Chapter 2 Austria - CEP, the European Organisation for Probation

(1 stands for one full-time equivalent)Staffing levelsProbationworktotalManagementSocialworkAdministrationCleaningNEUSTART - total 482.50 56.50 339.50 72.30 14.22Percentage of 63.21% 42.47% 54.42 95.00% 100.00%female workers%Percentage of parttime36.79% 53.42% 51.02 77.00% 100.00%workers%Average age 44.68 46.56 43.77 45.84 49.72Length of service 13.34 16.34 13.76 13.30 12.38482.49 full-time jobs are staffed with 598 persons.Table 2: The assignment of specialised personnel (social workers) on28 February 2007 in the following areas:Probation Services 192,07 Workshop 2,56Community Service11,70 Crime Victim Assistance 2,20IntermediaryExtra judicial Mediation 58,05 Trial Support 3,30Post-Release-Aftercare 37,03 Assisted Housing 8,22Juvenile Assistance 1,60 Drug Prevention 1,80“Saftladen” Restaurant 3,60 Social Work in Schools 0,51Projects (e.g. ElectronicMonitoring)10,98 Moreover, 775 volunteerswork in the probationservices area3.2.2 Education, training requirements and opportunitiesThe skills and qualifications required from professional social workers in chargeof counselling and support in the individual service areas are evidenced by adiploma from a senior technical college (Fachhochschule) for social work. For allother positions, qualifications required depend on the central tasks and may befrom a wide range of educational institutions. All specialised personnel in theagencies are organized in departments that have regular meetings. Reflection oncases is done in groups (for 5-10 participants) that exist in all the agenciesoffering a framework for an intense weekly exchange on case management. Upto-datejob profiles exist for all functions in the organization, describingobjectives, responsibilities and detailed tasks. Organizational regulationscomprise rules and guidelines, which differ by degree of binding force and