Parcel Post Compendium Online Vanuatu Post Limited VUA VU ...

Parcel Post Compendium OnlineVanuatu Post LimitedBasic Services1 Maximum weight limit admitted1.1 Surface parcels (kg)1.2 Air (or priority) parcels (kg) 252 Maximum size admitted2.1 Surface parcels2.1.1 2m x 2m x 2m(or 3m length & greatest circumference)2.1.2 1.5m x 1.5m x 1.5m(or 3m length & greatest circumference)2.1.3 1.05m x 1.05m x 1.05m(or 2m length & greatest circumference)2.2 Air parcels2.2.1 2m x 2m x 2m(or 3m length & greatest circumference)2.2.2 1.5m x 1.5m x 1.5m(or 3m length & greatest circumference)2.2.3 1.05m x 1.05m x 1.05m(or 2m length & greatest circumference)Supplementary servicesNoNoYesNoNoYes3 Cumbersome parcels admitted NoParcels service features5 Electronic exchange of information5.1.1 Use a track and trace system Yes5.1.2 Mandatory tracking events transmittedEMCDeparture from outward office ofexchangeYesEMD Arrival at inward office of exchange YesEMH Attempted/Unsuccessful delivery YesEMI Final delivery Yes5.1.3 Optional tracking events transmittedEMA Posting/collection YesEMB Arrival at outward office of exchange YesEME Held by Customs YesEMFOut of Customs/Departure from inwardoffice of exchangeYesEMG Arrival at delivery office YesEMJ Arrival at transit office of exchange NoEMKDeparture from transit office of exchange No5.1.4 Dispatch messages transmittedPREDESV 2.0RESDESV 1.1Pre-advice of international dispatchinformation - origin postDispatch receipt information (responseto a PREDES) – destination post5.1.5 Ready to start transmitting data topartners wishing to receive data5.1.6 Other messages transmittedPRECONRESCONPre-advice of international consignment– origin postResponse to a PRECON – destinationpostYesYesYesYesYesCARDITRESDITCarrier documents internationaltransport – origin postResponse to a CARDIT – destinationpost6 Home delivery6.1 Initial delivery attempt at physicaldelivery of parcels to addressee6.3 Addressee has option of paying taxes orduties and taking physical delivery of theitem6.4 There are governmental or legallybinding restrictions mean that there arecertain limitations in implementing homedelivery.6.5 Nature of this governmental or legallybinding restriction.7 Signature of acceptance7.1 When a parcel is delivered or handedoverYes7.1.1 a signature of acceptance is obtained Yes7.1.2 captured data from an identity card areregistered7.1.3 another form of evidence of receipt isobtained7.2 Ordinary parcelsNoYes7.2.1 Signature of the addressee or his agent YesNo7.2.2 Signature of a de facto agent No7.3 Insured parcels7.3.1 Signature of the addressee or his agent Yes7.3.2 Signature of a de facto agent NoInsured parcel service8 Insured surface parcels admitted No9 Insured air parcels admitted No10 Marking used for insured parcels10.1 CP 74 pink label used No10.2 CP 73 label and pink “insured” labelusedCash-on-delivery parcel serviceNo11 Cash-on-delivery parcels admitted NoExpress delivery service12 Express parcel delivery serviceprovidedParcels with advice of delivery13 Admission of advice of delivery forNo13.1 ordinary parcels Yes13.2 insured parcels YesParcels for delivery free of charges and feesVU - VanuatuVUADate of last update : 15.12.2011Page 1 of 9

Parcel Post Compendium OnlineVanuatu Post Limited14 Parcels for delivery free of chargesand fees admittedYesVU - VanuatuVUAUSD 100Comments:Fragile parcel15 Fragile parcels admitted NoConsignment service16 Consignment service by bilateralagreements providedIntegrated logistics service17 integrated logistics service bybilateral agreements providedAddresses for bilateral agreements18 Contact details of the person responsible forquestions concerning bilateral agreementsNoNoValue of good not more than VT10,000.22 Dutiable parcels22.1 Customs clearance fee collected forparcels subject to import customsclearance22.2 Amount of fee collectedLocal currencyYesUSD 26Comments:Clearence Fee23 Customs clearance fee collected forfor all items declared at customsComments:VT2,688NoOnly dutiable items are subject to clearance fees.Name:Function:Address:Mr LIUNAMEL, AndrewManager Mail OperationsVanuatu Post LimitdGPO Box 43PORT VILAVANUATUTel: 1: (+678)220002: (+)Fax: (+678)23900E-mailmailops@vanuatupost.vugmcust@vanuatupost.vu24 Administration fees collected forparcels subject to export customsclearanceComments:Special charges - Storage25 Storage charge collected on a parcelwhen it is kept beyond the prescribedperiod, or in the event of return tosender/redirectionNoNoAdmissible radioactive material and infectious substances19 Radioactive materials admitted in19.1 Air Parcels19.2 Insured parcelsInbound parcels NoOutbound parcels NoInbound parcels NoOutbound parcels No20 Infected substances admitted in20.1 Air Parcels20.2 Insured parcelsSupplementary charges - Customs21 Non-dutiable parcelsInbound parcels NoOutbound parcels NoInbound parcels NoOutbound parcels No21.1 Threshold level below which parcels arefree of customs duties and other taxes21.2 Exemption thresholdLocal currencyYesVT10,000Special delivery charges26 Delivery charges collected at the timeof delivery in response to the adviceof arrivalSpecial charges – Poste restanteNo27 Poste restante service provided NoSpecial provisions - Treatment of parcels wrongly accepted28 Parcels returned to sender No28.1 If not, parcel delivered to addresseeunder conditions prescribed by yourcountry legislations28.2 For parcels wrongly accepted, actiontaken on a case-by-case basisDelivery areas29 Parcels delivered to29.1 all addresses YesNoNo29.2 specific areas only NoComments:All known addresseesDate of last update : 15.12.2011Page 2 of 9

Parcel Post Compendium OnlineVanuatu Post LimitedCollection30 Collection of parcels at post officesprovided for30.1 all addresses Yes30.2 specific areas only NoComments:All known addresseesSpecial provisions - Force majeure36 Liability admitted in cases of forcemajeure36.1 Liability admitted for insured parcels onboard ships or aircraft used bydesignated operators36.2 Addressee/sender's reservationsadmitted at the time of deliveryVU - VanuatuVUANoNoNoDelivery procedures for parcels for which customs duty andtaxes are payable31 Procedure for parcels for whichcustoms duty is payable31.1 Pick up of parcel at the customs office Yes31.2 Addressee’s address with collection ofcustoms duties and taxes at the time ofdelivery31.3 Delivery to the addressee’s addressafter payment of customs duties andtaxes31.4 Over the counter at the local post officewith immediate payment of customsduties and taxes31.5 OtherNoYesYesSpecial provisions - Customs declarations37 Number of CN 23 customsdeclarations required for inboundparcels37.1 Number of CN 23 customs declarationsrequired for parcels in transit37.2 Languages in which CN 23 customsdeclarations can be completedFrench EnglishSpecial provisions - Method of dispatching accompanyingdocuments38 Documents affixed to the relevantparcels1Yes38.1 Documents attached to the parcels bill NoPeriod of retention32 Period of retention for parcels32.1 Normal period 1 Month(s)32.2 Exceptional period 2 Month(s)33 Retention for parcels for which noticecould not be sent or addressed toposte restante33.1 Normal period 2 Month(s)33.2 Exceptional periodParcels automatically retained34 Office to which a copy of the CP 78verification note should be sentOffice name:Name:Function:Vanuatu PostMr BEN, KaltilaTeam Leader, Mail OperationsAddress: Vanuatu Post LimitedGPO Box 43PORT VILAVANUATUTel:1: (+678)220002: (+)Fax: (+678)23900E-Mail:spvmail@vanuatupost.vuService to customers39 On-line tracking provided Yes39.1 Web site address to access informationService to designated operators40. User of the Internet-based InquirySystem (IBIS)40.1 Details of office(s) responsible forhandling parcel post inquiriesOffice name:Name:Function:Vanuatu PostMs LALOYER, ReginaCustomer Service OfficerAddress: Vanuatu Post LimitedGPO Box 43,PORT VILAVANUATUTel:1: (+678)220002: (+)Fax: (+678)23900E-Mail:http://www.vanuatupost.vu39.2 Languages in which track and traceinformation is availableEnglishcustservice@vanuatupost.vuYesRequests for withdrawal from the post or alteration, orcorrection of address35 Requests for withdrawal from thepost acceptedNoHours of service and days(s) on which the inquiry service isoperatingOpening Hours (Local)Day Opening hours 1 Opening hours 2Monday 07:30-17:00 -Date of last update : 15.12.2011Page 3 of 9

Parcel Post Compendium OnlineVanuatu Post LimitedTuesday 07:30-17:00 -Wednesday 07:30-17:00 -Thursday 07:30-17:00 -Friday 07:30-17:00 -Saturday - -Sunday - -Languages EnglishNational Holidays41.1 National holidaysNational holiday in 2012Month Day(s) National Holidays - DescriptionJanuary 2 New Years dayFebruary 21 Lini DayMarch 5 Custom Chiefs DayApril 6 Good FridayApril 9 Easter MondayMay 1 Labour DayMay 17 Ascension DayJuly 24 Childrens DayJuly 30 Independence DayAugust 15 Assumption DayOctober 5 Constitution DayNovember 29 Unity DayDecember 25 Christmas DayDecember 26 Family DayRegional Holidays41.2 Regional holidaysRegional holiday in 2012Month Day(s) Regional/Local Holidays –Localities and descriptionJune 18 Provincial Day, Efate Island, ShefaProvinceSeptember 16 Provincial Day, Lolowai, Island ofAmbae, Penama ProvinceOctober 8 Provincial Day, Lenakel, Island ofTanna, Tafea ProvinceOctober 10 Provincial Day, Lakatoro, Island ofMalekula,Malamap ProvinceCancellation of fees42 Fees cancelled when they concern42.1 parcels returned to sender Yes42.2 parcels redirected to a third party Yes42.3 parcels abandoned by the sender Yes42.4 parcels lost or destroyed Yes42.5 parcels rifled or damaged YesRedirection within the country of destination43.1 Redirection done without a request fromthe sender or addresseeNo43.2 Redirection fee charged No43.3 Amount of redirection fee (SDR)Comments:Miscellaneous provisions – operation of the parcel service44.1 Postal parcel services operated by thedesignated postal operator44.2 Postal parcel services operated by atransport company or companiesYesNo44.3 Service provided throughout the country No44.4 Areas of the country where the parcelservice is NOT providedPostcodesLocalitiesOffice(s) of exchange handling parcelsAll outer islands apart from these towns,namely Port Vila, Island of Efate,Lenakel, Island of Tanna, Lakatoro,Island of Makekula, Luganville, Island ofSanto, Lolowai, Island of Ambae45 Details of office(s) of exchangeresponsible for handling parcel postOffice name:IMPC codel:Name:Function:Port VilaMr BEN, KaltilaTeam Leader, Mail OperationsAddress: Vanuatu Post Limited,GPO Box 43,PORT VILAVANUATUTel:1: (+678)220002: (+)Fax: (+678)23900E-Mail:VUVLIAspvmail@vanuatupost.vuHours of service and days(s) on which the OE is operatingOpening Hours (Local)Day Opening hours 1 Opening hours 2Monday 07:30-17:00 -Tuesday 07:30-17:00 -Wednesday 07:30-17:00 -Thursday 07:30-17:00 -VU - VanuatuVUADate of last update : 15.12.2011Page 4 of 9

Parcel Post Compendium OnlineVanuatu Post LimitedFriday 07:30-17:00 -Saturday - -Sunday - -VU - VanuatuVUAObservations/CommentsDelivery standards46-47 See the annexes.Barcode48 Barcode sample used on all outwardinternational postal parcels.Date of last update : 15.12.2011Page 5 of 9

Parcel Post Compendium Online - AnnexesVanuatu Post LimitedVU - VanuatuVUAParcel delivery standards - Air parcelOE NamePort VilaIMPC CodeVUVLIATel (+678)22000Fax (+678)23900Hours of operation 07:30 - 17:00 (MON - FRI)From the airport of destination to the addresseeArrival at the airportDays of delivery by zoneDay Time Zone 1 Zone 2 Zone 3Monday 00:00 - 07:30 Tuesday Friday Tuesday+1Monday 07:31 - 23:59 Wednesday Monday+1 Wednesday+1Tuesday 00:00 - 07:30 Wednesday Monday+1 Wednesday+1Tuesday 07:31 - 23:59 Thursday Tuesday+1 Thursday+1Wednesday 00:00 - 07:30 Thursday Tuesday+1 Thursday+1Wednesday 07:31 - 23:59 Thursday Wednesday+1 Thursday+1Thursday 00:00 - 07:30 Friday Wednesday+1 Friday+1Thursday 07:31 - 23:59 Monday+1 Thursday+1 Monday+2Friday 00:00 - 07:30 Monday+1 Thursday+1 Monday+2Friday 07:31 - 23:59 Tuesday+1 Friday+1 Tuesday+2Saturday 00:00 - 07:30 Tuesday+1 Thursday+1 Tuesday+2Saturday 07:31 - 23:59 Tuesday+1 Friday+1 Tuesday+2Sunday 00:00 - 07:30 Tuesday+1 Friday+1 Tuesday+2Sunday 07:31 - 23:59 Tuesday+1 Friday+1 Tuesday+2Definition of zonesZone 1:PostcodesZone 2:PostcodesZone 3:PostcodesCitiesPort Vila, Island of EfateCitiesLuganville, Island of Espiritu SantoCitiesLenakel, Island of TannaLakatoro, Island of MalekulaLolowai, Island of AmbaeDate of last update : 15.12.2011Page 6 of 9

Parcel Post Compendium Online - AnnexesVanuatu Post LimitedVU - VanuatuVUAArrival at office of exchange:Customs clearance times:Items subject to customs duty:Items not subject to customs duty:Comments:2 Hours7.30am - 16.30pm (MON - FRI)20 Hours8 hoursItems subject to tax/customs charges must be collected.Actual delivery time will vary with the collection time. Thetime specified indicates that the items should either beawaiting collection (for items where customs duty andcharges are to be collected) or an attempteddelivery/delivery will have been made for cleared items.There are no deliveries on Saturdays, Sundays or PublicHolidays.Date of last update : 15.12.2011Page 7 of 9

Parcel Post Compendium Online - AnnexesVanuatu Post LimitedVU - VanuatuVUAParcel delivery standards - Surface parcelOE NamePort VilaIMPC CodeVUVLIATel (+678)22000Fax (+678)23900Hours of operation 07:30 - 17:00 (MON - FRI)From the airport/port/office of exchange of destination to the addresseeArrival at the airportDays of delivery by zoneDay Time Zone 1 Zone 2 Zone 3Monday 00:00 - 23:59 Wednesday Monday+1 Wednesday+1Tuesday 00:00 - 23:59 Thursday Tuesday+1 Thursday+1Wednesday 00:00 - 23:59 Friday Wednesday+1 Friday+1Thursday 00:00 - 23:59 Monday+1 Thursday+1 Monday+2Friday 00:00 - 23:59 Tuesday+1 Friday+1 Tuesday+2Saturday 00:00 - 23:59 Tuesday+1 Friday+1 Tuesday+2Sunday 00:00 - 23:59 Tuesday+1 Friday+1 Tuesday+2Definition of zonesZone 1:PostcodesZone 2:PostcodesZone 3:PostcodesCitiesPort Vila, Island of EfateCitiesLuganville, Island of SantoCitiesLenakel, Island of TannaLakatoro, Island of MalekulaLolowai, Island of AmbaeArrival at office of exchange:2 HoursCustoms clearance times:Items subject to customs duty:Items not subject to customs duty:20 Hours8 HoursDate of last update : 15.12.2011Page 8 of 9

Parcel Post Compendium Online - AnnexesVanuatu Post LimitedComments:VU - VanuatuVUAItems subject to tax/customs charges must be collected.Actual delivery time will vary with the collection time. Thetime specified indicates that the items should either beawaiting collection (for items where customs duty andcharges are to be collected) or an attempteddelivery/delivery will have been made for cleareditems.There are no deliveries on Saturdays, Sundays orPublic Holidays.Last validation date: 2011-08-31Date of last update : 15.12.2011Page 9 of 9