not eventaken out a loan or borrowed money in 40years. “If we can’t pay for it, we don’t buyit,” he says. “You can never get in trouble ifyou don’t owe money.”That shrewd business sense has keptthe company growing even in the roughesteconomic times. “When the recessionstarted, we stopped buying companies”State Industrial Products headquartersUhrman says. “Now we’re looking to purchasecompanies. The recession reallydidn’t affect us that much. We continuedto grow. Why? Because everyone alwayshas to clean. They all have to clean regardlessof their line of work. Schools, hospitals,factories, office buildings all haveto clean. And we have the products theyneed to do that job.”A Family AffairAnother source of pride for Uhman is thesense of family at State Industrial. “Whenwe were scheduling our 100th anniversarycelebration, we did some research,” hesays. “We found that only one-tenth of 1percent of all family owned companies inthe United States are still in business underthe founding family’s leadership after 100years. And we’re one of them.”That is a rare distinction, indeed, andit is that business sense and family loyaltythat drives Uhrman today.“Right now, our sales are at over US$100million,” he says. “Our goal is to double thatnumber for my son [Seth Uhrman] when hetakes over the company. Andwe will do it; there’s fewercompetitors now than 10years ago due to consolidation.Smaller companies can’tkeep up and offer the samerange of products we can.”In the last four yearsalone, the company has purchasedfour companies, andis always planning its nextexpansion. So while StateIndustrial looks back onits first 100 years, it is notresting, but instead, lookingforward to its next 100years.Graeme Golucki isISSA Web contentcoordinator. He canbe reached atGraeme@issa.com;phone, 800-225-4772(North America) and847-982-0800.www.issa.com Postconvention 2011 31

Welcome New MembersDISTRIBUTORSAlberta Broom & CleaningSuppliesLethbridge, AB, CanadaAll Clean Janitorial & RestaurantSupplyLawrence Township, NJAllegiance Chemical & PaperCo., LLCColumbus, OHAmazon Services, LLCSeattle, WAAnda Tool & Fastener Ltd.Toronto, ON, CanadaAnderson Paper & Packaging Co.Ferndale, WAAron SasEntzheim, FranceArrow Paper Corp.Wilmington, MABig K TradingWeltevreden Park, South AfricaBolpack, S.A de C.V.Guadalajara, Jal., MexicoBongrado Ltd.Kiev, UkraineC & M Food Distributing, Inc.Reno, NVC&P Sanitary SupplyBakersfield, CACary Industrial, S. A.Santo Domingo, DominicanRepublicCastino Restaurant Equipment &SupplyRohnert Park, CAChrist Supplies, LLCBrentwood, TNCleaning Solutions & Supplies,LLCCharleston, SCCleaning StuffCalhoun, GACominsa Institucionales, S.A. deC.V.Zapopan, Jal., MexicoContinental Western Corp.San Leandro, CADistributors North, Inc.Grande Prairie, AB, CanadaDithaba Di Ya ThothomelaTrading CCCenturion, South AfricaEco Concepts Asia, Ltd.Chai Wan, Hong KongExtreme CleanOxnard, CAFregonia Trading (Pty.) Ltd., t/aHygiene SuppliesPinetown, South AfricaGreenside Supply & ServiceSan Jose, CAGrupo Plitec, S.A. de C.V.Zapopan, Jal., MexicoThe Hearn Paper CompanyYoungstown, OHInventory Sales Co.Saint Louis, MOInyameko Trading 211 CCMilnerton, South AfricaJBS Hygiene SuppliesKuala Lumpur, MalaysiaJonas Service & SupplyGreen Bay, WILifeSign, LLCSkillman, NJLuhakra General Trading CCSeshego, South AfricaMaster Australia Pty. Ltd.Marrickville, Sydney, AustraliaMeyer LaboratoryBlue Springs, MOMiller’s Office ProductsNewington, VAMozma’s TradingNelspruit, South AfricaMughwena TradingBraamfontein, South AfricaNkosi Iphile Trading EnterpriseKwa Mashu, South AfricaNortheast Texas DistributorsTrenton, TXOklahoma Janitorial SupplyOklahoma City, OKPegasus PaperEdmonton, AB, CanadaPescatech CCMilnerton, South AfricaRaindrop Supply, Inc.Tualatin, ORRolvet J i B Napierala Sp.j.Lwowek, PolandRussian Bistro - SphereMoscow, Russian FederationSaudi Rajab Co.San Diego, CAScottissue, LLCMoraine, OHSeminole Chemical & Supplies,Inc.Seminole, OKSizimiselengomsebenzi TradingCCPMB, South AfricaSMS DistributionsShreveport, LASupply Hero, LLCOverland Park, KSSupreme Range GeneralSupplier CCLeondale, South AfricaTosho & Co., Ltd.Tokyo, JapanTrumbull Industries, Inc.Warren, OHUltra Janitorial Supply, LLCMesa, AZUp Town TradingDurban, South AfricaVileda ProfessionalSaint-Petersburg, RussianFederationWillie Mavuna TradingRandburg, South AfricaWrightway Industries, Inc.Denver, COМC FinStyleMoscow, Russian FederationMANUFACTURERSA.A.C. Forearm Forklift, Inc.Azusa, CAAbsorb & CleanLoves Park, ILAbsormex CMPC Tissue, S.A. deC.V.Mexico City, D.F., MexicoAlpine/Fikes Air FreshenersEdmonton, AB, CanadaAqua ChemPacsTrevose, PABCG Solutions, LLCOmaha, NE32 ISSA Today www.issa.com

Welcome New MembersBE Pressure Supply, Inc.Abbotsford, BC, CanadaBericap Gmbh & Co., UGBudenheim, GermanyBio-Clean ProductsSacramento, CABradley Corp.Menomonee Falls, WIC D M, Inc.St. Albert, AB, CanadaCamoplast SolidealCharlotte, NCClean DepotToluca, Mex., MexicoClean2TouchAgoura Hills, CAClinpet Co., Ltd.Tokyo, JapanCurtis Dyna-Fog Ltd.Westfield, INCyan Laboratories, Inc.Laredo, TXDeardorff Fitzsimmons Corp.Merlin, ORENPAC, LLCEastlake, OHFagavi, S.A. de C.V.San Salvador, El SalvadorForeFront Product Design, LLCPittsburgh, PAFoshan Bossj Cleaning ProductsCo., Ltd.Foshan, ChinaFreshAWL, LLCConcord, CAGasco Industrial Corp.Gurabo, PRThe Greg Phipps Co., Inc.Santa Rosa, CAGulfax GroupDubai, United Arab EmiratesHorizon IndustriesTyler, TXInternational CleaningEquipment (HK) Co., Ltd.Hong Kong, ChinaKendall & Son Ltd.Royse City, TXManaged Care EcomonicalSolution CCCramerview, South AfricaMat GuysUnion City, CAModerna Comercial S.A.Panama City, PanamaNantong Jinhui Textile Co., Ltd.Shanghai, ChinaNas Digitech N.A., Inc.Winnipeg, MB, CanadaNingbo Yinzhou Huayang PlasticAppliance Co., Ltd.Ningbo, ChinaNittany Paper Mills, Inc.Lewistown, PAOCI Chemical Corp.Atlanta, GARockline IndustriesSheboygan Falls, WISadovsky Ltd.Ashkelon, IsraelSafic (Pty.) Ltd.Alberton, South AfricaSavin Products Co.Randolph, MASC Johnson ProfessionalRacine, WISchroeder ManufacturingEnterprises CCBoksburg, South AfricaSii ToolsGlenview, ILSpringbok Broom & Brush Co.Bertsham, South AfricaSteiner Company InternationalLe Mont-Sur-Lausanne,SwitzerlandSuper Sweep, Inc.Centerport, NYSuquimsa Suplidores Quimicos,S.A.Panama City, PanamaSutherland Products, Inc.Mayodan, NCTechnical Concepts Hygiene(Pty.) Ltd.Edenglen, Gauteng, South AfricaTennant Co., Ltd.Saint-Petersburg, RussianFederationTenzi Sp. z.o.o.Doluje, PolandTop Dog ManufacturingSummerside, PE, CanadaTornado ACS Canada Corp.Woodbridge, ON, CanadaTreleoni Group, LLCManning, SCU.S. Power Solution Industries,Inc.North Canton, OHUFP Technologies, Inc.Georgetown, MAUS HygienicsNaples, FLXPOWER Manufacture, Inc.San Gabriel, CAZimmer America CorpSpartanburg, SCMANUFACTURERREPRESENTATIVESG. Murphy Sales, LLCSaint Paul, MNImpact Professional Sales &MarketingMission Viejo, CAInnocore Sales & MarketingAjax, ON, CanadaJanSan Specialty Products Ltd.Toledo, OHLIBCO/Northeast, Inc.Rochester, NYLMD Sales & MarketingNewnan, GAM-D Company, LLCAurora, COO-Tech GroupSaint Charles, MOSabre MarketingSpring Hill, KSSoutheastern Distributor Sales,Inc.Greensboro, NCWHOLESALERSStadshopen ABStockholm, SwedenUnited StationersDeerfield, ILASSOCIATESADS SolutionsNovato, CAAnthem! WorldwideCincinnati, OHB & B Molded ProductsNapoleon, OHBatteries PlusAlpharetta, GAwww.issa.com Postconvention 2011 33

Welcome New MembersBemisShelbyville, KYOmame InvestmentsDurban, South AfricaAir Strength CanadaWinnipeg, MB, CanadaC & R Building Services, Inc.South San Francisco, CABridge View Paper Co., LLCPhiladelphia, PACanwil Textiles, IncLawrenceville, GAChangzhou Tianan NikodaElectronic Co., Ltd.Changzhou, Jiangsu, ChinaCleaning Green MagazineChalfont, PACold Call The AnswerLawrenceville, GACSC NetworkFranklin, TNDelta-Q Technologies Corp.Burnaby, BC, CanadaEastman Chemical Co.Kingsport, TNFlight Systems IndustrialProductsCarlisle, PAGreenSorbAiken, SCHelgesen IndustriesHartford, WIThe Intermedia GroupGlebe, NSW, AustraliaKane Biotech, Inc.Winnipeg, MB, CanadaKevin Hennessey, LLCBayonne, NJKGC Developers CCMilnerton, South AfricaKhaselihle ConstructionKagiso, South AfricaMotane Investments CCSoshanguve, South AfricaOutgrow OutsourcedTechnologiesBooysens, South AfricaRep ToolkitTwinsburg, OHSoluteoMontreal, QC, CanadaSystem4 Advertising, Inc.Roanoke, VATelogisAliso Viejo, CATotal Service SolutionsWest Berlin, NJUK 1Saint-Petersburg, RussianFederationVision Cleaning Consultants, Inc.Moncton, NB, CanadaBUILDING SERVICECONTRACTORS2 Clean Commercial CleaningServices, LLCRiverdale, MD5 Star JanitorialCamarillo, CAA & B CleaningCountry Club Hills, ILA & L Janitorial, Inc.Kalamazoo, MIA Clean Sweep Janitorial ServiceGretna, LAAdelante Development Center,Inc.Albuquerque, NMAfrica CleaningBryanston, South AfricaAHRMDCO InternationalHouston, TXAll Commercial Cleaning &ManagementDover, DEAllStar Holdings, Inc.Vancouver, BC, CanadaAlways CleanSitka, AKAM Cleaning Services LtdWalton on Thames,United KingdomAMPM Facility Services Corp.Waltham, MAASI ServiciosSantiago, ChileAsociacion Regiomontana deEmpresas de Limpieza, A.C.Monterrey, N.L., MexicoAzranox CCPietermaritzburg, South AfricaBenefit, Inc.Tokyo, JapanBH Breedt ContractorsBoordfontein, South AfricaBidair Services (Pty.) Ltd.Durbanville, South AfricaBirra Security & CleaningServicesWaterfall Mall, South AfricaBotho Cleaning Services CCMidrand, South AfricaBrilliant Cleaning (Pty.) Ltd.Meyersdal, South AfricaBrite Cleaning IndustriesTehachapi, CABuilding Maintenance SpecialistsMemphis, TNCamperdown EnvironmentalServices CCJetpark, South AfricaCarpet GenieSherman Oaks, CAThe Center of EcologicalInitiativesMoscow, Russian FederationClase Regia, S.A. de C.V.Monterrey, N.L., MexicoClean Master, S.A. de C.V.Monterrey, N.L., MexicoClean Spot, Inc.Calgary, AB, CanadaCleanforce CCMontanapark, South AfricaThe Cleaning Company, Inc.Pacifica, CAThe Cleaning Specialists (Boland)Strandfontein Village, SouthAfricaCM General ServicesTewksbury, MACMSIrvine, CACoast 2 Coast PreservationsBurbank, CACorporate & EnvironmentalMaintenance, Ltd.Lagos, NigeriaCorporate Cleaning GroupFranchise SystemLivonia, MICustomized Performance, Inc.San Jose, CADaffirn CCCape Town, South Africa34 ISSA Today www.issa.com

Welcome New MembersDallmayer Gebaudereinigung &Service GmbHPutzbrunn, GermanyDeejoy Cleaning ServiceBrackendowns, South AfricaDekor Cleaning ServicesStellenbosch, South AfricaDiversified Maintenance, Inc.Overland Park, KSEasy Chem CleaningHurlyvale, South AfricaElite Cleaning Service, Inc.Grand Junction, COElite ServiceLos Angeles, CAEnvironment ControlHayden, IDEnvironmental ManagementServices CCLonehill, South AfricaEssential Cleaning ServicesEerste River, South AfricaETC Mantenimiento C.A.Caracas, VenezuelaEuro Clean, S.A.Panama City, PanamaFalls Janitorial Service, Inc.Birmingham, ALFederal Maintenance Hawaii, Inc.Wahiawa, HIFlorida Green Solutions, LLCMiami, FLFX Cleaning & Hygiene ServicesCCMondeor, South AfricaGardner Building Services, Inc.Atlanta, GAGBMS Training & ManagementServicesWeltevreden Park, South AfricaGetset Cleaning (Pty.) Ltd.Dalview, South AfricaGolden Rule Industries ofMuskogee, Inc.Muskogee, OKGreen Sweep ConsortiumMafikeng, South AfricaGroscho B.V.Andelst, NetherlandsGrupo Cada, S.A. de C.V.Guadalupe, N.L., MexicoHitman Carpet CareGarsfontein, South AfricaHlobane Waste ManagementServices CCMontclair, South AfricaIMG Cleaning Services CCEldorado Park, South AfricaInnovative Cleaning ServicesIrvine, CAInsercol Ltda.Bogota, ColombiaIntegrity Management Services,Inc.Nipomo, CAIntegrity Services, Inc.Stoneham, MAISD Cleaning Services N.V.Simpson Bay, St. Marteen,Netherlands AntillesJAWI Sp. zo.o.Tychy, PolandThe Johnson GroupCharlotte, NCJur-And s.c.Wroclaw, PolandKamatshika Services CCSonpark, South AfricaKCR MaintenanceChicago, ILKhuthazment Cleaning ServicesNorkem Park, South AfricaKMK Co., Ltd.Saint-Petersburg, RussianFederationKoreserv Pty. Ltd.Tygervaller, South AfricaKuruman Cleaning Services CCKraaifontein, South AfricaKuwait Swedish CleaningServices Co.Safat, KuwaitLava Tap-Quality ServiceMonterrey, N.L., MexicoLegacy Environmental Concepts,LLCLas Vegas, NVLerumo La Basadi CleaningSystemsPhokeng, South AfricaLettie Cleaning & GardenServices CCTokoza, South AfricaLimpieza Monterrey, S.A.Monterrey, N.L., MexicoLimpio, Compania de ServiciosS.A.Monterrey, N.L., MexicoLionheart Maintenance LLCSpringfield, NJLoso’s Professional JanitorialServices, Inc.South Burlington, VTLouisiana Industries for theDisabledBaton Rouge, LAM & M Cleaning, Inc.Malden, MAMagdor Catering & Projects CCApel, South AfricaMakhaye Cleaning Services CCUmlazi, South AfricaMama-Afrika Projects CCBooysens, South AfricaManenzhe Hygiene SolutionsElardus Park, South AfricaMashimong Cleaning ServicesSunnyside, South AfricaMaster CleanersMontana Park, South AfricaMauno Cleaning ServicesDie Wilgers, South AfricaMax Zaklad Uslug Pralniczych iRoznych Akademia MedycznaWroclaw, PolandMenzies Aviation (South Africa)Cleaning (Pty.) Ltd.OR Tambo Airport, South AfricaMerida CleaningMoscow, Russian FederationMonabo Hygiene Services CCErasmusrand, South AfricaMonokotshwai Transport &MaintenanceTsakane, South AfricaMosebetsi Mmoho ProfessionalServicesFaunasig, South AfricaMotsweding Health CareSolutions CCFlamwood, South AfricaMSS CleaningMoscow, Russian FederationMultiservicios Guasal, S.A.Monterrey, N.L., Mexico36 ISSA Today www.issa.com

Welcome New MembersNational Facilities Services, Inc.Northborough, MANeat House, S.A.Panama City, PanamaNMB Cleaning & MaintenanceVerlum, South AfricaNozihle Cleaning Services CCWhite River, South AfricaOccupational Training Center ofBurlington CountyMt. Holly, NJPriority Building ServicesFairborn, OHPromultisaMonterrey, N.L., MexicoPrzedsiebiorstwo ZarzadzaniaNieruchomosciami Sp. zo.o.Warszawa, PolandPueblo Diversified IndustriesPueblo, COPuliclean, S. A.Monterrey, N.L., MexicoService PrestigeMoscow, Russian FederationSharman Property ServicesBrisbane Market, QLD, AustraliaShining Star ServicesRochester, NYSimpson Service Co.Carmel, INSimunye Brothers CleaningServicesDube Village, South AfricaSupercare Services Group (Pty.)Ltd.Rochedale Park, South AfricaTelusBelgrade, YugoslaviaThaleba CCFaunapark, South AfricaTOV CleaningKempton Park, South AfricaTualatin Valley Workshop, Inc.Hillsboro, OROhio Custodial ManagementColumbus, OHOMC Co., Ltd.Saint-Petersburg, RussianFederationOne More Traders WasteManagement & CleaningJane Furse Hospital, South AfricaOneSource Facility ServicesCanada Corp.Calgary, AB, CanadaOshinique CCLenasia, South AfricaPanamerican Property GriyoPanama City, PanamaParadigm Janitorial ServicesSan Francisco, CAParaguard Security & CleaningHalfway House, South AfricaPhiwami Cleaning Services CCRichards Bay, South AfricaPlus Servicios de LimpiezaIntegrales, S.A. de C.V.Monterrey, N.L., MexicoPolski Stowrzyszenie CzystosciBydgoszcz, PolandPorcupine Facilities ManagementCCBramley View, South AfricaPulkro Compania de Servicios,S.A. de C.V.Monterrey, N.L., MexicoQotha Project & ConstructionPietermaritzburg, South AfricaQyrhana Security & CleaningServicesDurban North, South AfricaRegio Limpieza, S.A.Monterrey, N.L., MexicoRHG Group, Inc.Washington, DCRob’s MaintenanceWhittier, CASchoeman & Associates CleaningServicesMooinooi, South AfricaSelahle & Maribe Enterprises CCRosslyn, South AfricaSerotong SA Bophelo CleaningServices CCRustenburg, South AfricaServegreen Cleaning ServicesLtd.Chestermere, AB, CanadaServest Cleaning DurbanDurban, South AfricaServest Cleaning Richards BayDurban, South AfricaSISAMonterrey, N.L., MexicoSite Crew, Inc.Costa Mesa, CASKJ Facilities ManagementHorseheads, NYSmart Solutions CleaningServicesDubai, United Arab EmiratesSodexoSimsbury, CTSolid Rock Mobile CleaningNorth Pole, AKSonia Pralnia Stanislaw PirchPila, PolandSpotless Building ServicesSaint Louis, MOSpotless Janitorial Services, Inc.Lanham, MDSteamMaster Restoration &Cleaning, LLCMinturn, COStencompagniet ASMoss, NorwaySuministros Generales ConaseoS.A.S.Medellin, Ant., ColombiaUltra Shine BuildingMaintenance, Inc.Edmonton, AB, CanadaUltra-CleanerMedellin, ColombiaUnipral Sp. zo.o.Olsztyn, PolandUnlimited Building MaintenanceLenexa, KSUtah’S Extreme Carpet Cleaning& JanitorialWest Valley City, UTVector DBL S.A.Lubon, PolandVforce Inc.Victoria, BC, CanadaVPP Project ManagementGroblersdal, South AfricaWomen in Action CCBraamfontein, South AfricaWorld Clean S. A.Monterrey, N.L., MexicoXore Services (Pty.) Ltd.Vereeniging, South AfricaYusuf’s Cleaning & GardeningServices CCMilnerton, South Africawww.issa.com Postconvention 2011 37

Welcome New MembersZwitto Cleaning CCBrixton, South AfricaTim Meadows, The Coca-Cola Co.Atlanta, GAMississippi State HospitalWhitfield, MSCharles Cezeaux, Spring ISDHouston, TXIN-HOUSE SERVICEPROVIDERSAmerican UniversityWashington, DCArup LabsSalt Lake City, UTJesus Mendez, Barry UniversityMiami Shores, FLBiola UniversityLa Mirada, CABoones Community SchoolsBoone, IASteven Ibach, Boys & Girl Clubsof South Pugent SoundTacoma, WAJeffrey Henshaw, Bureau ofReclamationBoulder City, NVCecil Hamm, Butler UniversityIndianapolis, INS. Fonua Lauaki, BYU- HawaiiLaie, HICanyons School DistrictSandy, UTCentral Dupage HospitalWinfield, ILRichard Duchscherer, Chabot -Las Positas CommunityCollege DistrictPleasanton, CAChateau Valley CenterRenton, WAChumash Casino ResortSanta Ynez, CARonald Patterson, City & Countyof DenverDenver, CTSteven Stimac, CommunityHospitalMunster, INDurham District School BoardWhitby, ON, CanadaGeneral Services Administration(GSA)San Francisco, CARonnie Bullard, Greenville-Spartanburg AirportGreer, SCJeffery Dale, Harborview MedicalCenterSeattle, WAFrederick Dinapoli, HarkinsTheatresScottsdale, AZScott Craun, Heart of AmericaMedical CenterRugby, NDHouse of CommonsOttawa, ON, CanadaHoward Community CollegeColumbia, MDJimmy Oliver, Lake HamiltonSchoolPearcy, ARJose W. Aguilar, Los AngelesCounty MetropolitanTransportation AuthorityLos Angeles, CADanny Esparza, MaderaCommunity HospitalMadera, CAMall of AmericaBloomington, MNMarriott InternationalBethesda, MDThomas Wood, MontpelierPublic SchoolsMontpelier, VTNakisha Mclaurin, Morgan StateUniversityBaltimore, MDNorthern Wyoming CommunityCollege District/Sheridan CollegeSheridan, WYDavid Forney, Olentangy LocalSchoolsLewis Center, OHTim Smith, Oregon HealthScience University (OHSU)Portland, ORMicheal E Lennon, Park CityMunicipalPark City, UTMelissa McCluney, Port ofPortlandPortland, ORMartin Douthit, Renton TechnicalCollegeRenton, WAEusebio Franco, Rice UniversityHouston, TXRivers Correctional InstitutionWinton, NCDonald Bourdeau, Salem Boardof Education/Salem SchoolDistrictSalem, CTSan Francisco State UniversitySan Francisco, CAMitch Van Aller, School DistrictNo. 53Oliver, BC, CanadaShooting Star CasinoMahnomen, MNRich Ludington, St. Joseph’sCollegeRensselaer, INSunnybrook Health SciencesCentreToronto, ON, CanadaSweetwater County SchoolDistrict Number 1Rock Springs, WYDebbie Hoopes, Uintah SchoolDistrictVernal, UTRobert Carman, University ofVirginiaCharlottesville, VAVibha Buckingham, University ofVirginiaCharlottesville, VAUniversal Studios HollywoodUniversal City, CAEdwin Delatorre, University ofAlaska AnchorageAnchorage, AKChristine Nielsen, University ofNotre DameNotre Dame, INUniversity of Texas, MDAnderson Cancer CenterHouston, TXWest Edmonton Mall Property,Inc.Edmonton, AB, CanadaWhitworth UniversitySpokane, WAYuma County ArizonaYuma, AZFor more detailed information onthese new ISSA members, visitISSA.com and browse our onlineMembership Directory.38 ISSA Today www.issa.com

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