1998 NJHA Leadership Conference Experience Speaks, More ...

1998 NJHA LEADERSHIP CONFERENCE
Experience Speaks, More Lessons Learned
OCTOBER 29-30, 1998
Compiled by J. Harold Johnston Memorial Library, New Jersey Hospital Association.
This bibliography is organized into four topics providing over 100 selected books and journal
articles for further study or research. The resources and additional information on these
topics may be available through the services of your local medical library and the NJHA
Library at 609-275-4210.
Topic 1: Physician Integration, Consumer Demands & Technology
Impact on Management of Health Care
Ahrens, J. The learning curve and the health care industry. Hospital Cost Management &
Accounting. 9(6): 1-8, 1997 September.
Anonymous. Look at it this way. Hospitals & Health Networks. 70(14): 66-70, 72, 74-6, 1996
July 20.
Anonymous. Project spectrum: technology alliance for the emerging integrated health system.
[9 refs] In: Proceedings of the 1996 Annual HIMSS Conference, March 3-7, 1996,
Atlanta, Georgia, Volume 2. Chicago, IL : HIMSS, 1996. p259-70. [Book].
Bennett, J.C. What is the effect of integrated health systems on subspecialties in departments of
internal medicine? American Journal of Medicine. 101(2): 123-8, 1996 August.
Topic 1 – Cont.

Berry, K., Pavia, L. Jr. Medical group practices today and tomorrow. Key challenges and
opportunities. Roundtable discussion. Medical Group Management Journal. 44(6): 44-
8, 1997 November-December.
Chernew, M.E., Hirth, R. A., Sonnad, S.S., Ermann, R., Fendrick, A.M. Managed care, medical
technology, and health care cost growth: a review of the evidence. Medical Care Research
and Review. 55(3): 259-288, 1998 September.
Chow, Chee W., Ganulin, D., Haddad, K., Willliamson, J. The balanced scorecard: a potent tool for
energizing and focusing healthcare organization management. Journal of
Healthcare Management. 43(3): 263-280, 1998 May-June.
Coile, R.C., LeTourneau, B., Reinertsen, J. Reinhardt, U., Ruffin, M., Voel, D.E. What lies
ahead? Where are we going? Panel discussion. Physician Executive. 23(5): 14-26, 1997
May-June.
Fickenscher, K., Buettner, S. Lessons from the trenches in physician integration. Physician
Executive. 22(6): 14-8, 1996 June.
Fonner, E. Jr. Identifying comets on the road to integration. Journal of Health Care Finance.
22(3): 28-33, 1996 Spring.
Ford, R.C., Bach, S.A., Fottler, M.D. Methods of measuring patient satisfaction in health care
organizations. Health Care Management Review. 22(2): 74-89,1997 Spring, 1998 March-
April.
Gross, M.S., Lohman, P. The technology and tactics of physician integration. Healthcare
Information Management. 11(2): 23-41, 1997 Summer.
Heimoff, S. The Irrepressible computer. The brave new world of healthcare information
technology. Healthcare Forum Journal. 41(1): 14-19 1998, January-February.
Topic 1 - Cont.
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Herzlinger, R.E. Focused factories. Giving consumers what they want [interview by Mark
Hagland]. Healthcare Forum Journal. 40(5): 22-6, 1997 September-October.
Herzlinger, R.E. The managerial revolution in the U.S. health care sector: lessons from the U.S.
economy. Health Care Management Review. 23(3): 9-29, 1998 Summer.
Kauer, R.T., Berkowitz E. Strategic positioning. Part 1: The sources of value under managed
care. Physician Executive. 23(6): 6-12, 1997 July-August.
Knowles, E.W. Technologies' impact on healthcare facilities. Journal of Healthcare Resource
Management. 15(6): 9-10, 12-4, 1997 July-August.
Leggat, S.G., Leatt, P. Framework for assessing the performance of integrated health delivery
systems. Healthcare Management Forum. 10(1): 11-26, 1997 Spring.
Malone, T. A. Evolving Oligopolies. The Physician Executive. 4(2): 30-32.
McGuire, J.F., Menning, W.R., Wade, J., Zoph, T.R. HealthCare technology sector, Science
Applications International Corporation, Falls Church, VA, USA. Systems integration,
technology, and key business drivers in leading In: HIMSS '97. The big picture:
proceedings of the 1997 Annual HIMSS Conference, February 16-20, 1997, San Diego,
California, Volume 2. Chicago, IL : HIMSS, 1997. p 125-36. [Book].
Miller, R.H. Health system integration: a means to an end. Health Affairs. 15(2): 92-106,
1996 Summer.
Orlikoff, J.E., Totten, M.K. New relationships with physicians: an overview for trustees.
Trustee. 50(7): 4 p. following 16, 1997 July-August.
Para, P.J. Patient relations for modern times. Journal of Healthcare Risk Management.
17(4): 23-9, 1997 Fall.
Topic 1 – Cont.
Roberts, C.S. Pitfalls and problems in physician integration. Health Progress. 77(1): 72, 71,
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1996 January-February.
Ronning, P.L., Meyer, J.W., Lewis, S.J. The future of specialty care services: forming
integrated specialty service organizations and specialty networks. Hospital Technology
Series. 15(18): 1-30, 1996 December.
Stone, D.A. The doctor as businessman: the changing politics of a cultural icon. [Review] [43
refs] Journal of Health Politics, Policy & Law. 22(2): 533-56, 1997 April.
Thomas, M.S. The future of physician practice management companies. Healthcare Financial
Management. 51(8): 71-4, 1997 August.
Tam, T.A. Allina Health System's approach to high tech and high touch. Managed Care Quarterly.
5(3): 56-60, 1997 Summer.
Treister, N.W., Schultz, J.H. The courageous follower. Physician Executive. 23(4): 9-13,
1997 April.
Ummel, S.L. Pursuing the elusive IDN. Part 2: five high-impact steps toward an integrated
delivery network. Healthcare Forum Journal. 40(3): 73-6, 1997 May-June.
Zablocki, E. Physician alignment: which approaches produce the best results? Quality Letter for
Healthcare Leaders. 8(8): 2-11, 1996 October.
Zablocki, E. Effect of system restructuring on quality leadership. Quality Letter for Healthcare
Leaders. 8(5): 2-9 1996 June.
Topic 2: Integration Experience
Winners & Losers in Market-driven Health Care System
Anonymous. Intermountain Health Care shapes Utah market with financial prudence. Managed
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Care Strategies. 5(8): 85-8, 1997 August.
Arthur, W.B. Increasing returns and the new world of business. Harvard Business Review.
74(4): 100-9, 1996 July-August.
Beckham, J.D. Hot concepts in strategy. Healthcare Forum Journal. 40(1): 43-7, 1997 January-
February.
Berenson, R.A., Hastings D.A., Kopit, W.G. The legal framework for effective competition.
[47 refs] In: Strategic choices for a changing health care system, volume 2. Chicago, IL:
Health Administration Press, 1996. p235-65. [Book].
Bergmark, R.E., Dell, P., Attridge M., Parker, M. Creating an integrated health care system:
the health and human risk management model. Managed Care Quarterly. 4(1): 36-42,
1996 Winter.
Campbell, A., Alexander, M. What's wrong with strategy? Harvard Business Review. 75(6): 42-51,
1997 November-December.
Christensen, C.M. Making strategy: learning by doing. Harvard Business Review. 75(6): 141-6,
148-56, 1997 November-December.
Cochran, J.D., editor. Dynamics of market power. Integrated Healthcare Report. 1-5, 1998
July.
Conlon, M.K. Effective managed care marketing strategies for evolving markets. Healthcare
Financial Management. 51(11): 47-8, 50-2, 1997 November.
Drucker, P.F., Dyson, E., Handy, C., Saffo, P., Senge P.M. Looking ahead: implications of
the present. Harvard Business Review. 75(5): 18-32, 1997 September-October.
Topic 2 – Cont.
Ginsburg, P.B. The dynamics of market-level change. Journal of Health Politics, Policy & Law.
22(2): 363-82, 1997 April.
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Hays, R.D., Mardon, R.E. Fostering a better health care market. Case study. Marketing Health
Services. 17(3): 45-9, 1997 Fall.
Herzlinger, R.E. Creating new health care ventures. Gaithersburg, MD: Aspen Publishers, c1992.
[Book].
Herzlinger, R.E. Market-Driven Health Care: who wins, who loses in the transformation of
America’s largest service industry. Brattleboro, Vermont: Perseus Books, c1997. [Book].
Kumar, K., Subramanian, R., Yauger, C. Performance-oriented: toward a successful strategy.
Marketing Health Services. 17(2): 10-20, 1997 Summer.
MacCracken, L. Market-driven strategy: an executive guide to health care’s integrated
environment. Chicago: American Hospital Association Publishing, Inc., c1998. [Book].
McMahon, J. A. Some New Lessons from Integrated Delivery and Financing Systems.
Report of the 1997 National Forum on Health Affairs, held in Durham, North Carolina
May 14-16, 1997. Sponsored by Duke University, the Fuqua School of Business, The
New England Healthcare Assembly, The Duke Endowment. Durham, North Carolina:
The Fuqua School of Business, Duke University, c1997. [Book].
Rice, T. Can markets give us the health system we want? [see comments]. [Review][76 refs]
Journal of Health Politics, Policy & Law. 22(2): 383-426, 1997 April.
West, V.L., Minifie, J.R., Ayer, J.P. The Fortune 500 on health care: most top executives want to
set the market free. Marketing Health Services. 17(3): 5-11; 1997 Fall.
Topic 3: Integrated Health Care - Lessons Learned
Beckham, D.J. One size doesn’t fit all. The right way to integrate. Healthcare Forum
Journal. 40(4): 30-36, 1998 July-August.
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Coddington, D.C., Chapman. C.R., Pokoski, K.M. Making integrated health care work: case
studies. Englewood, Colo.: Center for Research in Ambulatory Health Care Administration,
c1996. viii, 236 p Notes. "Original research on integrating
organizations, group practices, hospitals and health plans"--Cover. Companion volume
to: Making integrated health care work. Includes bibliographical references (p. 235-
236). [Book].
Coile, R.C. Jr. Think globally, manage locally. Health Systems Review. 30(3): 20-3, 1997
May-June.
Conrad, D.A., Shortell, S.M. Integrated health systems: promise and performance [see
comments]. [Review][69 refs] Frontiers of Health Services Management. 13(1): 3-40;
discussion 57-8, 1996 Fall.
Eisenberg, B. Customer service in health care: a new era. Hospital & Health Services
Administration. 42(1):17-31, 1997 Spring.
Fonner, E., Jr. Milestones for developing integrated delivery systems. Journal of Health Care
Finance. 23(1): 1-11, 1996 Fall.
Fonner, E., Jr. HealthSouth's integrated service model: a case study. Journal of Health Care
Finance. 23(1): 12-16, 1996 Fall.
Greene, J. How does your CEO spell "relief"? Leadership survey shows how execs are dealing
with change. Trustee. 50(8): 8-14, 1997 September.
Griffith, J.R. The strategic agenda for community health care organizations. Health Care
Management Review. 22(3): 82-91, 1997 Summer.
Topic 3 - Cont.
Gillies, R.R., Shortell, S.M., Young, G.J. Best practices in managing organized delivery
systems. Hospital & Health Services Administration. 42(3): 299-321, 1997 Fall.
Greene, J. Has managed care lost its soul? Hospitals & Health Networks. 71(10): 36-8, 40,
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42, 1997 May 20.
Harris, M. Case study. Shands Hospital/University of Florida Health System: ahead of the
game in adjusting to a changing marketplace? Health System Leader. 3(9): 18-25, 1996
November.
Hays, P.G. Healthcare paradoxes in the new millennium. Integrated Healthcare Report. 1-
5, 1998 September.
Hirsch, G., Gregg, R. Fit to be tried. Despite some notable failures, integrated care is still the
best bet for cutting costs, not quality. Hospitals & Health Networks. 71(21): 50, 52, 54,
1997 November 5.
Lohrmann, G., Keyte, B., LaFalce, M.B. Achieving functional integration: a continuum case
study. Healthcare Financial Management. 51(4): 35-6, 38-9, 1997 April.
MacStravic, S. Providers should deliver value when managing demand. Health Care Strategic
Management. 15(9): 1, 20-3, 1997 September.
McLaughlin, C.P., Konrad, T.R., Pathman, D.E. Maintaining the new practice networks.
Health Care Management Review. 22(4): 19-31, 1997 Fall.
Morell , J., Mills, R. The marketplace helps determine integration opportunities. Healthcare
Financial Management. 50(7): 29, 1996 July.
Miller, B., Crosson, F.J. Aligning organizational strategic planning and research priorities: the
Kaiser Experience. HMO Practice. 11(3): 134-6, 1997 September.
Topic 3 - Cont.
Proenca, E.J. Market orientation and organizational culture in hospitals. Journal of Hospital
Marketing. 11(1): 3-18, 1996.
Pascale, R., Millemann, M., Gioja., L. Changing the way we change. Harvard Business
Review. 75(6): 126-39, 1997 November-December.
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Rees, T. 'Excellence' begets awareness. Long Island's Good Samaritan Hospital stresses areas
of expertise. Profiles in Healthcare Marketing. 13(6): 1, 4-8, 1997 November-December.
Rovner, J. Mergers of equals: understanding the dynamics. Health System Leader. 4(6): 4-
14, 1997 June.
Scott, K. Sisters of Mercy Health System: extending reach, managing growth. Case study.
Health System Leader. 4(10): 19-27, 1997 November.
Scheur, B.S. Mistakes to avoid when planning managed care strategies. Healthcare Financial
Management. 51(6): 45-7, 1997 June.
Sternberg, L. Bellin Health System: strategic alliances and strategic measurements guide a
hospital into an integrated system. Health System Leader. 4(4): 14-22, 1997 April.
Sternberg, L. Case study. Geisinger: can an icon of integration adapt to market competition?
Health System Leader. 3(6): 18-27, 1996 July.
Vestal, K.W., Fralicx, R.D., Spreier, S.W. Organizational culture: the critical link between
strategy and results. Hospital & Health Services Administration. 42(3): 339-65, 1997
Fall.
Walston, S.L., Kimberly, J.R., Burns L.R. Owned vertical integration and health care:
promise and performance. [Review] [59 refs] Health Care Management Review.
21(1): 83-92, 1996 Winter.
Topic 3 - Cont.
Waters, J.B., Young, G.J. Fast, flexible, and fluid: the continuing success of the Charlotte-
Mecklenburg Hospital Authority in an era of public hospital crisis. Journal of Health
Care Finance. 23(4): 51-9, 1997 Summer.
Whitney, J.O. Strategic renewal for business units. Harvard Business Review. 74(4): 84-98,
1996 July-August.
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Young, D.W., Barrett, D. Managing clinical integration in integrated delivery systems: a
framework for action. Hospital & Health Services Administration. 42(2): 255-79, 1997
Summer.
Topic 4: Healthcare Consumer Expectations
Anonymous. Health care report cards: profiles of all major report cards, performance reports,
shopping guides, and consumer satisfaction surveys. 3rd ed. Washington, D.C.:
Atlantic Information Services, c1997. 121 p.: ill [Book].
Anonymous. Eye on patients: excerpts from a report on patients' concerns and experiences
about the health care system. American Hospital Association and the Picker Institute.
Journal of Health Care Finance. 23(4): 2-11, 1997 Summer.
Berwick, D.M. The total customer relationship in health care: broadening the bandwidth. Joint
Commission Journal on Quality Improvement. 23(5): 245-50, 1997 May.
Brown, T.J. Before the service encounter. Referral variables influence patient perceptions of a
specialist's service quality. Marketing Health Services. 17(1): 18-27, 1997 Spring.
Blumenthal, D. The future of quality measurement and management in a transforming health care
system. JAMA. 278(19): 1622-5, 1997 November 19.
Campbell, S. Health care organizations are listening to the newly-found voice of the
consumer. Health Care Strategic Management. 16(3): 14-15, 1998 March.
Topic 4 -Cont.
Cleary, P.D., Edgman-Levitan, S. Health care quality. Incorporating consumer perspectives.
JAMA. 278(19): 1608-12, 1997 November 19.
Hibbard, J.H., Slovic, P., Jewett, J.J. Informing consumer decisions in health care:
implications from decision-making research. [Review] [31 refs] Milbank Quarterly. 75(3):
395-414, 1997.
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Huff, C. Happy is as happy does? Hospitals & Health Networks. 71(23): 38, 40, 42,
1997 December 5.
Kertesz, L. Patient is king. Studies define customers' satisfaction and the means to improve it.
Modern Healthcare. 26(18): 107-8, 112-4, 116-20, 1996 April 29.
Longo, D.R., Land, G., Schramm, W., Fraas, J., Hoskins, B., Howell, V. Consumer
reports in health care. Do they make a difference in patient care? JAMA. 278(19): 1579- 84,
1997 November 19.
Louis Harris and Associates. Comparing health systems: an international survey of consumer
satisfaction. Boston: Harvard Community Health Plan, c1990. [Book].
Ramirez, V. M.T., Crowe, T.J. Achieving hospital operating objectives in the light of
patient preferences. International Journal of Health Care Quality Assurance
Incorporating Leadership in Health Services. 10(4-5): 208-12, 1997.
Robinson, S., Brodie, M. Understanding the quality challenge for health consumers: the
Kaiser/AHCPR Survey. Joint Commission Journal on Quality Improvement. 23(5): 239-
44, 1997 May.
Westbrook, K.W., Pedrick, D., Bush V. A quality tool for health insurers. A new scale
measures "quality orientation" from the customer's point of view. Journal of Health
Care Marketing. 16(4): 30-7, 1997 Winter.
Topic 4 -Cont.
Wong, H.S. Market structure and the role of consumer information in the physician services
industry: an empirical test. Journal of Health Economics. 15(2): 139-60, 1996 April.
Zifko-Baliga, G.M., Krampf, R.F. Managing perceptions of hospital quality. Negative
emotional evaluations can undermine even the best clinical quality. Marketing Health
Services. 17(1): 28-35, 1997 Spring.
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Zimmerman, D., Zimmerman, P., Lund, C. Customer service: the new battlefield for market
share. Healthcare Financial Management. 51(10): 51-3, 1997 October.
Inclusion of an item in this list does not represent endorsement of the item or its contents by
the New Jersey Hospital Association or any of the corporations affiliated with it, including
the Health Research and Educational Trust of New Jersey.
Compiled by Angela Harris-Scriven, Senior Library Research Associate, Public Services and
Michelle Volesko, Director, Library and Corporate Information Services.
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