Procedure for Joint Management of Complaints and Safeguarding ...

4 Training and EducationJoint education on the use of this protocol and the ‘thresholds’ for raising safeguardingconcerns and Trust complaints procedures will be undertaken by the Specialist Nursesand Midwives for the Adult/Children and Maternity Services and Patient Relations5 Equality and diversityThe Trust is committed to ensuring that, as far as is reasonably practicable, the way weprovide services to the public and the way we treat our staff reflects their individualneeds and does not discriminate against individuals or groups on any grounds. Thisdocument has been appropriately assessed.6 Monitoring complianceStandard / process / issueNumber of SafeguardingConcerns reported to PatientRelations as a potentialcomplaint.Monitoring and auditMethod By Committee FrequencyNumericalreportPatientRelationsDepartmentComplaintsPanelSixMonthlyNumber of SafeguardingConcerns reported toSafeguarding teams as apotential Safeguardingconcern7 Consultation and reviewThis procedure has been developed in consultation with Named Professionals withresponsibility for Safeguarding of Vulnerable Adults, Children and Maternity Servicesand Patient Relations Manager. The Safeguarding Operational Management Group andTrust Complaints Panel have all reviewed and approved this procedure.8 Implementation (including raising awareness)Safeguarding Named Professionals and Patient Relations Staff will be informed of theapproval of this procedure and any changes identified following implementation. Furtheradvice and guidance will be available from the Trust Safeguarding OperationalManagement Group and Head of Nursing Freeman or Patient Relations ManagerPage 3 of 5