IOC - Intelligent Operation Centre - Esri Portugal
IOC - Intelligent Operation Centre - Esri Portugal
IOC - Intelligent Operation Centre - Esri Portugal
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<strong>Intelligent</strong> <strong>Operation</strong>sFeatures & functions of the <strong>Intelligent</strong> <strong>Operation</strong>s Center (SOPs)<strong>Intelligent</strong> response using integrated Standard Operating Procedures (SOPs)SOP <strong>Operation</strong> (Run Time)automatic triggerOnce the SOPs have beendesigned in the SOP editor theycan be published to the runtimeoperations•An SOP can be activated by aautomatic means or by manualtrigger.•The list of SOP can be viewed inthe SOP list•The condition of the SOPs canbe viewed on the SOP list portlet•Each step can be drilled into toview its attributes. When, who ,what , how is needed to completethe step•Each step has a start and finishtime which can be used as anescalation timer should an activitynot complete in a stated period oftime.List of SOPManual triggerCondition of the SOPActivity StepsTime Stamp12© 2012 IBM Corporation
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