strategic plan progress report 2008-09 - The University of Akron ...

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterAcademicAdvising 1Stated PriorityDevelop strategies to enhanceseamless processes which will allowstudents an easier transition to andthrough the academic advisementprocesses2ALinkage toPlan2008-09 Progress Narrative Goal for 2009-10Install and implemented use of NOLIJ Implement the use of the DARSdata imaging and retrieval system (Degree Audit Reporting System) forwhich allows advisors to access student students by provide workshops oninformation easier and more efficiently; usage; continue to enhance the NSOrestructured New Student Orientation program by reviewing and enhancing(NSO)sessions.AcademicAdvising 2Develop strategies to enhance serviceexcellence which provide a caring,helpful and student centeredatmosphere2BAll advisors went through customerservice training; reviewed andimplemented college's servicestandards as part of units procedures;Surveyed students on customer serviceand process; Expand hours for "Driveup Advisement"To provide quality academicadvisement and service at NSO,individual appointments, and walk inregistration; Achieve high level ofsatisfaction via AcademicAdvisement Surveys; CSSE andNoel Levitz SurveyAcademicAdvising 3Develop strategies to enhanceseamless processes which will allowstudents an easier transition to andthrough the personal counseling andADA coordinating2BChanged reporting structure to makethis service more effective for studentuse. We believe the counseling andADA function would have better accessand more efficiency inside the LearnerCenter area.No longer a part of this unitAcademicAdvising 4Establish expected student learningoutcomes and measurements4A No Progress Establish learning outcomes andmeasurements for the are ofacademic advisement

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterCareerServices &PlacementTesting 1Stated PriorityAssist students in the transition fromWayne to Employment8ALinkage toPlan2008-09 Progress Narrative Goal for 2009-10Continued to work with coordinators ofprograms and faculty to help theirstudents transition into the workforce;inform students of job openingsavailable in the area; help students withskills in interviewing and resume writingBring Career Fair to Wayne CampusCareerServices &PlacementTesting 2CareerServices &PlacementTesting 3CareerServices &PlacementTesting 4Assist the “Undecided Student” toidentify a career/major by the end oftheir freshman yearTrack Wayne College graduates andtransfer students to Akron to identifystudent success in employment andhigher degree completionEstablish learning outcomes andmeasurements for the Career Servicesarea8DContinued to have workshops andindividual appointments to getundecided students to identify aprogram of studyTo meet with all new undecidedstudents to help them transition intoa program or identify a reason thatthey have not8C No Progress Track graduate and transfer studentmovement to identify outcomes ofemployment and degree completion4A No Progress Continue to identify learningoutcomes and measurements forCareer Services area and beginimplementation

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterStudentServices1StudentServices2StudentServices 3StudentServices 4StudentServices 5Stated PriorityDevelop strategies to enhanceseamless processes which will allowstudents an easier transition to andthrough Wayne CollegeDevelop strategies to enhance serviceexcellence which provide a caring,helpful, and student centeredatmosphereRemodel the physical layout of theStudent Services area to provide thebest environment for service andengagement – Make it attractive andservice friendly – Provide an optimalone-step service areaEstablish expected student learningoutcomes for the Student ServicesOfficeInstall and implement upgrade of thePeopleSoft system2A2B3A4A2ALinkage toPlan2008-09 Progress Narrative Goal for 2009-10Changed deadlines for Admission intoWayne; Changed New StudentOrientation process; Download ACTscores directly into system; upgrade Zipline Card system; changed stafflocationsAdopted and implemented customerservice standards complete customerservice trainingDeveloped a plan to redesign andrestructure the Student Services Officeand other student services areasBegan discussion on learning outcomesand measurementsInstall the upgrade for PeopleSoft andtrained staff on the new capabilitiesReview off-campus PSEOPadmission and registration process toidentify hurdles and enhanceprocess; review and enhancecontinuing student walk-inregistration process; develop on-lineregistration process for New StudentOrientationMonitor student complaints andresolutionsOpen the Student Services Center;relocate admissions, recruitment andcareer services to a more accessibleareaDevelop and implement learningoutcomes and measurements for thestudent services areaCompleted Task

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterRecruitment &Retention 1Stated PriorityExpand interactions with area highschools and develop strategies toincrease enrollment1ALinkage toPlan2008-09 Progress Narrative Goal for 2009-10Expanded area of recruitment byadding new schools; develop on and offcampus information programs "CollegeRoadmap Programs"; Enhance PSEOPvisibility through "PSEO RecognitionDay" and PSEO Off-Campus CourseProgram and processExpand relationship with schools inwestern Stark County, southwesternSummitt County, and easternAshland CountyRecruitment &Retention 2Expand interaction with communitieswithin service area, and createstrategies to increase enrollment ofadult students1AEnhanced TEA program; Had sessionsat recruitment area libraries and otherstrategic off-campus sites; IncreaseHNA visits for the adult student;Increase follow-up with eachindividual prospective adult student;develop relationship with ODJFS towork better with more unemployedadults towards their educationRecruitment &Retention 3Recruitment &Retention 4Recruitment &Retention 5Enhance marketing strategies via web,print, radio, and TVAttract more students fromunderrepresented populations toenhance diversity in the studentpopulationUse financial aid/scholarships as a toolto increase enrollment1AMet with Manager of Marketing andPublic Relations on a monthly basis tohelp develp strategies for marketing toprospective studentsContinue to meet and developstrategies1A No Progress Develop and implement plan toincrease enrollment1CImplemented Dean ScholarshipprogramImplement Education StimulusPackage program and enhanceDeans Scholarship program

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterRecruitment &Retention 6Recruitment &Retention 7Stated PriorityDevelop strategies which focus onstudent success and retentionDevelop comprehensive enrollmentdata tracking1A1ALinkage toPlan2008-09 Progress Narrative Goal for 2009-10Worked with Learning Center todevelop strategies to help retain newstudents on probation and recentlydismissed first-year studentsWorking with Wayne InstitutionalResearch to develop on-goingstatistical data on enrollment ofstudentsCreate a workgroup to design andimplement strategies to retainstudents who have been placed onprobation and specific groups (Vet,adults, minority students)Continue to develop trackingStudentEngagement 1Develop strategies to enhancemeaningful engagement whichintegrates the student’s academicexperiences with learning experiencesoutside the classroom2CWe have different program involvingfacutly and their classes. Eventprogramming around Veterans Day andBlack History Month with speakers andface-to-face discussionsContinue to talk with faculty aboutcombining classroom experience withoutside student programmingStudentEngagement 2Develop programming which willconnect Wayne students with the AkronExperience5A, 5B, 2C Developed a Wayne College TransitionDay with the Akron Campus NewStudent Orientation Office. Workedwith the Office of Multicultural Affairs tobuild a relationship that will helpconnect our students to the AkronCampusContinue transition programming withAkron NSO and work with the AkronCampus to use technology to DL orStream key note speakers to Waynestudents. Promote main campusactivities more frequently

STRATEGIC PLAN PROGRESS REPORT2008-09Plan:Parent Plan:Prepared by:Student Life and Enrollment Management Embedded PlanCollege Wide PlanGordon HollyPriorityNumber& LetterStudentEngagement 3Stated PriorityEnhance Student Senate and StudentOrganization Participation andEffectiveness2CLinkage toPlan2008-09 Progress Narrative Goal for 2009-10We worked to get student senate moreactively involved in bringing forth issuesfrom the student body for campuscommittees and administration toreview and correct if necessary.Work to get more participation inStudent Senate. Review/Revise theConstitution. Pursue providingfinancial incentive for Student SenateOfficersStudentEngagement 4Establish expected student learningoutcomes for the Student Engagementarea4A No progress Establish outcomes andmeasurements for the studentengagement area.