Procedure for Joint Management of Complaints and Safeguarding ...

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9 ReferencesClinical Governance and Adult Safeguarding An Integrated Process. Department ofHealth London Feb 2010No Secrets: Guidance on Developing and Implementing Multi Agency Policies andProcedures to Protect Vulnerable Adults from Abuse; Department of Health 2000Newcastle Safeguarding Multi-Agency policy and procedures (2009)10 Associated documentation• Child Protection and Safeguarding Children: Policies and Procedures• Concerns and Complaints Policy• Safeguarding Adults PolicyPage 4 of 5
Safeguarding and ComplaintsAppendix 1Patient Relations identify SafeguardingConcerns within a Complaint via screeningquestion on Complaint front sheetSafeguarding (Adults or Children)identify concern about care provided byNuTH.Complete Cause for Concern form submitto relevant Safeguarding Team (Adult orChild)Safeguarding Adults/Child/MaternitySpecialist Nurse or Midwife e-mail “PatientRelations” in-box with patient name, MRN(unique identifier) number and DirectorateLogged as “pre complaint”by Patient Relations”Discussion between Safeguarding and Patient Relations toshare relevant information and ensure family contact/liaisonis co-ordinated Complaint Received No Further ActionYESNOComplaints process continues. May benegotiation regarding timescale to enableSafeguarding to completeSafeguarding process continuesCompleted outcome shared with ComplaintsPage 5 of 5
Page 1 and 2: The Newcastle upon Tyne Hospitals N
Page 3: 4 Training and EducationJoint educa

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