A CALL TO ARMS - National Association of Professional Allstate ...

point, most commonly a wireless router,is connected to your broadband modem.You can use your own wireless router ifyou already have one or there are selectrouters that are designed for simple setup.These routers offer enhanced batterylife for the handset as well as ensuringvoice calls are carried with the utmostcall quality. The routers sold by the cellphone companies also have commonlyavailable data features found on standardrouters, and work with the user’s existingbroadband connection.For more information, you can checkwith your wireless carrier to see whetherthey support this service and the costsassociated with adopting this new andexciting technology.Unlimited HotSpot Calling (Wi-Fi):has been honored by Andrew Seybold,Frost & Sullivan, Laptop Magazine andthe New York Times as one of the mostinnovative products of 2007.Advantages• Improved coverage - Cellular overWi-Fi gives subscribers the indoor coveragethey demand in the places wherethey spend most of their time, at homeand at the office.UMA - Wi-Fi Calling Network Architecture• Broadband data rates - Cellular overWi-Fi enables subscribers to receive atrue broadband experience for their mobiledata and IMS services.• Lower costs - Depending on the serviceprovider, mobile voice, data and IMSservices accessed via Wi-Fi will typicallyhave lower charges than when accessedvia the outdoor cellular network.Disadvantages• Faxing – Currently the ability to faxis not an option. However, services suchas eFax and MyFax are typically availablefor less than the cost of a fax line.• Home Alarm Systems – Some homealarm systems are not compatible withthis technology, but most are.This article was written by Tom Kokkines.Tom is a 15 year veteran of the wirelessindustry. To find out more information onthis technology, go to http://www.partnerpages.com/Wi-Fi.Announcing the Agent-to-Agent Referral Contest…Win a $250 American Express card Just in Time for Christmas!Here’s one more reason to keep your transfer-out customers in the in the hands of an experienced agent. From now until December 1, 2009,we’ll put your name in a drawing for a $250 American Express gift card for every transfer-out you refer to the NAPAA Agent-to-Agent Hotline.The more transfer-outs you refer, the better your chances to win.The bottom line is that your customers are the real winners because NAPAA will refer them to an experienced agent, who will providethem with exceptional service. Plus, all agents are eligible to win the gift card.How does the NAPAA Agent-to-Agent Referral hotline work?It’s easy. When one of your customers asks for your help in locating an Allstate agent in another state, you simply call and ask for a referral.You can also submit a request online at www.napaausa.org and we’ll respond by email. When we receive your request, we searchour database for an eligible agent nearest your customer’s destination. While we prefer using a ZIP code, we can also search by city name.It works great and customers appreciate their agent going the extra mile by helping them find an Allstate agent.At NAPAA headquarters we receive lots of compliments about the program. It’s not all about the easy money the receiving agent earns ona transfer-in; it’s more about doing the right thing for your customer. Picture yourself in your customer’s shoes, would you want your insuranceagent or his staff to simply tell you to call just “any agent” when you get to your final destination?So, next time you get a transfer-out, call us. Let us show you how it works.If your staff handles all your service work, have them call us. We can help you provide outstandingcustomer service. And, best of all, this is a free service. Here’s our toll free number: (877) 627-2248.16 — Exclusivefocus Fall 2009