CIRA Annual Report 2007-2008

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2007–2008 CIRA Annual Report28UPGRADES IN OFFICE SYSTEMS ANDOPERATIONSCIRA continued to improve internal systems toincrease employee productivity and efficiency.Scheduled hardware upgrades to staffcomputers and monitors continued on a rollingthree-year basis to ensure that current hardwareis capable of running demanding applications.Microsoft Exchange Clustered Solution wasdeployed to deliver enhanced email capabilitiesand allow for better data collection and moreresponsive technical support. Migration toExchange included an improved system ofarchiving staff emails and remote access tosimplify access to email for staff while travelingor working outside of the office. Centralmonitoring was initiated for all office-computerservices, including printers and email systems.“”— Heidi Hauver,Manager, Human ResourcesCISCO’s Call Manager Express and Unityphone system was deployed. This Voice overInternet Protocol (VoIP) system has contributedsubstantially to office efficiency, providingservices such as the automatic recording ofphone calls that has proven so helpful to CIRA’sCustomer Service Unit.Also CIRA’s asset tracking and equipment-disposalprocedure was improved, including new securefile deletion and hardware-donation policies.NEW FINANCIAL MANAGEMENT SYSTEMTo meet organizational demands, CIRA madesignificant changes to its accounting softwareprogram and banking practices duringfiscal ’07 – ’08.CIRA STAFF PROFILEAlong with recruiting Ihave been working withsenior management tostandardize and developnew HR policies andpractices.
Between January and May, CIRA staffculminated a thorough evaluation period byselecting and migrating to Oracle’s JD Edwardsaccounting software package. JD Edwardsreplaced the existing QuickBooks system CIRAhad been using since its inception. QuickBookswas retired in May 2008. JD Edwards offers amore robust program with greater reporting andoversight capacity to simplify CIRA’s financialmanagement and provide greater detail andanalysis of its financial position.“CIRA STAFF PROFILEOn paper I’m the inofficeOps guy. ButI’m really the jack ofall trades, heavy-dutytroubleshooter. The jobcan vary widely frombeing asked to helpwith everything from amouse not working toserver problems withRegistrars.— Richard Wong,Systems Administrator”2007–2008 CIRA Annual Report29Further toward better efficiency and transparency,in March 2008 CIRA split its cash account, fromone united banking account to three consolidatedaccounts. The multiple accounts separate CIRA’sthree distinct types of funds — Operating,Restricted Net Assets, and Deferred Revenue.The new structure allows easier reporting and aclearer presentation of CIRA’s funds.
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CIRA Annual Report 2007-2008

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