1996 Buick Century Owner's Manual

Your satisfaction and goodwill are important to yourdealer and Buick. Normally, any concern you may havewith your vehicle can be handled by your selling orservicing dealer. Your dealer has the facility, trainedtechnicians, special tools and up-to-date information topromptly address any issue which may arise. Buick hasempowered its dealers to make decisions and repairvehicles, and they are eager to resolve your concern toyour complete satisfaction. If your concern has not beenresolved to your satisfaction, take the following steps:STEP ONE -- Discuss your concern with a memberof dealer management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the Sales, Service, or PartsManager, contact the owner of the dealership or theGeneral Manager.STEP TWO -- If after contacting a member ofdealership management, it appears your concern cannotbe resolved by the dealership without further help,contact the Buick Customer Assistance Center by calling1-800-521-7300. In Canada, contact GM of CanadaCustomer Assistance Center in Oshawa by calling1-800-263-3777 (English) or 1-800-263-7854 (French).For help outside of the United States and Canada, callthe following numbers as appropriate:0 In Mexico: (525) 625-3256In Puerto Rico: 1-800-496-9992 (English) or1-800-496-9993 (Spanish)In the U.S. Virgin Islands: 1-800-496-9994In the Dominican Republic: 1-800-75 1-4135(English) or 1-800-75 1-4136 (Spanish)In the Bahamas: 1-800-389-0009In Bermuda, Barbados, Antigua and the BritishVirgin Islands: 1-800-534-0122In all other Caribbean countries: 1-809-763- 13150 In other overseas locations, call GM North AmericanExport Sales in Canada at 1-905-644-41 128-2