Your Rights and Responsibilities as a Valued ... - American Water
Your Rights and Responsibilities as a Valued ... - American Water
Your Rights and Responsibilities as a Valued ... - American Water
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CUSTOMER SERVICEDear Customer,As your water supplier, we recognize the trustyou place in us to provide high quality, reliabledrinking water service. It is a responsibility wetake very seriously.This guide will help you underst<strong>and</strong> theservices we offer, <strong>as</strong> well <strong>as</strong> your rights <strong>and</strong>responsibilities <strong>as</strong> an Illinois <strong>American</strong> <strong>Water</strong>customer. We hope you will review the contentsof this guide <strong>and</strong> keep it for your futurereference.If you have any questions about our service thatare not answered by the information providedhere, ple<strong>as</strong>e phone our Customer Service Centerat 1-800-422-2782. Our Customer ServiceRepresentatives are available 24 hours a day,seven days a week.Sincerely,Karla Olson Te<strong>as</strong>leyPresidentIllinois <strong>American</strong> <strong>Water</strong>24/7 Customer ServiceOur Customer Service team is ready to help you with anyquestions you have about your water service. Representativesare available 24 hours a day at 1-800-422-2782. If therepresentative is unable to h<strong>and</strong>le your issue, you may <strong>as</strong>kto speak to a specialist or supervisor.Every customer inquiry is h<strong>and</strong>led with attention <strong>and</strong> care,<strong>and</strong> every effort is made to satisfy you. If you feel we havenot responded to your inquiry in a satisfactory manner,you have the right to request that the Illinois CommerceCommission (ICC) review the unresolved dispute. You maycontact the ICC at 1-800-524-0795 or through their websiteat www.icc.illinois.gov. A copy of the Illinois CommerceCommission’s Bill of <strong>Rights</strong> for <strong>Water</strong> <strong>and</strong> Sewer Customersis printed on the back panel of every customer bill.If you have a touch-tone phone <strong>and</strong> know your accountnumber, you can use our Customer Service Centerautomated service (1-800-422-2782) to access youraccount 24 hours a day. From the phone menu, you maylearn your current account balance, your usage for the p<strong>as</strong>tthree months, when your l<strong>as</strong>t payment w<strong>as</strong> made, <strong>and</strong>when your next payment is due.Illinois <strong>American</strong> <strong>Water</strong> is committed to a program ofresponsive <strong>and</strong> continuously improved customer service.You can find the latest customer service information on theIllinois <strong>American</strong> <strong>Water</strong> website at www.illinoisamwater.com.Mailing Address<strong>Your</strong> bill comes with a return envelope addressed to:Illinois <strong>American</strong> <strong>Water</strong>P.O. Box 94551Palatine, IL 60094-4551
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