IOC - Intelligent Operation Centre - Esri Portugal

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Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Citizen Collaboration)Enabling sociallyresponsible citizensBackdropAs the general public go about theirdaily lives and encounter issues in the city,they can use IOC for Citizen Collaboration toreport these issues for resolution.MobileReportsPaving Stone1. The general public can becomeproactive and report issues in theirenvironment via MOBILE devicesGarbageGraffitiExampleNew graffiti appearing in a public area,broken facilities that could cause harm,broken paving stones, garbage in children'splay ground, signage missing, etc. Citizensreport via mobile IOC connected application.This information can be used to supplythe office of public works with an additionalinput to their maintenance schedule.Using the IOC, this information can becombined with other information to helpschedule maintenance , spot trends andoptimize the response.203. The IOC can help tomanage the response4. The issue is resolved andcommunicated back to thecitizen2. A traceablereport can besent to thecity’s nonemergencysolutionapplication© 2013 IBM Corporation
Intelligent OperationsFeatures & functions of the Intelligent Operations Center (Executive Dashboard)Empowering theExecutiveBackdropExecutives want to understand thecondition of their city environment beforethey start their daily review calls.The Executive logs into the IOC ExecutiveDashboard and very quickly understands theissues of the day. They can easilymanipulate the filters and displays to gainadditional insight before they query theiroperation staff on how the issue resolution isprogressing.ExampleAn executive wants to ensure his/heroperational reviews are focused andeveryone is looking at the same issues. Ifthey are asked to make a comment overnew issues, they can access this theinformation in a timely manner.1. Events arecaptured bythe IOC2. Easy toview andanalyzeinformationis supplied tothe executiveCrime Stats Congestion Happiness indexon certain topicsExecutive Dashboard,( desk top or mobile)213. Ready for Meetings4. Ready for Questions© 2013 IBM Corporation
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IOC - Intelligent Operation Centre - Esri Portugal

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