INTERNATIONAL SOS – CLINICAL PROCEDURE

PROCEDURE(S)The administrative process for RCNA business units may vary slightly, as such thefollowing processes are highlighted:EventsThe following information provides a guide to refunds for a delegate to an eventrequesting refund;If a cancellation notice is received greater than 28 days before the conference orevent, a full refund will be givenIf a cancellation notice is received 7 to 28 days before a conference or event, arefund will be processed less an administration fee of $100If a cancellation notice is received less than 7 days before a conference or event,no refund will be given.An organisation may send an alternative delegate if registration has been paid infull and the registered person is unable to attend due to unforeseencircumstances.The following information provides a guide to refunds as an exhibitor at an event,conditional on terms of agreement between RCNA and third party, e.g. caterer’s terms,venue hire terms, booth build terms etc., which may vary from event to event;Cancellations made more than 12 weeks from commencement of the event willreceive a full refund less an administrative fee of $100Cancellations received between four weeks and 12 weeks from thecommencement of the event will incur a fee of 25% of the total booking madeNo refund will apply to cancellations received less than four weeks prior to theevent.MembershipThe following information provides a guide to refunds for membership dues, as a resultof a member’s request for cancellation of RCNA membership;In the first instance, the request for refund needs to be directed to themembership services team on freecall 1800 061 660.The member will be advised to submit the request in writing to the MembershipServices team.In some instances refunds will attract an administration fee. The administrationfee is equivalent to two months membership fee. This will be determined by theMembership Services Manager and approved by the Director.Finance – RCNARefundDate of Approval 22/12/11Approved by: Chief Executive Officer22 December 2011 Page 2 of 3Uncontrolled if printedDate for review: Periodical