Assessment of Youth-Friendly Postabortion Care Services:

StandardsMethods/ Questions4. Competent staffIndicatorsScore2, 1, 0Comments/RecommendationsSP, O, Y (Complete Section III:Personnel, p. 8 and use Annex C,p. 28 during observation):Did all staff members receivetraining on how to serve adolescentPAC clients? What type and for howlong? How well do staffcommunicate with youth? How welldo they serve youth?5. Non-medical stafforientedYouth clients/observation confirm that staff are able to communicate well withadolescents, explain their physical condition in clear terms, competentlydeliver PAC services, discuss contraceptive options (including dualprotection), and answer client questions.Staff are able to communicate well with adolescents, competently deliver PACservices, discuss contraceptive options (including dual protection), and answerclient questions some of the time.Staff are not able to communicate well with adolescents, competently deliverPAC services, discuss contraceptive options (including dual protection), oranswer client questions.210FA, O: Did all staff members receivean orientation about adolescent PACclients? What type and for howlong?All staff who provide supportive or auxiliary roles (such as receptionist,security guard, cleaner, etc.) were oriented to communicating with young PACclients in a friendly and respectful manner.Some staff who provide supportive or auxiliary roles were oriented tocommunicating with young PAC clients in a friendly and respectful manner.No staff who provide supportive or auxiliary roles were oriented tocommunicating with young PAC clients in a friendly and respectful manner.210Pathfinder International • Assessment of Youth-Friendly Postabortion Care Services 12