Care Coalition Program Overview - 9Line LLC

USSOCOM Care CoalitionOverviewUNCLASSIFIED• Mission:‣ Provide Special Operations Warriors And Their Families AModel Advocacy Program In Order To Enhance Their Quality OfLife And Strengthen Special Operations Readiness.UNCLASSIFIED– Support The Entire SOF Family – Everyone Qualifies• Wounded, Ill, or Injured And Their Family – Our Primary Focus• Active, Guard, Reserve, Retired, Separated• Family• Survivors– Advocacy For Life– All Encompassing – Pay, Benefits, VA, TRICARE, etc.– Leverage Existing Programs – Government or Non-Government– Unite SOF and Non-SOF Benevolent Organizations– Tenacious Follow-up– Biased Toward ActionKnowing What’s Out There and What’s Not – Getting BothSOCS-FC2

USSOCOM Care CoalitionUNCLASSIFIED• Our Model‣ Focus On The Mission. Partnering With Units - ReturnAs Many Wounded, Ill, Or Injured To Duty As Quickly AsPossible - Operationally Fit And Mentally Prepared‣ Family Security, Safety, And Well-Being Are Critical ToMission Success‣ Accomplish Mission By-Through-With OtherOrganizations (Government/Non-Government) To EnsureThey Provide The Best Service To Our ForcesUNCLASSIFIEDSOCS-FC3

Overcoming ConfusionTypical Wounded WarriorUNCLASSIFIEDUNCLASSIFIEDNon Profit OrganizationSoldier FamilyAssistance CenterTBICaseManagerCareOmbudsmanTBI ScreenersMedicareAmputeeCase ManagerMedicaidFederalRecoveryCoordinatorPatientTransportation OfficeBurnCase ManagerFederalRecoveryCoordinatorVSOSocial SecurityNurseHospital SocialWorkerPEBLOServiceProgramsVet CenterRepresentativeTRICAREHospital WellnessCoordinatorRecoveryCareCoordinatorDoD/VALiaisonSOCS-FCHospitalMentorService PersonnelRepresentativePT/OTUnitRepresentativePhysicianVA HospitalLiaisonDFASDVBICUSSOCOM Care CoalitionCasualtyFamilyUnit

UNCLASSIFIEDUNCLASSIFIEDUS Special Operations CommandThe overall classification of this briefing is:UNCLASSIFIED

UNCLASSIFIEDUNCLASSIFIEDUS Special Operations CommandCare Coalition RecoveryProgramThe overall classification of this briefing is:UNCLASSIFIED

UNCLASSIFIEDSOCS-FCOrganizational ChartUNCLASSIFIEDScott HeintzCCRP Program DirectorHiram OrtizCCRP AdvocatePeter HabichtCCRP AdvocateGreg WalkerCCRP AdvocateJane BaskervilleCCRP AdvocateDouglas DayCCRP AdvocateSean RooneyCCRP AdvocateMike GoodaleCCRP AdvocateMarilyn OkularCCRP LiaisonDesiree HolleyWellness CoordinatorJennifer CarlsonProgram AssistantElise NelsonProgram AssistantMimi MillerProgram AssistantLoAn NguyenBusiness DevelopmentJuan ValentinWWAP Manager

UNCLASSIFIEDSOCS-FCMissionUNCLASSIFIEDLine LLC is committed to providing advocacy servicesand support to Wounded Special Operations ForcesWarriors and their families. The Line team bringstogether a variety of military experience from both theSpecial Operations and medical communities to providecomprehensive support to Wounded Warriors and theirfamilies.

UNCLASSIFIEDSOCS-FCCCRP Enrollment CriteriaUNCLASSIFIED• SI or VSI• Hospitalization for more than two weeks• Not expected to RTD in less than six months• Or, as directed by CC

Ft Lewis, MAMC,Seattle VA,Tacoma, WA14 ServiceMembers3 FamilyMembersFt Campbell,Tulsa, OK KY1 Family Member 3 ServiceOklahoma City/MembersDel City, OK1 Service MemberPortland, TN2 FamilyMembersWright Patterson AFB, OH1 Service MemberBattle Creek VA, MI1 Service MemberErlanger, KY1 Service MemberFrederick, MD1 Service MemberHamburg, NY1 Service MemberWalter Reed Army Medical Ctr21 Service Members2 Family MembersBoston, MA1 Service MemberProject Victory, CA1 Service MemberRichmond, VA2 Service MemberBanning, CA1 Service MemberSan Clemente, CA1 Service MemberSan Diego, CA2 Service Members1 Family MemberLakeside, CA1 Service MemberSurprise, AZ1 Service MemberVirginia Beach/Norfolk, VA3 Service MembeCamp Lejeune/Sneads Ferry, NC4 service Members2 Family MembersFt Bragg/Fayetteville,NC37 Service Members8 Family MembersSavannah, GA3 Service MemberFort Carson, CO1 Service MemberSchofield Barracks WTU, HI1 Service MemberBAMC, CFIFort Sam HoustonSan Antonio, TX9 Service Members5 Family MembersVanderbilt Med Center1 Service MemberAndrews Institute/League City, TX Athletes Performance FL1 Service Member 2 Service MembersHuntsville, AL1 Service Members1 Family MemberHurlburt, Field/ Eglin AFB5 Service Members2 Family MembersFt Benning,Columbus, GA2 Service Members1 Family MemberTampa, FL7 Service Members4 Family Members

UNCLASSIFIEDProgram Components• Mentorship:• Peer mentors are introduced early on in the recovery process ofthe Wounded Warrior and their family.• Provide guidance, feedback, and encouragement.• Are uniquely qualified to discuss the physical, emotional, andpsychological challenges that the newly Wounded Warrior willface in their recovery and rehabilitation – they have truly “beenthere” and know what challenges the road ahead to recoverypresents to both the wounded warrior and the family member.UNCLASSIFIEDSOCS-FC

MENTOR ROAD MAPUNCLASSIFIEDWW Enrollmentinto CCRP-CC LNO recommends assignment ofWW to CCRP-CC approves-CCRP advocate assigned-Advocate initiates detailed actionplan* Coord. w/CC LNO tocontact WW* Meet w/WW & assess situation* Potential mentor identified* Advocate contacts mentor& coordinates visitUNCLASSIFIEDAdvocateNotifies CC LNOof Mentor Plans-Advocate coordinates w/CC LNOto schedule initial mentor/WW meeting* face to face* telephonically, email, txt-Advocate informs WW of who his/hermentor will be (name, background,injury, status)-9Line staff makes travel arrangementsPost-meeting Requirements-Submit all travel-related receiptsand mentor AAR to 9Line-De-brief visit with Advocate-Coordinate w/Advocate to facilitate WWrecovery plan (i.e. participation in wellnessactivities, community integration, familyassistance, employment network resource-Advocate coordinates follow-on meetingsSOCS-FCMentor Meets WW-Link with LNO and/or CCRP Advocate-Clear through visitor center(if required)-Meet w/WW (family members &healthcare team as req)-Discuss with WW:* Short/long range recovery planwhen appropriate* Coordinate w/CCRP Advocatefor participation in wellnessactivities(Make No Promises!)

UNCLASSIFIEDProgram Components• Wellness:‣ Facilitates Wounded Warrior participation in activities thatenhance their self-esteem and confidence‣ Provides everything from adaptive downhill skiing tocomplimentary care physical therapy such as deep tissue musclemanipulation‣ Focuses on sustaining the mental well-being of the caregiverspouse or family members‣ Maintains productive working relationships with specializedtreatment facilities, military support organizations, nonprofits,benevolent organizations, adaptive technology and sportsequipment vendorsUNCLASSIFIEDSOCS-FC

UNCLASSIFIEDProgram Components• Reintegration:‣ Ensures smooth transition for Wounded Warriors who aremedically retiring and transitioning out of the service‣ Develops and delivers a reintegration packet which containsinformation on the local community‣ Works with local business communities to raise awareness of theWounded Warrior’s needs and together develop a reception andsupport network for them and their families‣ Facilitates a smooth transition for those Wounded Warriors whoare found fit and choose continuation on active duty (COAD)UNCLASSIFIEDSOCS-FC

UNCLASSIFIEDProgram Components• Resource Networks:‣ Maintains a comprehensive nation-wide database of employmentresources for Wounded Warriors that includes both governmentand civilian employers as well as support organizationsUNCLASSIFIEDSOCS-FC

UNCLASSIFIEDProgram Components• Operational Health Advanced Training Program:‣ CCRP assists the Wounded Warrior by enrolling them in theIndividual Military/Tactical Performance Training Program, at theAndrews Institute in Gulf Breeze, Florida.‣ CCRP supports the Wounded Warrior throughout their stay at theAndrews Institute by covering transport/ lodging for the WoundedWarrior, and family members and other support individuals forperiodic visits to the training facility.‣ CCRP continues to track the Wounded Warrior’s progress upontheir completion of the Andrews Institute program and their returnto duty.UNCLASSIFIEDSOCS-FC

UNCLASSIFIEDProgram Components• Advocacy:‣ Assists with issues related to health care, benefits, pay,entitlements and medical and physical evaluation boards‣ Collaborates with the Department of Defense, Veterans Affairs,and non-governmental organizations to provide maximumbenefits for the Wounded Warrior‣ Provides the Wounded Warrior information to make informeddecisions regarding their military service/civilian careerUNCLASSIFIEDFor Internal Distribution OnlySOCS-FC4/26/2010 - 9Line, LLC

USSOCOM CCRP Advocate CoverageUNCLASSIFIEDWestGregWalkerMidwestMike GoodaleTidewater EastMike DayFort BraggSean RooneyFort BraggPeterHabichtUNCLASSIFIEDCentral/SouthwestJane BaskervilleSoutheastHiram OrtizSOCS-FC19

UNCLASSIFIEDSOCS-FCRole DelineationUNCLASSIFIEDCCRP AdvocateoAcute Advocacy(VSI, SI)oSustained Advocacy throughRTD or transitionLNOo Acute Advocacy(from admission to MTF)CC AdvocateoSustained Advocacy(assigned upon admissionand indefinite support)

UNCLASSIFIEDContact Us!‣Scott Heintz, CCRP Program Director813.341.4800, ext. 301813.810.8605 (Cell)e-mail: david.heintz.ctr@socom.milUNCLASSIFIEDSOCS-FC