Retail EnvironmentsFinding the sizzle to go with the steak.By Dan FerrisiIn the quest to sell goods <strong>and</strong> services,retailers employ multifarious strategies,such as placing products near the cashregister to tempt people into last-minute,impulsive purchases. And, of course, everybodyis aware of the power of advertising:the ability to create a need wherenone might previously have existed. Amore sophisticated technique is to grabshoppers’ eyes with digital signage, orperhaps comm<strong>and</strong> their attention withcrystal-clear audio. When your shoppingcenter is tech-centric, it becomes a stimulating<strong>and</strong> fun place to be. Examine thefollowing survey of construction activity,<strong>and</strong> see where AV finds its home.In Horsham Township PA, a new shoppingcenter is in the offing. In May, finalapproval was granted to Horsham GateShopping Center, which will encompass123,000 square feet. Plans call for theproject to include eight or nine shops<strong>and</strong> a high-end grocery store, as well asa bank. At the time of writing, no specificswere available about the tenants.The township has been involved with thisproject for almost two years.sion <strong>and</strong> renovation project. Comprising778,000 square feet <strong>and</strong> featuring 175outlet stores, Prime Outlets InternationalOrl<strong>and</strong>o is the largest outlet shoppingcenter in the southern United States <strong>and</strong>second largest in the country. It boastsa mix of designers <strong>and</strong> br<strong>and</strong> names, includingBetsey Johnson Outlet, HUGOBOSS Factory Store, Kenneth Cole, SaksFifth Avenue OFF 5TH, Victoria’s Secret<strong>and</strong> the only Neiman Marcus Last Calllocation in central Florida.In the Chicago suburbs, a shopping center,The Arboretum of South Barrington,will open in September. No corners arebeing cut on l<strong>and</strong>scaping: A total of 2700trees <strong>and</strong> 30,000 shrubs, perennials <strong>and</strong>grasses will adorn the 86-acre center,which will cost about $200 million. Theinitial phase of the outdoor mall, knownas a lifestyle center, is roughly 80% occupied.By year’s end, some 40 stores <strong>and</strong>restaurants will be open for business.The newest retailers to ink leases includeAnna Shea Chocolates, Francesca’s Collections<strong>and</strong> Sur La Table.A new mall, The Avenue Forsyth, hasopened its doors in Cumming GA, but itis only the first of three planned retail centerstargeting the wealthy communities inthe vicinity. The Avenue Forsyth has about50 stores, anchored by Barnes & Noble,DSW <strong>and</strong> an AMC Theatre. Two luxurymalls are also in the works: Prospect Parkin Alpharetta <strong>and</strong> Taubman Centers Inc.’sproposed mall in Cumming. Prospect Parkis a 540,000-square-foot retail center; aWhole Foods <strong>and</strong> 16-screen AMC Theatrecomplex could open there in 2009. Theproject is approximately 60% leased, withletters of intent for another quarter.The proposed Taubman mall is less defined,with no retailers announced. Taubmanhas proposed a $1 billion luxury mall,Largest, Most ElaborateA pair of empty car lots could becomethe largest, most elaborate shopping centerin Gig Harbor WA come next year.Dubbed Olympic Towne Center, the developmentwill exp<strong>and</strong> on a current centerwhere a Key Bank <strong>and</strong> Dairy Queen nowsit. Anticipation is building: Around 60%of Olympic Towne Center’s unbuilt buildingshave been pre-leased by national <strong>and</strong>regional businesses. The center will boasta 64,000-square-foot building to house adepartment store, a new restaurant <strong>and</strong>,potentially, a 50-room boutique hotel. Theshopping center has been in the planningstages since 2006.Prime Retail, an outlet shopping centerdeveloper, has unveiled Prime Outlets InternationalOrl<strong>and</strong>o, a $300 million expanhotel,class “A” office <strong>and</strong> residential unitsto open late in 2011. The Avenue Forsythis targeting a lower price point, featuringChico’s <strong>and</strong> Coldwater Creek, <strong>and</strong>restaurants such as Jim & Nick’s BBQ<strong>and</strong> Chick-fil-A. There is also Ann Taylorfor women <strong>and</strong> Jos. A Bank for men. Themovie theater will have 12 screens.Proud HeritageIn Columbus OH, the first tenants ofa planned shopping center, costing $4.1million, are open, months ahead of theproject’s second phase development.Heritage Square Marketplace is anchoredby a 16,000-square-foot Save-A-Lot grocerystore <strong>and</strong> discounter Simply FashionStores Ltd. With Heritage Square’sfirst 19,000-square-foot phase finished,this Fall, ground will be broken on anadditional 12,000 square feet of commercialspace. A vacant eight-unit apartmentbuilding was torn down to accommodatethe expansion. The project is part of alarger effort to draw retail to underservedneighborhoods near downtown.Courtl<strong>and</strong> Commons, situated besideFood Lion in Courtl<strong>and</strong> VA, has modifiedits expected completion date from Springof this year to early 2009. The shoppingcenter, on a nearly 8500-square-foot site,will accommodate seven 1200-square-footsuites, but only one of the suites has beenleased. China House is on board for theshopping center, <strong>and</strong> Hardees, whichshould be open before the actual shoppingcenter, is planning to reside on thecorner of the property. Construction onthe seven suites will not commence until50% of the leases have been inked. Service-typebusinesses, including s<strong>and</strong>wichshops <strong>and</strong> a cleaner, are being sought.Courtl<strong>and</strong> Commons is modeled on asimilar shopping center in Moyock NC62 <strong>Sound</strong> & <strong>Communications</strong>www.sound<strong>and</strong>communications.com
dubbed the Shoppes at Moyock, whichincludes shops such as The Java Deli.Jolly GiantBy the year 2010, Adamstown PA arearesidents will have access to a 57-acreshopping center, called Cocalico Commons.A 76,000-square-foot Giant FoodStore <strong>and</strong> a 117,000-square-foot Lowe’shome improvement center are tentativelyscheduled to open there. Negotiations foran as-yet-unnamed 124,000-square-footanchor store are continuing. Plans entail2000 parking spaces <strong>and</strong> five commercialparcels for restaurants <strong>and</strong> banks.In Gainesville VA, construction is nearingcompletion at The Shops at Stonewallshopping center, which will be anchoredby Wegmans supermarket. The developerclosed on the acquisition of roughly 37acres of l<strong>and</strong> in May 2007 with plans for a317,076-square-foot community shoppingcenter that includes a 140,000-square-footWegmans. When finished, the center willfeature 27 stores, restaurants, banks <strong>and</strong>shops. The center also will include suchmerchants as Staples, Michaels, Ross,Dress for Less <strong>and</strong> Bed, Bath & Beyond.In Irvine CA, an Asian-themed shoppingcenter will feature multicultural cuisine,including the Korean BCD Tofu House,the Beverly Hills-based Tokyo Table restaurant<strong>and</strong> Beard Papa’s. The 25,000-square-foot H Mart, the first in OrangeCounty, will anchor the two-story DiamondJamboree Shopping Center. At thiswriting, the supermarket was planned foran early <strong>July</strong> opening, but other stores, includingthe Guppy Tea House Café, wereexpected to have been open already. Thecenter should be fully in business, with42 tenants, in mid-September. The centeris about 70% leased, with the remainingspots for a bank, restaurant, retailer, dentaloffice <strong>and</strong> law office.When customers enjoy shopping at yourclient’s mall or retail center, they are moreapt to return. Most every shopping meccaoffers a range of products <strong>and</strong> services. Assuch, immersive AV just might be the criticaldistinguishing factor.n‘Beauty’ of Technology(Continued from 41)out that Color Kinetics lighting,the ceiling material, avintage ch<strong>and</strong>elier <strong>and</strong> terrazzofloors were other elementsthat served to maintaina consistently high qualitythroughout the space. “Afterwe designed the ribbon, we designedthe cove ceiling.” Barrisolinstalled its own br<strong>and</strong>edStretch Fabric ceiling material.“This membrane hides the fixtures<strong>and</strong> creates a glow. Butwe didn’t want light to hit thered wall because it would haverefracted red light all over thestore.Graze The Wall“The light had to comestraight down, graze the wall<strong>and</strong> not flood the wall. In fact,the client was most concernedabout people looking red in abeauty store. And that neverhappened because the lightingworked perfectly.” Thelarge display case on the leftwall has all backlit glass withColor Kinetics lighting. Thus,lighting is a key component inthe store’s makeover.On your journey throughthe store, you’ll be walkingon a custom terrazzo floorcomprised of marble chipswithin a matrix. And as youstroll, you’re sure to notice anantique, six-foot-high, ornatech<strong>and</strong>elier comprised of about100 19-inch cylinders. “Wefound it in an antique storein Montreal,” related Leitch.“It reflects the connection betweenthe old original buildingfaçade <strong>and</strong> the newly remodeledstore. It’s kind of an apexof the journey through thespace. It ties the old <strong>and</strong> thenew together.” Specifically, thisspace has been the home ofElizabeth Arden’s famed RedDoor since 1930. It’s housedin the Aeolian Building at 54 thStreet <strong>and</strong> Fifth Avenue.Historic BuildingInformation from New YorkCity’s Department of Records(www.nyc.gov.shtml) aboutthe historic building bringsus further into Arden’s historybecause the building wasconstructed in the mid 1920s<strong>and</strong> derives its name fromthe Aeolian Company, whichmanufactured roll-operatedinstruments. <strong>Sound</strong> familiar?Recall, then, the Aeolian musicboxes <strong>and</strong> player pianos,among other instruments.Thus, the ch<strong>and</strong>elier is rightat home, housed in a buildingthat harkens back to thenostalgic, ornate commercialbuildings of the ’20s, with theAeolian’s fanciful rounded corner,curves <strong>and</strong> angles—a farcry from today’s sleek glass<strong>and</strong> clean-lined office towers.How: Business(Continued from 24)associated with effectivemedia use is associated withhuman communication. Thesecond problem area is skilllevel, followed by inadequatetechnology.After I gather the informationfrom my observation,<strong>and</strong> from a few interviews,I put together a report thatcontains the findings <strong>and</strong>recommendations that Ibelieve will improve theeffectiveness of their mediause. My softly worded, 50- to100-page, but to-the-pointreport provides a holisticrendering that enables theleadership, <strong>and</strong> the mediateam, to underst<strong>and</strong> howthey are currently usingmedia <strong>and</strong> how they couldIn addition to the interviews<strong>and</strong> sources mentioned here,we also want to acknowledgetwo very helpful people behindthe scenes: ElizabethDePace, marketing coordinator,Highl<strong>and</strong> Associates,<strong>and</strong> Lynn Stefanelli, publicrelations manager, McCannSystems.neffectively use media to addressa wide assortment oftheir communication needs.This is a very small sliceof the approach I typicallyemploy to help a house ofworship to underst<strong>and</strong> mediause. There is much more tosay regarding this importanttopic.In Part 3, we will lookmore in-depth at the type ofinformation I provide in thereport to worship leaders. Ibelieve that effective humancommunication in t<strong>and</strong>emwith appropriate media usewill significantly enhance theworship experience. But Iwould like to know what youbelieve. Send your thoughtsto dlee@testa.com. n<strong>July</strong> <strong>2008</strong> 63
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Vol. 54 No. 7July 21, 2008Beauty of
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Standing in front of an exhibit, st
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EXPERIENCE MORE .: INNOVATION :.Thi
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