Patient Experience Department - Sheikh Khalifa Medical City

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Etihad Airways Social Responsibility Group put asmile on the faces of children at Sheikh Khalifa Medical CityIn another effort to give back to the community, the Etihad Airways Social Responsibility Group visited SKMC on May7, 2009 and spent wonderful time with special needs kids at the hospital as well as other children admitted for variousillnesses.Ms. Gabriela Hirculescu and Ms. Nasma Al Ameri from the Volunteer Services accompanied the Etihad visitors in a touraround the pediatric wards at SKMC and oriented them about the different sections and services provided by the hospital.At the Abu Dhabi Rehabilitation Center (ADRC), the group members were welcomed by the Social Workers in ADRC andwere also oriented about the center and patients.We would like to thank the Etihad Airways Social Responsibility Group for their kind visit and gifts that they brought withthem for our patients.The Etihad Airways Social Responsibility Groupvisiting pediatric wardsThe Etihad Airways Social Responsibility Groupat the main entrance of ADRCZADCO employees visit to ADRCZADCO, CAMS program graduates in ADGM UZFD Group have visited the Abu Dhabi Rehabilitation Center (ADRC) on 28April 2009.The visit was very successful and the team met the patients in the Geriatric, Old Age and Children Wards at the center. Theytalked to the patients and socialized with them. We would like to send out our sincere appriciation to the group of ZADCO.6CAMS Graduates visit to Abu DhabiRehabilitation Center
Meet our Senior VolunteersName : Shivam Kumar “Shivu ”Age : 16School : International School of Choueifat“I really enjoyed volunteering last year and Icame back this year because I like to helppatients”.Name : HarishAge : 16School : International School of Choueifat“ When I help patients, I am touched by theirsmiles and gratitude. This gives meunsurpassable pleasure; thus, returning toSKMC to volunteer was irresistible.Name : Immanuel NixonAge : 16School : International School of Choueifat“Volunteering at SKMC had taught me manythings in my life. Working with patients inneed and helping the community has alwaysbeen my passion”.Name : Ebram TardosAge : 19School : Waterloo University“My first year volunteering at SKMC was a blastand I learned lots of things and hope this yearwill be as beneficial and rewarding”.Name : Hazem ShoblakAge : 19School : University of Alberta – Edmonton– Canada“I enjoyed working with other volunteers andstaff and providing assistance to patientsand families. I am back at SKMC to relive thememories of last year”.Name : Sophia WastiAge : 18“I came back volunteering because I wantedto do something positive this summer and Ilike my previous experience. It took me out ofmy comfort zone and requires me to deal withunique situations”.ER VolunteersThe Volunteer Services is pleased to announce the launching of“ED Volunteers”. The volunteers started helping in theEmergency Department (ED) since the 1 st of June 2009. Theywork on shifts; some come mornings while others participate inthe evening. The program’s main mission is to escort patientsupon their arrival, as well as entertaining children at the waitingarea. We would like to take this opportunity to thank the voluntteersand the ED staff for their continued help and support inorder to improve the quality of healthcare at SKMC.Omar El Kawkgi working withShaaban Ali - Unit Clerk translator7
Page 1 and 2: Patient Experience DepartmentOffici
Page 3 and 4: Patient Service Navigators (PSN)WHA
Page 8 and 9: VOLUNTEERS AT SVolunteers recogniti
Page 10 and 11: Patient Satisfaction SurveyThe Pati
Page 12 and 13: Word SearchLook for each word liste
Page 14 and 15: Trinidad & TobagoLocation: Trinidad
Page 16: What isHappiness?There are so many

Patient Experience Department - Sheikh Khalifa Medical City

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