Making a Difference - Equal Employment Opportunities Trust

About the authors 2ContentsIntroduction 3Why employ Māori? 4Attract and retain the best of the talent pool 4Improve customer service and increase market share 4Strengthen workplace morale and productivity 4Improve teamwork and understanding 5Create new products and services 5Build profitable partnerships 5The size of the Māori economy 5Comply with legal requirements 7Expand the bottom line 7How to tap the potential of Māori 8Recruitment 8Selection 10Induction 10Training and development 10Remuneration 12Retention 12Understanding the Māori world 14Karakia 14Pōwhiri 14Hui 14Tangi 15Hongi 15Mihi 15Waiata 17Marae customs 17Books 17Working with Māori businesses 18Purpose 18Principles 18Practices 18Performance measurement 19Questions to consider when working with Māori 19Frequently asked questions 20Where to next? 22Glossary 23References 24Workplace examplesWestpac – Banking on Māori 5Living Earth – Consulting with Māori 7Whānau interviews – What to expect 9O-I New Zealand – Looking to the future 10NZAS – Prioritising safety 11Toll NZ – Incorporating Māori ritual 15Ngai Tahu – Understanding the business perspectives of a Māori organisation 17Ministry of Social Development – Valuing culture 19TVNZ – Monitoring ethnicity 21