How to Complain About Social Work Services - The Moray Council

If you are still unhappy you can submit yourcomplaint to the Scottish Public ServicesOmbudsman. The complaint must besubmitted to the Ombudsman within twelvemonths of the complainant first notifyingthe Council about the complaint. TheOmbudsman may carry out an independentinquiry into the conduct of the Council inrelation to a complaint or grievance. If so,you will receive a written report on theOmbudsman’s findings.The Ombudsman’s address is:Scottish Public Services Ombudsman4 Melville Street, Edinburgh EH3 7NS.Tel: 0800 377 7330Email: ask@spso.org.ukComplaints Against CouncillorsComplaints against Councillors can only beaccepted in writing and sent directly to:The Office of the Chief Investigating OfficerThe Standards Commission for ScotlandForsyth House, Innova Campus, Rosyth Europarc,Rosyth KY11 2UU.Tel: 01383 428033Email: investigations@standardscommission.org.ukIf you have concerns about a care service you use,contact Social Care and Social Work ImprovementScotland (SCSWIS)Phoenix House1 Wards Road, Elgin, IV30 1QL.Telephone 01343 541734For further information log onto:www.scswis.comTo request this information in an alternativeformat eg. large print, Braille, audio, computerdisk or suitable language, please contact TheEqual Opportunities Officer on 01343 563321.DESIGNED BY THE MORAY COUNCIL » PRINTING SERVICE 38114