PSI 2011-049 - Inside Time

UNCLASSIFIED PAGE 116.2 If the prisoner is subject to, or likely to be subject to, public protection restrictions (includingan identified risk of intimidating victims or witnesses), or is provisional Category A/CategoryA prisoner, a member of staff should make the call on the prisoner’s behalf, checking thatthe recipient is willing to receive the call in the first instance.6.3 Where a prisoner is making the call a personal identification number or PIN will be requiredand the account credited with funds before a call can be made. A call made on reception orin the first night accommodation can be funded in two ways or a combination of both:(a)(b)by the use of one generic PIN account, pre-funded with credits which are paid forfrom public funds to enable them to make a short call;after signing the Communications Compact, the prisoner is put on the PINphonesystem with their own personal account and PIN credits are issued as an advance.6.4 With both options the call will be recorded. If a prisoner wishes to make a legal call theonus will be placed on the prisoner to inform staff that they wish to make such a call. Onreception calls to legal advisers must not be made via a PINphone until a prisoner’sPINphone account has been properly set up. A member of staff must first ring the numberprovided by the prisoner to verify that the number is a bone fide legal number.Communications Compact6.5 Copies of the communication compact are available on the National Security Framework(NSF).6.6 Wherever possible, prisoners must agree and sign a copy of the Communications Compactbefore making their first call. Failing this the Compact must be signed before the prisoner isissued with their own personal PIN number. The Compact must be explained to allprisoners and if a prisoner has reading difficulties the Compact must be read to them andsigned by the member of staff. The prisoner should also sign that this action has beenundertaken to evidence that they were present when the Compact was explained to them.6.7 Prisoners will be required to differentiate between social numbers to be placed on the“open” side of the PINphone system and legal and confidential access numbers on the“restricted” side on the Compact. It remains the responsibility of the prisoner to distinguishbetween social and legal/confidential access numbers in the first instance and the Compactmay be used for evidential purposes to this effect.6.8 Once signed the document should be stored in such a way to ensure that it is readilyaccessible. This document could be stored with the prisoners‟ core record or security filealthough a consistent approach to storage across the establishment is recommended.6.9 Where the Person Escort Record and the police/CPS MG6 form identifies the need forspecific restrictions to be placed on the prisoner’s communications the prisoner must bereminded that they must not seek to contact those named persons either by telephone orletter.General access6.10 Prisoners must be given access to the PINphone during association and at other suchtimes as are reasonably practicable, depending on the nature of the establishment'sregime. The time available for using the phones must not normally be less than two hourseach day.PSI 49/2011 UNCLASSIFIED ISSUE DATE 26/09/2011