IOC - Intelligent Operation Centre - Esri Portugal

Encontro de Utilizadores Esri 2013IOC - Intelligent Operation CentreOrador: Frederico Muñoz | IBM

Intelligent Operations CenterVersão 1.0© 2013 IBM Corporation

Intelligent OperationsOne platform, many use cases … Smarter Cities and beyond• Organization-wide dashboards• Geo spatial mapping• Data modeling & integration• Simulation & visualization• Cross-department collaboration• Situational awareness• Domain analytics• Event & KPI management• Incident management• Consequence management• Alerts and directivesDataLeverageInformationInsightAnticipate problemsthrough analyticsEvents / IncidentsCoordinate resourcesand response usingactionable intelligencePublic Safety Social Programs Transportation Stadiums BuildingsEnergy and Water4© 2012 IBM Corporation

Intelligent OperationsIntelligent Operations Center, The story so farTo provide sustainable economic growth and enhanced quality of life.The Intelligent operations center is built on 3 key principlesLeveraging informationto make better decisionsAnticipating problems toresolve them proactivelyPlanning andManagementHumanInfrastructure5Coordinating resourcesand processes tooperate effectivelyEnables leaders to better servecitizens and businesses in a rapidlychanging world© 2012 IBM Corporation

Intelligent OperationsEnhance prosperity and attractiveness to business and citizensUrban VitalityCoordinate cross agency operationswith business and citizen participationto drive economic prosperity andenhance citizen involvementCity Services Resources & OperationsManage resources more effectively byunderstanding the complete situation.Coordinate across city departments andprivate sector to optimize efforts.Economic IntegrationInteract with local businesses to improvebusiness opportunity and citizen servicesavailability and convenience. Use offers todrive local commerceTransportation & WaterTraffic Management and Transit OperationsPredictive Insights and ResponsiveOperations to City, Business and Citizenoperations, activities and environmentExecutive DashboardManaging the pulse of the cityCitizen InvolvementParticipation in community programs andawareness of opportunitiesCreate interactive experiences and deliverinformation where its needed6© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center2nd Generation product based on learnings and experiencesEmergency ManagementStadiumsSocial Media AnalyticsCitizen CollaborationCharting and Analysinginformation is user centricDomain AcceleratorsExecutive DashboardMulti LanguageConnection to Stakeholders7Intelligent ResponseManagementIBM Intelligent Operations CenterMonitor, Manage and Respond toevents in your environment with themost effective and efficient meanspossibleIntuitive Solution Setup and editorsFor non technical users• New Features that connect to an even greater amount of stakeholders , Social Media Analytics , Citizen Collaboration , ExecutiveDashboard• New User-configurable KPIs, rules, workflows, and reports for specific environments that help reduce the need for technical supportservices.• New Workflow enhancements allow users to select the most appropriate response to an event that has been captured by theIntelligent Operations Center.• New Deployment Configurations IOC 1.5 now can be installed on 4 VMs in 9 different languages© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations CenterOperational PictureUsers can generate a rich list of events which canbe easily chartered. These can be listed , prioritizedand analyzed to build an operational pictureSituationalAwarenessKPIManagementKPIs are commonly used as a measureby an organization to evaluate itssuccess or the success of areas that itis monitoringThe IOC can correlate different data sources togain additional insight into what is happening orcould happen in an environment.RulesChartingUser configurable reportingAllows users to setup reports to create decision grade8information.StandardOperationsProcedures© 2012 IBM Corporation

Monitored DataIntelligent OperationsFeatures & functions of the Intelligent Operations Center (KPIs)KPIs ( Key Process Indicators ) Use Case1. Information on thelocation of the bus isfed back to the IOC.Drill Down2. The location is crossreferenced with the bustime table3. The difference betweenthe time table and thelocation of the bus cantrigger UCL or LCL andis represented as a KPI“Red” UCL“Yellow” UCLMonitored Data“Yellow” LCL“Red” CL9Time© 2012 IBM Corporation

Intelligent OperationsFeatures & Functions of the Intelligent Operations Center (Rules)Rules Use CaseWater Pressure Monitoring for Fire Hydrants1Fire Hydrant is struck by a car.A maintenance crew fills out aWork order which will take 4 days2Fire breaks out3 Fire is reportedon same block4Alerts are sent to IOC.The IOC correlation rules canidentifies same time / sameplace issue and updates thefire housecorrelation rulesLow Water pressure105The fire department is informedand takes the appropriate action,They bring a water truck or anextra long hose5House on Fire© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Charting)Charting Use CaseCharting illegal road usageIllegal road usage is captured via video analyticThe type, time & date of the illegalevent is converted from an image to adata entryThis information can be plotted usingthe BI function and illegal road usagepatterns can be identifiedillegal road usage11© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (SOPs)Intelligent response using integrated Standard Operating Procedures (SOPs)SOP Operation (Run Time)automatic triggerOnce the SOPs have beendesigned in the SOP editor theycan be published to the runtimeoperations•An SOP can be activated by aautomatic means or by manualtrigger.•The list of SOP can be viewed inthe SOP list•The condition of the SOPs canbe viewed on the SOP list portlet•Each step can be drilled into toview its attributes. When, who ,what , how is needed to completethe step•Each step has a start and finishtime which can be used as anescalation timer should an activitynot complete in a stated period oftime.List of SOPManual triggerCondition of the SOPActivity StepsTime Stamp12© 2012 IBM Corporation

13© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Situational Awareness)Situational Awareness Use CaseViewing the Operational Picture via Situational Awarenessin a city that is experiencing an extreme weather incidentVideoSocialMediaAnalyticsCitizen CollaborationSensorsAll the above systems feed into the event database and aregraphically represented on the GIS mapPrediction14© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Communications)Communications Use CaseMonitoring a big event in a city.IOC UserOn Sometime managingthe city eventCitizen collaborationcan updateon the conditionof the streetsUpdated static charts can beemailed to other city departmentsExecutive dashboard can give theMobile city managers the condition of the eventIn real time15© 2012 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Traffic & Transit Mgmt)• Solution Value• Improve operational efficiency for reduced costs• Improve traffic flow, citizen driving experience• Help reduce initial accident rates and secondary crashes• Improve commuter experience to increase ridership, increase revenue• Defer / avoid costly investments by better leveraging current infrastructureSolution ScenariosTrafficLoopRadarCamera. . .BusTrainTram. . .TransitCollect traffic data, analyze, present:real-time visibility, historicalpatterns, predictive inferencesto traffic operators and plannersCollect location & time table data,analyze, present: real-time visibility,vehicle arrival prediction inferencesto transit operators and plannersSmarter decisions enabled:Traffic congestion & incidents identified, addressed rapidlyResources are used & deployed proactively, efficientlyRapidly respond: public transit re-routing, schedule changes16© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Water Management)• Solution Value• Reduce usage / gain capacity to realize new cost savings• Improve regulatory compliance and avoid potential fines• Help prevent / mitigate loss of life and property• Monitor consumption and forecast demand to save money• Accelerate production while reducing water management costsSolution ScenarioInstrumentation, smart meter, asset operational data used toremotely monitor consumption, detect leaks ….Asset managementData overlaid on GIS maps, linked with asset and workflow toolsfor context, visualization by operations department …Smarter decisions enabled:Valves, pumps, inflatable dams are controlled dynamicallyRapid response to issues / events / potential disruptionsPredict and plan for changes in industrial operations17© 2013 IBM Corporation

18© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Asset Management)Providing a unified platform to simplify managementand improve operational efficiency19© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Citizen Collaboration)Enabling sociallyresponsible citizensBackdropAs the general public go about theirdaily lives and encounter issues in the city,they can use IOC for Citizen Collaboration toreport these issues for resolution.MobileReportsPaving Stone1. The general public can becomeproactive and report issues in theirenvironment via MOBILE devicesGarbageGraffitiExampleNew graffiti appearing in a public area,broken facilities that could cause harm,broken paving stones, garbage in children'splay ground, signage missing, etc. Citizensreport via mobile IOC connected application.This information can be used to supplythe office of public works with an additionalinput to their maintenance schedule.Using the IOC, this information can becombined with other information to helpschedule maintenance , spot trends andoptimize the response.203. The IOC can help tomanage the response4. The issue is resolved andcommunicated back to thecitizen2. A traceablereport can besent to thecity’s nonemergencysolutionapplication© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Executive Dashboard)Empowering theExecutiveBackdropExecutives want to understand thecondition of their city environment beforethey start their daily review calls.The Executive logs into the IOC ExecutiveDashboard and very quickly understands theissues of the day. They can easilymanipulate the filters and displays to gainadditional insight before they query theiroperation staff on how the issue resolution isprogressing.ExampleAn executive wants to ensure his/heroperational reviews are focused andeveryone is looking at the same issues. Ifthey are asked to make a comment overnew issues, they can access this theinformation in a timely manner.1. Events arecaptured bythe IOC2. Easy toview andanalyzeinformationis supplied tothe executiveCrime Stats Congestion Happiness indexon certain topicsExecutive Dashboard,( desk top or mobile)213. Ready for Meetings4. Ready for Questions© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Emergency Response)Rapidly respond toemergencies1. Predictedextreme weather22Canned SOP’s OOTB•Extreme Weather Event Preparation•Flash Flood Preparation•Flash Flood•Evacuation•Displaced CitizensExample Scenario:Large Scale flooding is predicted to occur in ahighly populated area in the city. The magnitude ofthe storm and possible outcomes can be predicted.This will allow the IOC to start the SOPs that areneeded for extreme weather preparation.As the weather incident continues to affect the city,additional SOPs can be activated to evacuatepeople, strengthen flood defenses, openevacuation shelters or mobilize additionalresources. As these predetermined SOPs execute,constant situational awareness events from theIOC can be used to ensure the most appropriateresponse is delivered.2. Situationalawareness enginesmonitor weatherfeeds in the IOC3. Rules engines willstart automatedresponses viastandard procedures(SOPs)4. The IOC willmanage the mostappropriateresponse based onthe Situationalawarenessinformation and theincident in hand© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Sentiment Analysis)Understanding CitizenSentiment on City IssuesBackdropA city is evaluating a permit request for acommercially sponsored festival that will disruptgeneral city operations, traffic, schools,access, noise etc.ExampleSocial media analytics is made part of a fullcommunication and strategy plan. The eventand the disruption that could be caused isposted on city wide web sites, twitter, etc..Comments on the city’s blog site is encouraged.A social media analytics capability will monitordifferent sources, twitter, blogs, traditionalonline media and RSS feeds to understand thelevel of acceptance of this initiative. It will alsolook for any negative sentiment that may pointto anti social protesting.The city managers may wish to re-think thesize and location of the festival based on thisfeedback.231. A city is consideringa commerciallysponsored festival2. They publish theirplans to the generalpublic3. IOCAnalyzes theSentiment4. Reconsiderdecisions andensure all issuesare addressed5. Setup the IOCto manage theevent© 2013 IBM Corporation

Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Operations)Blending operational efficiencies, incident management, collaborationand intelligent response provides detailed situational awarenessExample: Connecting across multiple data sources for a single picture across cityVideoSocialMediaAnalyticsCitizenCollaborationSensorsIBM Intelligent Operations CenterPredictionSmarter Cities and beyond … Industrial Operations, Stadiums, Airports, Ports …24© 2013 IBM Corporation

25© 2013 IBM Corporation

Intelligent OperationsQUESTIONS & ANSWERS26© 2013 IBM Corporation