1996 Buick Century Owner's Manual

We prefer you utilize the Customer SatisfactionProcedure before you resort to AUTO LINE, but youmay contact the BBB at any time. The BBB will attemptto resolve the complaint serving as an intermediarybetween you and Buick. If this mediation isunsuccessful, an informal hearing will be scheduledwhere eligible customers may present their case to animpartial third-party arbitrator.The arbitrator will make a decision which you mayaccept or reject. If you accept the decision, GM will bebound by that decision. The entire dispute resolutionprocedure should ordinarily take about 40 days from thetime you file a claim until a decision is made.Some state laws may require you to use this programbefore filing a claim with a state-run arbitration programor in the courts. For further information, contactheBBB at 1-800-955-5100 or the Buick CustomerAssistance Center at 1-800-955-7300.REPORTING SAFETY DEFECTSTO THE UNITED STATESGOVERNMENTIf you believe that your vehicle has a defect which couldcause a crash or could cause injury or death, you shouldimmediately inform the National Highway TrafficSafety Administration (NHTSA), in addition tonotifying General Motors.If NHTSA receives similar complaints, it may open aninvestigation, and if it finds that a safety defect exists ina group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involvedin individual problems between you, your dealer, orGeneral Motors.To contact NHTSA, you may either call the Auto SafetyHotline toll-free at 1-800-424-9393 (or 366-0123 in theWashington, D.C. area) or write to:NHTSA, U.S. Department of TransportationWashington, D.C. 20590You can also obtain other information about motorvehicle safety from the Hotline.8-7