INTERNATIONAL SOS – CLINICAL PROCEDURE

Professional DevelopmentThe products and services offered by the Professional Development Services that incurapplication fees are:RCNA APEC Online ProgramWorkshopsEndorsement ApplicationsAccreditation ApplicationsIT Online ProgramMedicare Item 10997 “Online Learning Program for Practice Nurses andAboriginal Health Workers”.The following information provides a guide to refunds requested for services providedby Professional development services; (below will be conditional on terms of agreementbetween RCNA and third party, e.g. caterer’s terms, venue hire terms, booth buildterms etc. – may vary from event to event)If an application fee has been paid prior to an event or commencement of aprogram and a refund is requested on or before 4 working days prior to thecommencement date of the event or program, a full refund will be issuedIf the application fee has been paid prior to an event or program and a refund isrequested less than 4 working days prior to the date of the event or program, a$60 administration fee will be chargedPayment Method Credit card - where a Credit Card or Direct Deposit payment has been made, therefund will be processed using the same payment method. If the refund attractsan administration fee this will be deducted prior to the refund being processed.Cheque - where a cheque for full payment has been received and banked byRCNA, the refund will be processed by cheque and forwarded to you by post. Ifthe refund attracts an administration fee, this will be deducted prior to therefund cheque being issued.FORM(S)N/AREFERENCE(S)N/ALINK(S)Instrument of DelegationREVISION HISTORYDate:Description of revision:22 December 2012 Initial ReleaseFinance – RCNARefundDate of Approval 22/12/11Approved by: Chief Executive Officer22 December 2011 Page 3 of 3Uncontrolled if printedDate for review: Periodical