Taking HR to the next level - Deloitte

6. Design HR servicesDesign and implement HR solutions for every phase of the workforce lifecycle, from recruiting to retirement.Develop advanced capabilities to address strategic challenges, such as mergers,divestitures, globalization, change management, and regulatory compliance.Most companies offer a solid set of basic HR services; however,in our experience many have yet to develop a full set of offeringsspecifically designed to address the company’s most pressing peoplechallenges. According to the recent “Aligned at the Top” surveyby Deloitte Touche Tohmatsu and the Economist Intelligence Unit,the people-related issues that are most critical to achieving resultsare leadership development, talent management, creating a highperformanceculture, and training (figure 7). These are the types ofissues HR must address.Here are some ways HR can increase its contribution to the companyin these vital areas:• Help develop the next generation of leaders by collaborating withbusiness schools and other third parties to develop and delivercutting-edge leadership training.• Manage talent by offering personalized career paths anddevelopment opportunities, while placing less emphasis onfinancial incentives.• Foster a high-performance culture by targeting programs atcritical workers who are role models for the rest of the workforce.• Make training and development an ongoing part of everydayoperations, instead of something that happens only once ortwice a year.Figure 7: People Management IssuesWhich of the following people management issuesare the most critical to your organization’s success?Leadershipdevelopmentand pipelineTalentmanagementCreating a highperformancecultureTraining/development70.1%62.6%82.7%76.1%71.2%76.1%71.2%79.4%0 25% 50% 75% 100%HR LeadersSenior Business ExecutivesSource: “Aligned at the Top” survey, Deloitte Touche Tohmatsu and theEconomist Intelligence Unit, 2007.10