How to Complain About Social Work Services - The Moray Council

Comments andComplimentsYour ViewsYour comments, ideas or suggestions forimproving services are always welcome.Feel free to discuss you views with our staffor you may wish to complete the return slipon this form.COMPLAINTSIf you are not pleased with the Social WorkService, have particular concerns about the waythe service has been delivered or you have beenrefused a service, you have a right to complain.You may ask someone to represent you, as weare always keen to hear your views. Yourcomplaint will be dealt with sensitively and inconfidence.How do I make a complaint?You can make your complaint to any member ofsocial work staff by telephone, email, letter orby completing the return slip on this leaflet.

Have your SayHelp us improve services in Moray. Have youany comments, compliments or complaints?• Comment/compliment• ComplaintPlease record the details:........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................Signed .........................................................................Date.............................................................................Name:..........................................................................Address ...................................................................................................................................................................................................................................................................................................................................Postcode: ....................................................................Telephone No: .............................................................When you have completed the leaflet, please seal it inan envelope, mark it “private and confidential” andsend to:Corporate Director (Education and Social Care)The Moray Council, Council Office, High Street,Elgin, Moray IV30 1BX.Telephone 01343 563530 orEmail: educationandsocialcarecorporatedirector@moray.gov.uk

If you are still unhappy you can submit yourcomplaint to the Scottish Public ServicesOmbudsman. The complaint must besubmitted to the Ombudsman within twelvemonths of the complainant first notifyingthe Council about the complaint. TheOmbudsman may carry out an independentinquiry into the conduct of the Council inrelation to a complaint or grievance. If so,you will receive a written report on theOmbudsman’s findings.The Ombudsman’s address is:Scottish Public Services Ombudsman4 Melville Street, Edinburgh EH3 7NS.Tel: 0800 377 7330Email: ask@spso.org.ukComplaints Against CouncillorsComplaints against Councillors can only beaccepted in writing and sent directly to:The Office of the Chief Investigating OfficerThe Standards Commission for ScotlandForsyth House, Innova Campus, Rosyth Europarc,Rosyth KY11 2UU.Tel: 01383 428033Email: investigations@standardscommission.org.ukIf you have concerns about a care service you use,contact Social Care and Social Work ImprovementScotland (SCSWIS)Phoenix House1 Wards Road, Elgin, IV30 1QL.Telephone 01343 541734For further information log onto:www.scswis.comTo request this information in an alternativeformat eg. large print, Braille, audio, computerdisk or suitable language, please contact TheEqual Opportunities Officer on 01343 563321.DESIGNED BY THE MORAY COUNCIL » PRINTING SERVICE 38114