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12 Ways to Teach Your Team toTHINK LIKE OWNERSby Jim SullivanOne of the best ways to focus your hourly team onhow to improve service, sales, and costs is to aligntheir thinking to the manager or owner mindset.Of course, crew can't realistically be expected toamass all the insight that managers and ownershave - they know a lot. But there are mindsetbasics that everyone on the team should share.Here's a list of the 12 essentials:1. Financials 101Every crew member and manager should knowthe average profit on the dollar in your companyand also what your biggest costs and highestprofit margin items are.2. The importance of sellingCompanies don't grow until somebody buyssomething.3. Manage time wiselyYou can do anything but you can't do everything.4. Get the product right"Quality goes in before the name goes on."5. Habitual consistencyNever get bored with the basics.6. Don't compromise standardsWhat you permit, you promote.7. Walk in "stupid" every dayBusiness is both a free circus and a free universityif we just pay attention.8. Getting things accomplished should not bea grindIf it's a struggle every day in your establishments,there's a leadership problem.9. A bird in the hand is worth two in the bushInvest in keeping and growing current customersas much as you do getting new ones.10. Great marketing can kill a bad businessSpend as much money on service training as youdo on advertising.11. Volume can hide a multitude of sinsNo matter how busy you get, find ways tocontinuously improve.12. Exert constant, daily pressure to improveThe path to excellence is paved with incrementalgains.Is your team aligned to this mindset and does their behaviourreflect it? If not visit www.Sullivision.com and search the tab called"Improving Performance" for 10 more articles, 4 new videos and 3podcasts on the topic. All free. Jim Sullivan is a popular speaker andconsultant. You can follow him @Sullivision on Twitter or email him atjim@Sullivision.com.36 The Publican