www.collabera.com Customer Data Migration Industry - Banking
www.collabera.com Customer Data Migration Industry - Banking
www.collabera.com Customer Data Migration Industry - Banking
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Case Study<strong>Customer</strong> <strong>Data</strong> <strong>Migration</strong>Client OverviewThe client is a large tier one US based bank providing financial services in retail,finance, investment banking, wealth and treasury.<strong>Industry</strong> - <strong>Banking</strong>Business ChallengeThe client had acquired a retail bank in US. Further to the acquisition, the keychallenge faced by the client was to integrate the business and customer dataseamlessly with minimal customer impact. This entailed successful migration of allof the retail bank’s customers’ sensitive data – a key <strong>com</strong>ponent being Lockboxconversion.The scope of the migration covered integration of 4000 sensitive <strong>com</strong>mercialcustomers’ information. The need of the hour was to engage the services of avendor – with proven expertise in data migration and IT integration, to carry outmigration in a transparent and seamless manner with minimal or no customerimpact.SolutionStarting with an assessment of the existing platform and the formats of data to bemigrated, Collabera analyzed the process and methodology to determineconversion and building of customer profiles to migrate from existing platform to thenew platform. The Collabera team also assisted in the creation of all standardoperating procedures, workflow, processes and project specific documentation toaid in smooth migration of data.Additionally, Collabera supported database administration <strong>com</strong>ponents such aschange control, access authorizations, security and distribution list management.The key activities carried out by Collabera include• Technical guidance and subject matter expertise, technical support andtesting for entire migration• Installation of PGP (Pretty Good Privacy) encryption software for thepurpose of creating public/private keys for non-dail up CD decryption forpost migration securityEngagement Snapshot:• Client: Large US based financialinstitution• Business Need : <strong>Migration</strong> ofsensitive customer informationfrom the acquired bank withminimal impact to existingcustomer operations• Solution: <strong>Data</strong> migration and ITintegrationValue. Accelerated.<strong>www</strong>.<strong>collabera</strong>.<strong>com</strong>solutionsinfo@<strong>collabera</strong>.<strong>com</strong>
Case Study• Manage outbound and inbound calls providing level 1 and level 2troubleshooting to customers with non-<strong>com</strong>patible operating systemsPost implementation, Collabera ensured that public keys were loaded and activatedas required to meet monthly deadline and to assure the client’s success in CDencryption.Business Benefits• The migration improved the customer experience with lockbox processingwith equal outputs being minimum requirement• Sensitive customer data was migrated seamlessly with minimal impact tocustomer transactionsQuick FactsIncorporated: 1991US Headquarters: New Jersey, USAIndia Headquarters: Bangalore, India<strong>Industry</strong> Focus• Communications & Media• Financial Services• Manufacturing and Retail• Energy and UtilitiesServices• Consulting• Application Development &Management• Independent Testing Services• Enterprise Software Solutions• Outsourced Product Development• Business Intelligence &<strong>Data</strong>warehousing• Mobile and Wireless• Infrastructure ManagementValue. Accelerated.<strong>www</strong>.<strong>collabera</strong>.<strong>com</strong>solutionsinfo@<strong>collabera</strong>.<strong>com</strong>
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