12.07.2015 Views

How to Complain About Social Work Services - The Moray Council

How to Complain About Social Work Services - The Moray Council

How to Complain About Social Work Services - The Moray Council

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Comments andComplimentsYour ViewsYour comments, ideas or suggestions forimproving services are always welcome.Feel free <strong>to</strong> discuss you views with our staffor you may wish <strong>to</strong> complete the return slipon this form.COMPLAINTSIf you are not pleased with the <strong>Social</strong> <strong>Work</strong>Service, have particular concerns about the waythe service has been delivered or you have beenrefused a service, you have a right <strong>to</strong> complain.You may ask someone <strong>to</strong> represent you, as weare always keen <strong>to</strong> hear your views. Yourcomplaint will be dealt with sensitively and inconfidence.<strong>How</strong> do I make a complaint?You can make your complaint <strong>to</strong> any member ofsocial work staff by telephone, email, letter orby completing the return slip on this leaflet.

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