ford field! - Detroit Lions

WELCOME TOFORD FIELD!Fans, as we embark not only on a new NFLcalendar year but a new era in Lions football, wefirst want to express our sincere appreciationto you for your loyalty and commitment to theDetroit Lions.We value and applaud your unrivaled support,and we want you to know that we are dedicatedmore than ever to reward your devotion by puttinga winning football team on the field.It is important that our team reflects thehard-working values and resiliency that makeDetroiters and people in the state of Michiganincredibly strong and extremely proud. Whileteam management, coaches and players areall vital components to the success of any NFLteam, nothing is more important to us than ourfans.Our goal is for you to enjoy unique andexciting experiences at Ford Field. We are certainthat the excitement of Detroit Lions football andan unrivaled mix of high-end entertainment willprovide you a family destination that is fun, firstclassand distinctively Detroit.We appreciate your continued loyalty aswe help create great memories for you and yourfamily.Sincerely,Thomas J. LewandPresident2000 Brush Street | Detroit, Michigan 48226 | 313-262-2000www.fordfield.com

FORD FIELD . 2000 BRUSH STREET . DETROIT, MI 48226Located in the heart of downtown Detroit directly south of I-75 (Fisher Freeway),directly west of I-375 and across Brush Street from Comerica Park.Main Number: 313-262-2000 Lost and Found 313-262-2999Ticket Office: 313-262-2002 or 262-2009 The Pro Shop 313-262-2200Suite Sales 313-262-2111 (Retail Store)Websites: www.DetroitLions.com and www.FordField.comWe have compiled the Detroit Lions Fan Guide to provide a handy reference containing pertinentinformation & stadium policies. The guide has been developed as a service to our loyal fans to assistin providing exceptional experiences in a fun & safe environment.(Ford Field reserves the right to modify policies and procedures at any time.)ALCOHOL POLICYIt is the intention of Ford Field to create an enjoyable experience for all guests so that everyone canreturn home safely after attending an event at Ford Field.- Alcohol sales cease at the end of the 3rd quarter for football games.- Ford Field reserves the right to end alcohol sales at any time/any location within the facility toregulate guest consumption and behavior (see Guest Code of Conduct).- Guests must be 21 years old or older and present valid government I.D. to purchase alcoholicbeverages. Guests observed passing alcohol to minors will be subject to ejection and/or arrest.- Guests may purchase no more than two alcoholic beverages at a time.- Ford Field reserves the right to card any guest purchasing or consuming alcoholic beverages atany time.- Guests may not take any alcoholic beverage out of the stadium and alcoholic consumption isprohibited in the parking areas.- Ford Field strongly encourages the use of a designated driver.Designated Driver ProgramGuests who are 21 years & older can sign up for the Designated Driver Program at the nearestGuest Services location during Lions home games. Guests sign up to pledge not to consumealcoholic beverages & provide responsible transportation for their group members. The form canbe used at any Streats of Detroit concession stand for a free small soft drink or at any Turf Tavern fora non-alcoholic beer. Turf Taverns are located at Sections 105, 121, 128, 132, 222, 236. Pledge formcan be filled out up until halftime of a Lions home game. One winner per game will be called bythe announcer to win a prize. Prizes can be redeemed at Gate A Guest Services at Section 100.ANIMALSGuests are not permitted to bring animals into the stadium or on facility grounds. Exceptions arepermitted for guide, signal or service animals to aid guests with disabilities.ATM MACHINESFor our guests’ convenience, Ford Field has ATMs at the following locations:. Gate A - Sec 141 . Gate D - Sec 129/130 . Gate G - Sec 112/113 and 113/114. South Club - Lobby at the spiral stairwell near the Guest Services desk on 3rd levelAUTOMOBILE TROUBLEAs a service to Ford Field guests, limited complimentary vehicle assistance is available in any FordField parking lot or deck. This service is available before, during, and up to one hour after any FordField event. Guests requiring this service should contact the Security Command Center at 313-262-2911 or Ampco Parking at 313-262-2871. A towing service will be contacted for guests requiringadditional services.BABY CHANGING STATIONSBaby changing tables are located in the restrooms on the 1st and 2nd levels. On the Club levels thechanging tables are located in the family restrooms.BIRTHDAY & ANNIVERSARY ANNOUNCEMENTSGuests can place a birthday or anniversary message on the video boards during the Lions homegames for the “Up in Lights” promotion. The $100 donation fee goes directly to the Detroit LionsCharities. All payments must be received one week prior to the game to have the name(s) displayed.Contact the Community Affairs Department at (313) 216-4173.CLUB LOUNGESThe Club lounges are located on the north and south sides of the stadium on the 3rd levels andrepresent the ultimate in luxury with first-class concessions, upscale cuisine and much more. Formore information on Club Seats please call 313-262-2002.In order to access the Club Level, guests must have a Club Seat or Suite ticket or pass. The South ClubLounge contains various eateries, two full service bars and the Hall of Legends. Guests can access the SouthClub via both sets of escalators at Gates A or G. Guests may also use the Beaubien or Gate G elevators to the3rd floor. The South Club will remain open up to one hour after the conclusion of a Lions home game.The North Club Lounge contains two eateries, a full service bar, and lounge chairs spread throughout. TheNorth Club Lounge is also the home of The Cigar Bar. Remains open up to one hour after the game. Guests canaccess the North Club via the Gate D elevators on the 1st level (Sec. 128/129) and the 2nd level (Sec. 232/233)to the 3rd floor. Stair access is also available on the 2nd level near Section 232/233 behind the blue glass.CONCESSIONSLevy Restaurants provides both traditional stadium cuisine and specialty concession stands that include thefollowing:SPECIALTY STANDS: These specialty stands are located along Adams Street near Sections 103-108.Big Boy (Sections 108 & 230) Features the double-decker Big Boy sandwich, Slim Jim, fries and shakes.Charlie Sanders BBQ (Section 103) Featured items are BBQ Pork Sandwich and Extreme Pork Nachos.Motor City Margaritas (Section 106) Igloo’s of frozen margaritas or daiquiris sold in the souvenir yard glass.Paradise Deli (Section 105) Featuring a variety of specialty salads and sandwiches.Poletown Sausage (Sections 103 & 121) Featuring a variety of sausages.Pretzel Hastings (Section 105) Featuring specialty stuffed pretzels.ALL YOU CAN EAT SEAT: (Located at the Super Stands at Sections 121 & 239). Guests must pre-purchase theAll You Can Eat Seat when buying season or group tickets in Sections 118-121 and 236-246. Not available forpurchase on game days. The voucher will be exchanged for a wristband at the Guest Services desks or at thesign up table at the entrance to the stands. Guests can pick any four items at a time: hot dogs, bratwursts,nachos & cheese, popcorn, chips, popcorn, soft drinks and water. The Super Stands will remain open untilthe end of the 3rd quarter.TRADITIONAL STANDS:Mane Street Saloons (Sections 119, 132) Located on the 1st level in the north east and north west corners ofthe stadium. The Mane Street Saloons feature an array of specialty liquors and frozen cocktails.No. 20’s Pizza (Sections 111, 119, 123, 131, 135, 219, 226, 242) Triple cheese and pepperoni pizzas are fanfavorites along with breadsticks, nachos and popcorn.Streats of Detroit (Sections 109, 112, 115, 117, 121, 124, 125, 126, 131, 137, 139, 217, 223, 227, 228, 229, 234, 238,244) Features fan favorites: Hot dogs, nachos, pretzels, draft beer, popcorn, soft drinks & assorted candies.Tailgate Grill (Sections 119, 127, 133, 135, 219, 235, 242) Featured items are burgers, hot dogs, chickentenders, french fries, nachos, veggie burgers, chicken club sandwiches and popcorn.Turf Tavern (Sections 105, 121, 128, 132, 222, 236) Specialty bottled & draft beer, wine, peanuts and popcorn.PORTABLES (Located throughout the Stadium) LEVY has over 40 portables setup throughout the stadium tofurther accommodate every fan. Featuring items like cotton candy, roasted nuts, gyros, ice cream, extremenachos, peanuts, chips and beer.THE CORNER LOUNGEThe Corner Lounge is located on the 2nd level in the northeast corner of the stadium near Section 224.Features a full bar with a variety of domestic and imported beer. All guests 21 years and older may enjoy theCorner Lounge during designated times. Space is limited. Alcohol sales cease at the end of the 3rd quarter.COUNTDOWN TO KICKOFF – (1:00 PM START)12:35pm Pre-game, on-field activities 12:58pm National Anthem12:52pm Opponent Introductions 1:00pm Coin Toss12:55pm Lions Introductions 1:02pm KickoffDISABLE GUESTS/ACCESSIBILITY INFORMATIONDisabled guests are welcomed at Ford Field and will be treated the same as any other guest-with courtesy andrespect. Ford Field takes pride in complying with the Americans with Disabilities Act (ADA). Please contact thenearest Guest Services locations for additional assistance.DISABLED PARKINGDisabled parking areas are available on game days in parking Lot 4 (on Montcalm located just north of FordField and east of Brush Street) and the Ford Field Parking Deck (on St. Antoine off of Madison). Spots areavailable on a first-come, first-serve basis to our guests with the appropriate handicap permit and a stateissuedlicense plate or placard. Parking facilities are ADA compliant. Guests needing assistance can enterthrough most Ford Field gates and may utilize any passenger elevator. Ramps are located at Gates B and D.DROP-OFF/PICK-UP AREAThe Drop-off and Pick-up areas are located on the corners of Montcalm and Brush, near Gate B and Adams andJohn R outside of Gate A. Please be patient as street closures and shuttle buses may impact those areas.DISABLED/ADA SEATINGFord Field provides wheelchair accessible and companion seating for guest needing assistance. The disabledseating areas are sponsored by Wright & Fillips and are located at the top of the Sections on the lower andupper concourses. Please contact an usher if a folding chair is needed. Guest should contact the Ford FieldTicket office in advance at (313) 262-2197 for more information and availability. Seat relocation may also beavailable on game and event days.DISABLED/ADA SEAT RELOCATIONIf guests needing assistance do not have disabled or wheelchair seating for the game/ event, their tickets maybe exchanged for disabled/wheelchair seating depending upon availability. Tickets may be exchanged ongame and event days inside of Ford Field at any Guest Services locations. Seat relocation is available from gateopening until halftime. Only one companion seat is allowed with the exchange depending upon availability.Contact the nearest Guest Services representative for questions.ASSISTED LISTENING DEVICESGuests with disabilities can obtain Assisted Listening Devices at Gate A Guest Services at Section 100.WHEELCHAIRSWheelchairs are available for transporting guests from the Guest Services locations to their seats but will notbe available for use during the event. Guests can be picked up at the conclusion of the event and broughtback to the gate. Please contact the nearest Guest Services representative or usher for coordination.EMERGENCY EVACUATION PROCEDUREIn an event of an emergency direct your attention to the video boards and listen for announcements on thePA system. Please follow the directions of the Ford Field team members and staff. Guests with disabilities willbe escorted to the nearest exits by an usher or supervisor. Please remain calm.ENTRY GATESGates will open two hours prior to kick-off for Detroit Lions home games. Opening times for other events willvary. Guests can enter through Gates A, B, C, D, F, G and the Gate G East Bridge. All guests will be subject toinspection procedures which may include a modified pat down.FAMILY FUN ZONE (NO ALCOHOL, NO PROFANITY SECTION)Upper Concourse Level - Sections 337, 338, 339, 340FAN MAILFans can write to any coach or player at:Detroit Lions Headquarters & Training Facility . 222 Republic Drive, Allen Park, MI 48101The Detroit Lions cannot assume responsibility for lost or misdirected mail or articles.FIRST AIDAll First Aid locations will open two hours prior to kick-off and remain open a half hour after the game orevent. The nurses are available to assist with medical concerns. A medical doctor and EMS are also on site.Lower Concourse LevelUpper Concourse LevelMain First Aid Across from Section 105/106 Gate E Section 225Gate G Section 113 Gate C Section 236Gate B Section 133 Suite 4th Level adjacent to Suite 417GUEST CODE OF CONDUCTThe conduct policies at Ford Field are in accordance with the NFL and developed as a service to our loyal fansto assist in providing exceptional experiences in a fun and safe environment. We ask that everyone adhere tothe Guest Code of Conduct and refrain from behavior that is unruly, disruptive or illegal in nature.Ford Field stands committed to providing exceptional fan experiences. Detroit Lions fans top the NFL in theirenthusiasm, team support and sportsmanship. Our image is shaped not only by our players, coaches andemployees, but by our fans as well. We strive to create a high energy environment to lend support to our team,while maintaining a safe and exciting atmosphere. We need your help by abiding by the policies below. Thankyou for your continued support and cooperation!The following guidelines have been established for guest behavior:- Please restrict movement in the seating area during game action- Sit only in your ticketed seat & show tickets to a Ford Field representative upon request- Never take matters into your own hands. Contact the nearest Ford Field representative if any issuearisesThe following actions may lead to ticket revocation, ejection and/or arrest:- Displaying inconsiderate or otherwise inappropriate behavior towards others- Using foul language- Being intoxicated- Throwing objects- Violating the no smoking policy- Attempting to access areas without the proper ticket and/or credential, or misuse of tickets and/orcredentials- Wearing obscene or indecent clothing- Damaging or destruction to the building or property surrounding Ford Field including parking areas- Failing to follow the instructions of Ford Field representativesWe appreciate your cooperation in making Ford Field an enjoyable, safe and friendly experience for all.GUEST SERVICES LOCATIONSThe Guest Services staff is available to help guests with a variety of questions and concerns including lostchildren, disabled seating, wheelchairs, general information, comment forms, emergencies, etc.Guest Services are located at the following sections:Lower Concourse LevelUpper Concourse LevelGate A Section 100 Gate C Section 236Gate B Section 133 Gate E Section 224Gate G Section 112South Club ConciergeNorth Club ConciergeWest Levels 3 - 6 at Spiral Stairwell Level 3 near Section 231East Levels 3 – 6 above Gate GHALL OF LEGENDSThe Hall of Legends is located at the east end of the South Club Lounge and is open pre-game for Suite &Club Seat Members and guests only. Features a casual tailgate lounge which includes ample seating, LevyRestaurants Signature Chef’s Table and a full Premium Bar. Reservations are not required. For more informationplease contact Levy Restaurants at 313-262-2260.HAND BILLS/PASSOUT MATERIALSNo handbills or promotional materials from outside organizations may be passed out or handed to guestsof Ford Field.INSPECTION PROCESS/PAT DOWNSFord Field reserves the right to inspect all persons and items that enter Ford Field. Everyone entering FordField are subject to a visual inspection, bag inspection, pat down and metal detecting hand wands and/orwalk-through devices, if necessary. With the tendering of the ticket and entering the stadium, each guestconsents to such inspections and waives any related claims against the NFL, its Member Clubs, its affiliates, orits agents. Electing not to consent to these inspections yields denied entry into the stadium. Depending onvarying circumstances, additional security measures may be implemented to ensure the safety of all guestsand personnel within the facility.ITEMS NOT PERMITTEDThe items not permitted into Ford Field are in accordance with NFL Best Practices and are strictly enforcedduring Detroit Lions home football games and stadium events. Guests should return these items to theirvehicles or place them in the trash receptacles, prior to gate entry. Prohibited items may also be confiscatedby Ford Field staff. Ford Field is not responsible for any items left at the gates or in the trash receptacles.Under no circumstances will the items be checked at the gates. Ford Field reserves the right to expand ormodify the items prohibited at any time.Prohibited and Restricted Items:• Aerosol cans (hair spray, mace, pepper spray, etc.)• Animals (except assistive animals for people with disabilities)• Backpacks, luggage, grocery & paper bags, duffle bags, large bags, large purses or large camera cases: 81/2” x 14” x 10” is maximum size for entry• Balloons (air or helium)• Balls (beach balls, footballs, baseballs, etc.)• Banners• Beverages or liquids (cans, bottles or boxes)• Camcorders and tripods• Professional cameras or cameras with lenses over five inches long and/or 50mm and above• Confetti or glitter• Coolers of any kind, including small soft pack coolers• Decals or stickers• Fireworks• Food• Illegal substances• Laser pointers• Markers (permanent) and/or paint• Noisemaking devices (bells, horns, kazoos, whistles, etc.)• Objects that can be used as missiles or projectiles (sticks, bats, clubs, frisbees, etc.)• Strollers and infant/car seats or carriers• Umbrellas• WeaponsNo weapons are allowed in the Stadium. Possession of a firearm or any other weapon is strictly forbidden.Possession of such a weapon will result in immediate confiscation, ejection and possible arrest.

The following items WILL BE permitted after inspection:• Binoculars and binocular cases• Cameras and small camera cases (must comply with the camera/lens limits)• Diaper bags (only if accompanied by a child)• Small bags, purses and fanny packs (must comply with the bag limits)• Small radios (must be used with an earpiece)• Signs (must comply with standards of taste and decency; no profane or offensive messages; must notblock another guest’s view)KIDS CLUBThe Detroit Lions Kids Club annual membership is $25. Members will receive newsletters, a pack of goodies, aMembership card and an invitation to participate in Kids Day held at Ford Field. Sign up is available in the KidsZone on the 2nd level near the Family Fun Zone Section 337/338 next to Gate C. For more information pleasecall 313-262-2248 or log on to www.detroitlions.com.KIDS ZONEThe Kids Zone is available for children who are accompanied by an adult during Detroit Lions games. The KidsZone is located on the 2nd level near the Family Fun Zone Section 337/338 next to Gate C. Face painters, visitswith Roary and other activities will be available for children until half-time.LOST AND FOUNDGuests needing to claim or report lost items during a game or event should visit the Gate A Guest Serviceslocation at Section 100. Guests inquiring about lost items at previous games/events should call the Lost andFound hotline at 313-262-2999. Everything reasonable will be done to locate the legal owner, and return theproperty to them. If the owner cannot be located the unclaimed property will be disposed of according toState Law Act #238. Ford Field cannot be held responsible for lost or damaged items.LOST GUESTS AND CHILD ID WRISTBANDSIf a Guest is lost or is looking for a lost guest during a game/event please report to the Gate A Guest Serviceslocation at Section 100 for assistance. In an effort to decrease the possibility of separation, all parents areencouraged to sign up their children for the Child Registration program. After registering at any GuestServices location, children will receive a wristband with his/her seats and parent’s cell number on the inside ofthe band that will assist the staff in helping children find their parents.PARKINGFord Field, in partnership with local parking operators, manages 5,000 parking spaces surrounding FordField. There are also numerous privately operated parking facilities (30,000 spaces) within a 20 minute walkto Ford Field. For additional parking information, please contact Ford Field at 313-262-2000 or log onto www.fordfield.com. Parking maps are available at the Guest Services locations.GENERAL PARKINGParking facilities adjacent to Ford Field and Comerica Park are available during games/events on a first come,first serve basis. The Ford Field Parking Deck and Lots 4, 5 & 6 are managed by Ampco Parking. Lots 1, 2, 3,and the Lions/Tigers Garage are the closest lots managed by Olympia Entertainment. There are numerousparking lots surrounding Ford Field that operate public parking. We have compiled a listing of preferred lotowners and contact numbers which may be found on the Ford Field Parking Map and the Ford Field website.Access to parking facilities is generally three hours prior to kick-off. Vehicles will be directed into spaces andreserving spaces is not allowed. Grilling and re-entry access is prohibited in parking facilities adjacent to FordField. Light tailgating may be allowed.TAXICABSThe taxicab drop-off and pick-up staging area is located on Adams St. between Witherell & John R. All taxicabsare asked to drop-off and pick-up in this reserved area. For services contact Checker Cab at (313) 963-7000.LIMOUSINESLimousine drop-off and pick-up is located on Montcalm between Witherell and Brush. After dropping offguests, limousines are required to park in an alternative location. Staging for pick-ups on Montcalm will beginat the start of the fourth quarter.TOUR/GROUP BUSESTour/group bus parking is located on the north Fisher (I-75) Freeway Service Drive, north of Comerica Park andFord Field, at the direction of Ford Field Traffic Directors.SHUTTLESThe shuttle van and mini bus staging area is located on Adams Street, between Witherell and John R. Shuttlesmay drop off and pick up their guests in this area. This is strictly a staging area, not a parking area. Drop-offscan begin two hours before game time. Staging for pickups will begin at the start of the fourth quarter. Pleasecontact area venues for their shuttle service availability.TAILGATING AT EASTERN MARKETEastern Market parking is available through the Eastern Market Corporation during Detroit Lions Homegames. They provide the largest tailgating location closest to Ford Field and accommodate 750 spacesnortheast of the stadium. The lots are a ten minute walk from Ford Field, and a shuttle runs every ten minutes.Tickets are $30 for tailgate parking and $10 for parking only. Shuttle service is provided by the Detroit Deptof Transportation (DDOT) at a fee of $5 for round trip service. Tailgate and parking lots open four hours priorto each game and close two hours after the game ends. Please note that there is no tailgating for preseasongames. Contact Eastern Market for questions at 313-833-9300 or log on to www.DetroitEasternMarket.com.PARTNER COMPANIES/STAFFFord Field has retained outstanding partners to ensure every aspect of your visit is world-class.Ampco System Parking manages the Ford Field parking properties which include the Parking Deck and Lots4, 5 & 6. Ampco is an industry leader in the operation of parking facilities. They are committed to providingthe highest standard for customer service as well as client service. Ampco manages all types of facilitiesaround the country including airports, universities, office complexes, hotels, hospitals and shopping malls. Tocontact the Ampco office at the Ford Field Parking Deck please call (313) 262-2871.Levy Restaurants is the official caterer for Ford Field Suites, Club Dining, Events and General Concessions.Levy Restaurants in an internationally-recognized company headquartered in Chicago with severalrestaurants, stadiums and arenas across the U.S.Ford Field’s crowd management, event management and building security is provided by S.A.F.E.Management. S.A.F.E. is a specifically tailored event & crowd management company that specializes insport facility and special event management, providing trained Ushers, Ticket Takers, Guest Services &Security positions, emphasizing guest service. The goal is to provide all guests and fans of the Detroit Lionsand Ford Field the most pleasant experience possible by creating and maintaining an enjoyable and S.A.F.E.environment, communicating correct information and promoting a professional image.Ford Field ranks top among all stadiums in providing a clean and safe environment. The goal of theHousekeeping & Conversions department is to ensure the highest degree of satisfaction. Several companiesassist with housekeeping including Knight Facility Management and Jani-King.PAY PHONESPay phones are located at the following locations on the lower concourse:. Gate A - adjacent to escalators . Gate G - adjacent to southeast elevatorsTHE PRO SHOP/ LIONS MERCHANDISEOfficial Detroit Lions merchandise is available to purchase at Ford Field or online at www.DetroitLionsStore.com. The Detroit Lions Pro Shop is located on the lower concourse of the stadium near Gate A in the mainatrium at section 100/101. The Lions Pro Shop is open during home games and large events and during theweek, Mon. through Fri. from 10:30am-3:30pm. Additional retail kiosks are located throughout the stadium.RADIO BROADCASTTune in to the Detroit Lions flagship station, The Ticket FM 97.1, for traffic updates and Lions pre- and postgamecoverage.RE-ENTRY POLICYRe-entry is not permitted during Detroit Lions games and large events. There will be a limited re-entry policyfor guests with emergency medical conditions. Please report to any Guest Service location for additionalinformation.RESTROOMSFord Field has 105 restrooms most of which are ADA accessible. This includes 13 family restrooms which arefor parents/guardians with children and disabled guests only.THE ROAR ZONEFan seating section located in the upper level end zones at Sections 315-321 and 341-347.ROARYRoary is the Detroit Lions mascot and available for both public and private appearances. Roary may also visita guests’ seats on a Lions’ home game day as long as the appearance is coordinated two weeks prior to gameday. Roary may also be found pre-game at the Kids Zone at Section 337/338. Roary is available for birthdays,holiday parties, parades, corporate or charitable events. Roary’s appearance fee is determined by the length oftime requested and the drive time to and from Ford Field. Interested parties should call 313-262-2248 or e-mailRoary@DetroitLions.com for rates and availabilities. It is recommended that all Roary appearance requests beon organization letterhead and arrive at least 4 weeks prior to the event date. A request form is on the www.DetroitLions.com/roary website and also can be mailed to the address below. Roary’s appearances are limitedto the state of Michigan. Due to the many number or requests, Roary will do his best to accommodate asmany appearances as possible.Roary, the Detroit Lions’ MascotDetroit Lions/ Ford Field2000 Brush Street . Suite 200 . Detroit, MI 48226Email: Roary@DetroitLions.com . Fax: 313-262-2239ROOFTOP SUITEHost your VIP Tailgate Party on the rooftop of the former J. L. Hudson’s Warehouse Building where you willenjoy a breathtaking “penthouse” view of the Lions playing field! This pre-game party package is ideal forgroups of 100-200 people and includes a traditional tailgate style lunch and Premium Club Seats with accessto our exclusive Club Lounges & Cigar Bar for all of your guests. The Rooftop suite also hosts a private postgameparty after Lions home games. Located on the 7th floor, guests must have the proper credentials anda stadium ticket to access the Rooftop suite. Please contact the Ticket Sales department at 313-262-2002 forrental prices and availability.SIGNS / POSTERSGuests are welcome to display signs in the stadium during events, provided they are not in poor taste,political, offensive, profane or any advertisement. The poster should not impede another guest’s view of theplaying field, cause a disturbance among other fans, or cover any stadium signage. Ford Field reserves theright to confiscate any sign or poster. No banners or posters with poles are permitted.SMOKING POLICYFor the health and comfort of our guests, smoking is not permitted in Ford Field. Guests who fail to complywith the policy after appropriate warnings may be subject to ejection. During Lions home games, smoking isgenerally permitted in the following areas:During the entire game:Gate A - outside on the deck above the Ticket office. Enter through the Executive Entrance.Gate ENorth Patio Terrace–2nd Level near Section 232/233 (weather permitting).30 minutes after kick-off:Gates C, D and GHalf-time only:Gates B and F; and at the Brush Street roll-up doors (weather permitting).Post game:Cigar Bar inside the North Club for Club and Suite guests only.SUITESEntertain with style and ease in a Ford Field Premium Suite. Guests will enjoy a private party suite withintimate sightlines, oversized plush leather seating, gourmet food and beverage service, preferred parking,access to our private Club Lounges and Cigar Bar and more! Please contact the Suites Sales department forleasing availability at (313) 262-2111. There are a total of 132 suites in Ford Field with 115 suites housed onthe south side of the stadium and 17 on the north side (NS). Guests wishing to get in contact with a Suiteholder on game/event day should visit any Guest Services locations who will call the Suite for permissionto issue a Suite guest pass. Suite owner information is confidential. Suite Will Call is located at Gate G at theMedia/Suite entrance.TEXT ASSISTIf you have a problem or wish to report an unruly fan to Ford Field Stadium Operations you can use yourmobile phone to text “LIONS” issue and location to 78247. Stadium operations personnel willrespond to your request via text message. The Text Assist service is operational on Ford Field game and eventdays only. There is no charge to use the service. Text Assist is a standard rate message service which meansyou are only charged by your wireless provider in accordance with your current text messaging contract. Wewill not sell, share or otherwise disclose any mobile numbers unless required to do so by law.TICKETSFORD FIELD TICKET OFFICEDuring Detroit Lions home games and large events:Tickets for day of game/event:- The Ticket Office windows are located outside of Gate A on the southwest side of the stadiumon Brush St. (unless otherwise designated). Guests may purchase tickets for the game or eventhappening on that day and/or pick up will call tickets at any of the available windows.- The Ticket Office/Gate A windows normally open three hours prior to kick off/event start time. Timesare subject to change.Tickets for upcoming game/events:- The Advance Ticket window is located inside of Ford Field at the Gate A Atrium located on the sideof the escalators by Section 100. Tickets for upcoming events may be purchased. The Advance Ticketwindow is open at gate opening and can stay open until the end of the game/event (Subject tochange).During regular business hours:- The Ticket Office is located outside at Gate G on St. Antoine St.- Ticket customers may park in the 20-minute lot if available on the corner of St. Antoine & Beacon orin the Ford Field Parking Deck.- Office hours are Monday through Friday from 10:00 a.m. – 6:00 p.m. (Subject to change).- Guests may call 313-262-2002 or log on to www.DetroitLions.com/tickets for more information.TICKETMASTERFord Field utilizes Ticketmaster for outlet ticket sales throughout the area. Tickets may be purchased at allTicketmaster outlets, www.Ticketmaster.com or charge by phone at 1-800-745-3000. Tickets may also bepurchased in person at the Ford Field Ticket Office Monday – Friday from 10:00 a.m. and 6:00 p.m. (Subjectto change).TICKET POLICIESDUPLICATE/COUNTERFEIT TICKETSIf duplicate or counterfeit tickets exist, please notify an usher or Supervisor who will take both sets of ticketsto the outside Ticket Office at Gate A for a resolution.INFANTS/CHILDRENChildren two (2) years of age and under will be permitted to enter Ford Field for Detroit Lions home gameswithout a ticket. They must be seated on a parent or guardian’s lap and must not interfere with the sightlinesand/or enjoyment of other fans. Strollers and car seat carriers are not permitted. All patrons three years oldand older must have a ticket to gain entrance into Ford Field for Detroit Lions games. Ford Field reserves theright to modify this policy at any time.LOST OR STOLEN TICKETSGuest with tickets which are lost, stolen, or destroyed may report to the outside Gate A ticket windows. Ongame or event day, the Ticket Office will be able to assist three hours prior to the start of the event unlessotherwise designated. The Ticket Office will attempt to resolve the ticket issues. This policy also applies totickets that are presented at the Ford Field entrance gates bearing the wrong date. If possible, guests shouldcontact the Ticket Office prior to the event date for resolution.REVOCABLE LICENSEA ticket is a revocable license. It may be revoked and admission refused at the sole discretion of Ford Field andthe Detroit Lions. Ford Field and the Detroit Lions reserve the right, without the refund of any portion of theticket purchase price, to refuse admission or eject any person whose conduct is deemed disorderly or fails tocomply with the terms and conditions contained therein.RISKGuests are at their own risk with respect to the dangers incidental to football games and other eventswhether occurring prior to, during, or after the actual game or event. Ford Field and the Detroit Lions are notresponsible for lost, stolen, or damaged property.SCALPING ORDINANCEThe resale of tickets is not permitted on Ford Field grounds. Ticket Scalping is defined in the 1984 Detroit CityCode, Section 5-1-3 and Michigan Compiled Laws (MCL), Section 750.465.WILL CALL TICKETSOn game and events days, Will Call tickets may be picked up at any available window outside at Gate A,starting three hours before the start of the event. Guests may not leave tickets or other items at Will Call forother guests.ZERO TOLERANCEThe Detroit Lions and Ford Field will revoke the season tickets of those individuals whose conduct isdetermined inappropriate. Please be aware that the Season Ticket Holder is accountable for the conduct ofhis or her guests. Should a guest using the season tickets behave in unacceptable ways, the season tickets willbe revoked, even if the Season Ticket Holder is not directly involved. We invite you to report any unruly andunacceptable conduct to Ford Field security.TOURSWe invite you to visit Ford Field for a behind-the-scenes tour. Get a peek at a Ford Field suite, the Lions lockerroom and walk down the tunnel to the field and stand on the turf for a player’s view of the stadium.Ford Field Tours are offered at 11:00am and 1:00pm on Mondays, Thursdays and Fridays from June – December.From January – May tours are offered twice a week on Mondays and Fridays. Each tour will start from theTicket Office on the 2nd level, and will last approximately one hour. Tour prices are $7 for adults and $5for children and senior citizens. Groups of 25 or more can schedule a tour by calling 313-262-2396. Tourswill not be conducted on weekends, large event days and major holidays. Tours are subject to cancellationand routes may vary according to availability. Please call the tour hotline at 313-262-2100 for additionalinformation or log on to www.FordField.com.