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Our Roots, Our Mission, Our Promise of ExcellenceThe 2008 Believe in Giving (BIG) campaign to supportGerard Place and St. Vincent De Paul was anotherBIG success as our associates raised over $59,000 andhelped Catholic Health complete its second consecutiveyear of exceeding our fundraising goal. When combinedwith the nearly $73,000 we raised in 2007, our totalcontribution for this campaign is over $132,000!“It’s really all about our associates and the tremendoussupport we received over the last two years,” said BartRodrigues, Senior Vice President of Mission Integrationfor Catholic Health. “Right from the start, ourCatholic Health family embraced Gerard Place and St.Vincent de Paul and the important work they do on behalfof the poor and disadvantaged in our community.”The Believe in Giving Campaign began in 2007 as away for Catholic Health associates to give back to ourcommunity. “The idea really came from our own associatesthrough the ‘Voice of the Associate’ survey,” Rodriguescontinued. “It was clear they wanted to support localcharitable groups that share our mission and valuesto serve those in need.”Both organizations are truly appreciative of the supportthey have received. “Catholic Health associateshave been extremely generous to Gerard Place over theyears, but this effort surpassed our expectations,” saidDavid Zapfel, Executive Director of Gerard Place. “Wecan’t thank everyone enough for all they have done toadvance our mission.”In addition to fundraising, Catholic Health associatesalso volunteered in the St. Vincent de Paul DiningRoom. “It’s difficult to adequately express what CatholicHealth’s support has meant to our organization,” saidMark Zirnheld, Executive Director. “I know we havemade some truly special friends who will continue tosupport our society for years to come.”As we move into 2009, Catholic Health will look tosupport two new groups through our outreach efforts– the Food Bank of Western New York and our own associateswho may be in need. The Food Bank distributesfood to approximately 500 charitable programs thatfeed the needy in Cattaraugus, Chautauqua, Erie andNiagara Counties.“We decided to do things a little differently this yearto help members of our own Catholic Health familywho may be experiencing a financial hardship,” Rodriguescontinued. “Some of our ministries already have‘humanitarian’ or ‘helping hands’ funds in place, so thiseffort will supplement those programs and create newfunds in our ministries where they don’t exit.”Details for the 2009 Believe in Giving campaign arestill being developed, but will include a combination offundraising, personal donations, and food drives to supportthe Food Bank and Catholic Health associates inneed. Watch for more information coming soon.2LivingourMissionA Look Back andA Look AheadCreighton Model of NaturalFamily Planning SessionsSisters of Charity Hospital • March 14, April 18, and May 30Mercy Hospital • March 21, April 22, and May 9Mt. St. Mary’s Hospital • March 26, April 16, and May 21Call Mary Zablocki at 862-1944 for more details.Kenmore Mercy Welcomes Jim Millard;Says Goodbye to Mary HoffmanKenmore Mercy Hospital recently welcomedJames Millard as its new President& CEO. He succeeds Mary Hoffman, whohas taken a positionwith LawleyBenefits Group.As the formerPresident & CEOof St. Joseph Hospital,Millard has along history of servicewith CatholicHealth. He servedas Vice Presidentof Operations forKenmore Mercy,Sisters and St. Josephhospitals before being named Presidentof St. Joseph in 2003. During his tenure, heled the successful drive to save St. Josephfrom closure and was also responsible forthe planning and construction of the hospital’snew Emergency Department in 2005.“Jim is a seasoned and tested CEO,” saidDennis Dombek, Chairman of CatholicHealth’s Acute Care Board. “His, leadership,compassion, toughness and intelligentdecision making are a great fit for KenmoreMercy.”Hoffman’s departure from KenmoreMercy closes a 21-year career with the hospitaland Catholic Health. She served onKenmore Mercy’s administrative team formore than 10 years before being namedVice President of Professional Affairs forCatholic Health in 2000. She was namedPresident of Kenmore Mercy in 2004.Among her many accomplishments, KenmoreMercy became Catholic Health’s firstDesignated Stoke Center, was recognizedfor three consecutive years by HealthGradesfor knee and hip replacement surgery, andwas named a “Top 100 Hospitals in PerformanceImprovement” by Thomson Reuters.“Mary’s contributions to Catholic Health,including her last five years as President ofKenmore Mercy, have been invaluable,” saidJoe McDonald, Catholic Health Presidentand CEO. “We wish her all the best as sheembarks on a new chapter in her life.”Catholic Health hasNew Process for DisposingOld PCs and MonitorsEver wonder where that old PC goes after your office PCgets replaced? How about that old monitor that got replacedwith a new flat panel? Old pieces of computer electronicscan’t go into a landfill. They may contain cadmium, lead, mercury and other dangerous heavymetals. Plus, there’s always a concern about any remaining data on writeable media (i.e. harddrives). Exposing patient, associate or other sensitive data (even accidentally) could lead tosubstantial fines and penalties.The good news is that CHS has contracted with a vendor to handle the disposal of wasteelectronics (which includes PCs, monitors, servers, switches/hubs/routers, phones, etc). Thebetter news is that this process is environmentally-friendly and affordable. The best news isthat the equipment is disposed of or recycled in accordance with state and local regulations,and all writeable media is overwritten to Department of Defense specifications.Last year, Catholic Health secured bids on electronic equipment disposal, and RegionalComputer Recycling & Recovery, based in Rochester, was our selected vendor. There areregular pickups scheduled at all acute sites. For other CHS ministries pickups are scheduledon an as-needed basis. The IT department places the waste electronics into storage bins,which are picked up once full. Any writeable information is placed into a separate, lockedbin (for security purposes) which is also picked up.In the near future Catholic Health will host an electronic recycling event for associatesto bring in their outdated computer equipment from home. Watch for more details comingsoon!Catholic Health Laboratory Services –Millions and Millions ServedEach day, Catholic Health LaboratoryServices performs more than 20,000 laboratorytests across our system. With “Stat Labs”at each of our hospitals and the main “CoreLab” at Sisters Hospital, Catholic Healthoperates one of the largest and most technologicallyadvanced laboratories in the region.“Our goal has alwaysbeen to provide thehighest quality testingservices with superiorservice and convenience,”said ConnieBauer, Vice Presidentof Laboratory Servicesfor Catholic Health.“Whether its our patientsor physicians, customer service remainsour top priority.”At the heart of the lab’s success is a networkof 24 Patient Service Centers convenientlylocated throughout Western New York. Withcollection sites from Amherst to Wheatfield,the centers offer expert phlebotomy (blooddraw) services and other specimen collectionclose to where people live and work.The cornerstone of Catholic Health’sLaboratory Services is the Core Lab at SistersHospital. One of the first major undertakingswhen the Catholic Health Systemformed in 1998, the Core Lab brought togetherthe main laboratory functions fromeach hospital under one roof.“We were the first in the area to introducerobotic testing equipment, followed byelectronic delivery of lab results to physicianoffices, further enhancing the quality and efficiencyof our laboratory testing services,”Bauer added. “This has enabled us to serveheath providers outside Catholic Health, expandingthe scope of our services.”With a team of 325 skilled laboratoryservice professionals and two new patientservice centers in Lackawanna and Springvilleon the horizon, Catholic Health willcontinue to “serve up” millions of quality labtests each year.www.chsbuffalo.org
Our Roots, Our Mission, Our Promise of ExcellenceNational Patient Safety Awareness Week:One Partnership, One TeamHere at Catholic Health, ongoing effortsto enhance patient safety through education,adherence to best practices, use of patientsafety tools such as SBAR and STAR,and grass-roots initiatives at each ministryare becoming part of our everyday culture.National Patient Safety Awareness Week- March 8-14 - gives us another opportunityto step up those efforts and raise awarenessabout this critical issue.The Catholic Health Patient Safety Councilis using National Patient Safety AwarenessWeek to kick-off two exciting activitiessystem-wide. Are you up to the challenge?Patient Safety Showcase - Get yourteam together. Starting March 8, associatesacross Catholic Health can showcasetheir problem-solving skills and engage insome healthy competition. Using the JointCommission national patient safety goals,departments within each Catholic HealthKenmore Mercy Opens NewDiagnostic Center in WilliamsvilleKenmore Mercy Hospital is pleased to announce the opening of Catholic Health’s newestDiagnostic Center serving residents throughout Amherst, Williamsville and Buffalo’snorthern suburbs. The Williamsville Diagnostic Center, located at 400 International Drive,is designed to meet the needs of physicians and patients, offering a variety of imaging,laboratory and rehabilitation services.“Opening the Williamsville Diagnostic Center is consistent with our plans to enhance thepatient care experience,” said John Herman, Chief Operating Officer at Kenmore Mercy.“We serve a large population of patients throughout the Northtowns and this facility willgive these patients a more comfortable and convenient location to receive needed services.We also hope to attract new patients from the local community who can take advantage ofthe services we offer.”Housed on the first floor of the Brain & Spine Center, the Williamsville DiagnosticCenter will complement the practice’s neurosurgical services while meeting the growingdesire of patients to find outpatient and diagnostic services closer to where they live orwork. An open house was held on February 4 to introduce this new center to friends fromthroughout Catholic and the local community.“By grouping together outpatient services needed by neurosurgical patients and those ofneighboring physicians, we are creating an environment where patients can receive neededcare in one convenient location,backed by the quality and reputationof Catholic Health,” Hermann continued.The state-of-the-art ,18,000 squarefoot facility features Imaging Services,including Ultrasound, X-Ray, BoneDensity (DEXA), CT Scan and MRI;Partners In Rehab, including physical,occupational and speech therapies;and Laboratory CollectionServices.A new trend is shaping healthcarethroughout Western New York and withinthe Continuing Care Division of CatholicHealth. We are moving away from thetraditional institution-like model of caretowards a new model called “person-centeredcare.” Although this philosophy has its rootsin long-term care, it can be effective in alllevels of care. Simply put, person-centeredcare emphasizes greater choice for patients,residents and their caregivers.In long-term care, the concept of personcenteredcare is clear. We start by creatinga home for our residents, not just a homelikeenvironment. This is a place whereresidents feel safe and are able to makechoices regarding their care and howthey live their lives. This includes havingconsistent caregivers who form long-termrelationships that go beyond the traditionalpatient/caregiver dynamic.www.chsbuffalo.orgministry are invited to select one goal thatneeds improvement within their area, do aself-assessment, and develop an improvementplan.Plans will be reviewed by the PatientSafety Council. Awards will be given to awinner from each ministry. More informationwill be available at your site during NationalPatient Safety Week. Need to brushup on national patient safety goals? Visitwww.jointcommission.org. The competitionends June 1.Champion the Cause - This is a call forvolunteers in the acute care arena to becomepatient safety champions and work withothers within their organization to help increaseawareness and ensure that “Culture ofSafety” activities, education programs, andpatient safety tools are used at each site. Tovolunteer, contact your site P.I. manager.Continuing Care Introduces“Person-Centered” Model of CareIt is also important to work towardseliminating the loneliness often associatedwith the elderly living in institutional settings.By giving our residents more control in howthey live their lives, the ability to interactwith others, and encouraging greater familyparticipation, we are transforming outdatedconcepts of long-term care.In addition to the strides we are makingwithin CHS, we also have the support ofthe local healthcare community. With therecent formation of the WNY Alliance forPerson-Centered Care, there is tremendoussupport for creating a culture of aging thatis life-affirming, satisfying, humane, andmeaningful.Person-centered care can transform afacility into a home, a resident into a person,and a schedule into a choice, improvingthe quality of life for the elderly in ourcommunity.Catholic Health PrimaryCare is Growing to BetterServe the CommunityWith fourteen Primary Care Centers scattered throughoutWestern New York and a new School Health Program,Catholic Health’s Primary Care Services are growing tomeet the unique needs of the patients and communitiesthey serve.“Our focus during the past year has been on extendingour reach in the community, strengthening the services weoffer and attracting new doctors who want to practice incommunity-based health settings,” said Michael Reilly,Vice President of Primary Care Services. “We’ve addedseven new doctors in the past year alone, helping us toserve more patients with a wider variety of services.”New primary care centers in Springville and Hollandhave given our system an enhanced presence in theSouthern Tier and enabled us to serve a new populationof patients who may be experiencing Catholic Health forthe first time.Plans for the coming year include the expansion of servicesat the Mercy Health Center to serve Buffalo’s “FirstWard” and surrounding communities; the addition of asecond VA outpatient clinic in Springville, along with ourexisting clinic in Lackawanna; and continuing to look foropportunities to partner with physicians and providers tobetter meet the primary care needs of patients throughoutWestern New York.Catholic Health Primary Care offers a variety of primaryand specialty medical services including InternalMedicine, Family Practice, Pediatrics, OB-GYN, PulmonaryCare, Wound Care, Pain and Addition Management,and Podiatry. Many locations (see list at right) alsoinclude Laboratory Service Centers. For a complete list ofservices, log on to www.chsbuffalo.org or call HealthConnectionat 447-6205.Catholic HealthPrimary Care CentersBUFFALOLovejoy/St.Vincent Health Center1595 Bailey • 893-8550Mercy Health Center430 South Park Ave. • 847-6610Mercy OB/GYN Center515 Abbott Rd. • 828-3520Mercy Pediatric Center515 Abbott Rd. • 828-2275Riverside/Blackrock Family Care500 Ontario St.• 447-6650Sisters Family Health Center2157 Main St. • 862-1984CLARENCEClarence Sheridan Medical Center8600 Sheridan Dr. • 634-8262HOLLANDHolland Family Health Center7430 Olean Road • 655-2192LACKAWANNAOLV Family Care Center227 Ridge Road • 822-5944ORCHARD PARKChestnut Ridge Family Practice6300 Powers Road • 667-3200Powers Road Medical Practice6300 Powers Road • 667-3222SPRINGVILLESpringville Primary Care Center27 Franklin St. • 592-7400TONAWANDAKen-Ton Family Care Center300 Two Mile Creek Road • 447-6450Kenmore Specialty Center2950 Elmwood Ave. • 876-02673
Page 4: Our Roots, Our Mission, Our Promise

In This Issue2 3 4 5 6 7 8 - Catholic Health System

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