C a s e S t u d y - Tech Mahindra

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Highlights
� The strong “tails count”-
12000 plus dispersed and
got reduced to 3000.
� Achieved 100% SLA
compliance in the last few
months.
� Responded to adhoc queries
promptly and to the
complete satisfaction of the
customers.
© Tech Mahindra Limited 2008
Implementation of an Order Provisioning System for a Tier 1 Operator in UK
During FLOW 10 development, FLOW has taken a big step towards adopting Agile Methodology, where the
requirements are prioritized and planned on quarterly basis and the deliverables are offered at the end of each
quarter. In FLOW 10, the user stories were prioritized so that the LoB’s get maximum benefits in existing
resources. Hence few performance changes were scoped so that the engine churns the business orders at
much faster rate.
FLOWS 10 is mainly focused on performance improvements initiatives, like:
� Reduced I/O – (Reduce database hits by 90 %!!)
� Introduction of JAVA in FLOW Stream
a. Improve Load times by x times. Initial comparison with Roguewave libraries and JAVA functions
have shown that JAVA string functionalities can run up to 10 times faster than Roguewave.
b. Roguewave dependency eliminated.
‘ FLOW Desktop’ is the replacement for FLOWmonitor which is connected to all 9 live FLOWstream servers
and FLOWmanage. It's taking progress messages and exception information for the 600K orders that are
processed every week by Wholesale FLOW. FLOW Desktop is a new venture for FLOW in that it's using
Oracle 10g RAC, Linux and commodity hardware. This has given major performance benefits and client was
thrilled with its performance
The new FLOWDesign application addresses the performance and flexibility related issues while trying to give
an enhanced usability experience to Call Sequence developers and reduce wait times.
A new application called ‘ Support Request Tracker’ has been introduced for tracking support queries
received from different lines of business with a purpose to create a common repository for all support queries
received from different sources & LOBs.
A new version of admin client called ‘ Analyse WorkFlow’ has been developed using latest technology to
provide more functionalities and better performance. This tool helps in progressing and repairing orders in
bulk. This reduces human intervention and in turn reduces human errors while repairing orders.
About Tech Mahindra
Tech Mahindra is a global systems integrator and business transformation consulting organization focused on the
communications industry. With the convergence of media and telecom, the changing landscape of the telecom industry
is becoming extremely competitive. As companies rapidly strive to gain a competitive advantage, Tech Mahindra helps
them innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This
has helped our customers reduce operating costs and generate new revenue streams.
Margins from connectivity are rapidly falling and future growth in revenues will only come from new applications, content
and services. Hence, operators today are busy addressing business opportunities revolving around commerce, content,
convergence and customer experience to gain a sustainable competitive advantage. Tech Mahindra, we understand this
and we offer solutions that help our customers achieve their business goals.
© 2008 Tech Mahindra Limited. All Rights Reserved. Reproduction of this publication in any form without
prior written permission is forbidden. The names of actual companies and products mentioned herein may be
the trademarks of their respective owners.
www.techmahindra.com